Find reviews that mention:
6.0
Drop off was a breeze, just parking the car with keys inside, but the pickup was a nightmare, I want to believe that it was due the long weekend, but I don’t really know. Everything else was pretty good: car’s cleanliness, shape and price.Reviewed 30 May 2023
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2.0
The lady at the IAH counter was rude and unprofessional. Avoid this rental location. Ended up renting from AvisReviewed 20 May 2023
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4.0
I applaud Hertz for listing their no-show fees up front, but the amounts seem excessive. They disallow making reservations at the counter, you MUST use web or phone to get a car. Staff appeared uninterested in customer satisfaction.....appeared to care little about serving or helping me. The attendant handing me the keys was an exception, he was bright, cheerful and gave me several options to make the rental go smoothly. I wish they had more like him,Reviewed 7 May 2023
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2.0
I wish the deposits were more transparent on the booking site.Reviewed 25 Apr. 2023
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2.0
Worst customer service at pickup extremely rude staffReviewed 17 Apr. 2023
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10.0
It was a good experience. Renting an EV is different than renting an ICE car, but Hertz did a nice job in helping me prepare for that.Reviewed 8 Apr. 2023
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4.0
The car smelled like smoke. I couldn’t find any staff upon drop off and still haven’t gotten a final receipt.Reviewed 19 Mar. 2023
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2.0
The price that iBooks was not honored.Reviewed 13 Mar. 2023
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10.0
Easy checking in and drop offReviewed 11 Mar. 2023
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8.0
Even though I did all the stuff online my car wasn’t on the board and ready to go.Reviewed 9 Mar. 2023
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8.0
The rental car pic up at Houston airport is 15 minutes away from the airport and the shuttle bus had long lines in 85 deg heat. The front desk didn't even bother to tell me what car I was assigned. However the actual pick up and drop off were quite simple.Reviewed 4 Mar. 2023
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6.0
No one was at the Hertz counter. Usually, Hertz is great. I was unable to select a car from IAH to CLL and did not want to drive 100 miles back HAD WE RENTED from Hertz. We did get Avis to CLL, but it also was expensive. The desk could have been working. at 1:AM.Reviewed 17 Feb. 2023
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