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2.0
Got to the rental center at IAH and the line for Dollar rentals was over a 100 yards long. I stood in line for 90 minutes and only moved a few feet. They had two staff on duty. I had to get to an appointment so was forced to abandon my prepaid rental and take an Uber. Totally unaceptable and a rip off.Reviewed 5 Sep. 2023
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2.0
Didn’t receive van I booked - was given a medium suv instead. Was told I had to buy their insurance which was a lie, vehicle only had a half tank of gasReviewed 6 Aug. 2023
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2.0
Jonathan at the counter said it was mandatory to get insurance when it is a one way. That is not true. Back seats full of dog hair.Reviewed 1 Aug. 2023
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8.0
The representative who initiated our rental at the Houston IAH counter was pushy, abrasive, and condescending.Reviewed 1 Aug. 2023
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6.0
Car was stinky and smelled like smoke, there was food or something smeared on one of the seats. Guy at the counter tried to upsell me a bunch of unnecessary insurance and services that I repeatedly told him I didn’t want, but he insisted I needed it.Reviewed 17 May 2023
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6.0
The 2018 Rogue was fine. The two hour wait in line to get a vehicle was awful out of the George HW Houston airport. Also, wasn’t a fan of the agent hard selling the optional insurance. Multiple “no thanks” was met with a “so you just want the basic insurance “? Nope. Then the look given to me of having just made a huge mistake was also off putting. Again, vehicle was fine and the price was great! Returning was very efficient!Reviewed 2 May 2023
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2.0
Upon arrival there were 400 people in line for pickup. It took over 3 hours to get the the counter. When I got to the counter I brought my itinerary which had the price I still owed, around 56 dollars. The representative said I needed to buy their coverage on top of the final price. I told her I've never had to do that because I have personal insurance to cover car rentals. I asked if she would like to see my my insurance card and she said no. She told me because I booked through a third party app, this was just the way it is and I'd need to pay the added cost. When I was looking at the receipt the next day, it said it was an additional charge. Final price at pickup became 101 dollars. I tried calling their customer service line, but there isn't an option to discuss your rental agreement. I just feel deceived. I won't use Dollar ever again and will ask for management if I'm told that's "just the way it is".Reviewed 18 Apr. 2023
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4.0
I bookedReviewed 1 Apr. 2023
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2.0
When I arrived at the rental center, the line for Dollar wrapped around the entire building and no one was working at the counter. Rather than wait for an hour or more, I attempted to cancel my rental, only to find that Dollar had already charged my credit card. I’m currently in the process of disputing the charges with my credit card company.Reviewed 25 Mar. 2023
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2.0
The Dollar rental agency said they were "out of cars" when I got to the desk (even through they were renting cars to others in front of me and to those after me when I left the desk). Therefore, they said that I had to pay approximately $200 more than the rental agreement was made for. This is because they HAD to UPGRADE me to a higher priced car. I said that they didn't need to charge me more because they were low on vehicles. They said that because I made the agreement through KAYAK that it was an issue that I had to address with KAYAK and that they would not honor the contracted agreement. I guess I am not going to be using KAYAK again. I ended up canceling the contract that I made through KAYAK when at the Dollar rental desk and walked over to the Hertz desk and got a different car for $20 more than the price I was contracted with through KAYAK at the Dollar agency and went on my way. It was a BIG waste of time using KAYAK.Reviewed 2 Feb. 2023
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2.0
They charged me for things I did not want! CrooksReviewed 5 Jan. 2023
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10.0
great service, good pricecReviewed 17 Oct. 2022
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