Pros: Once at the rental office, very good customer service.
Cons: Need to take a van to off airport office
29 Oct 2015
Cons: This is a van only rental company advertising car rentals - DO NOT GET SCAMMED like we did. Worst online experience we have ever had. Best part was when they refused a refund after we refused the rental ( we booked a full size car, they gave us keys to a 15 passenger van and said that was the only option ) Further - Kayak offered ZERO help and said we were responsible for solving the problem and payment. They accepted no responsibility, nor offered any help.
20 Dec 2015
Terrible and rude
Cons: Rude!!! Did not have the vehicle I reserved. Never answered their phone!! Did not get the rental!
5 Apr 2016
Houston, we have a problem!
Pros: When the car rented had an issue with a passenger window not going up, they replaced it immediately.
Cons: Rented a car though Kayak. Learned that Pick up and Drop off is horrible. Once I got there they told me the car I rented through Kayak, they did not have (Ford Explorer). They said they had a similar car to which is understandable. Their similar car is a Ford Escape. Not similar at all by any means. Had two cars while there (problems with the Ford Escape I rented) and both were dirty and smelled like cigarettes. They don't tell you about tolls or give you an option to pay for tolls! They tell you to call the toll administrators with the plate number of your car and figure out how to pay them!!! This is unacceptable! I only learned this after I dropped off the car. Also, be prepared to ensure you allow at least 45 minutes to get to the airport. It takes them that long to figure out who will be driving you to the airport. Employees argue about who's turn is it to drive while you wait. Overall, will NEVER rent Ace again!
9 May 2016
Good price, poor vehicle maintenance, and reservat
Pros: Better prices
Cons: The van I rented needed an oil change, tire pressure was low, had no windshield washer fluid, shocks wore worn so we had a bouncy ride, and the van failed to start a few times. The failure to start , caused us to be late to my cousins graduation. I had to ask for a jump start, but that didn't work. The problem was a damaged battery terminal.
Pros: All agents were very helpful and pleasant. I received my car within 10 minutes of arriving at the location which was wonderful.
Cons: The car reeked of smoke and had pet prints all over the trunk and back carpet.
6 Jan 2018
Pros: The initial process was fine.
Cons: The first car I was offered was a garbage Nissan Sentra. The dashboard indicators alerted me to a flat tire within a half mile of picking up the car. You could tell it had been driven hard already. I wouldn't give this car to my enemy.
After returning to the rental office, I was given a Ford Fiesta. This car had four working tires, but had a horrible transmission that felt about to fail at all times. Hertz is not the cheapest option, you'd think they'd do a better job stocking their inventory with quality cars and not the worst of the worst.