Book Dollar car rentals in Houston

Cons: All was well

Cons: Reserved a full size truck but they did not have one in stock after much haggling we ended up with a pathfinder not what we wanted. Computers were down so checking out took twice as long and when we went to drop off the car it was not in the system and it took a longer time to check in since express check in could not help us.

Cons: I was charged an excessive amount for returning early.

Cons: Small selection.

Cons: 25 minute wait for shuttle at houston hobby. Way too long. Every other car rental had at least 7 buses come through while I waited for the dollar/thrifty bus

Cons: After setting up a reservation, at the airport counter, the agent couldn't find it in the system. So had to go through whole process all over again. The agent ran my name and res number but said I was not in the system, so the price I had locked in online was not the price I got the vehicle for.

Cons: There was a short line (only 2 people ahead of me), but it took close to 45 minutes to check in and get my car. Worse - based on my priceline reservation, I expected to pay $32.46, yet when I looked at my receipt, I was charged $65.22 - more than twice as much! When I complained that they had charged me for their insurance, which I had expressly told the woman at the counter I wanted to waive, they told me that my waiver was in fact an agreement to pay. TOTAL RIP-OFF WHICH I AM DISPUTING!

Cons: At the time of pick up at the service counter, I was informed by the sales agent and manager that I could not use my credit card because it had a CHIP and would not swipe, so I had to use another credit card i hadn't planned on using because their credit swipe machines were not capable of reading cards with security chips on them. Had i not had another card, I would not have been able to pick up the car and take my vacation. :\

Cons: I did not like the way the customer service representative named "Manny" did his job.. If he had better things to do that day then he should have called off.. Disrespectful, curt and in no way helpful at all... I ended up calling the customer service line from my phone who gave me all the help I needed and was advised that everything that was done on the phone could have easily been done at the desk.. it was infuriating to be told that I had no choice but to call customer service to make any changes to my reservation then to go back to the end of the line and wait another 30 minutes before seeing another rep who was courteous and helpful his name was jimmy the experience soured my day and my entire first time experience using Dollar....

Cons: I was at iah and did a search for a rental car. Was given a great price of $13 for pickup at Houston tx. But car was,reserved at Houston Hobby airport. This was brought to my attention at the Dollar counter at iah. While at the counter I rebooked the car and showed the rep that the website did not indicate pick up at Hobby airport, but displayed Houston when I indicated Iah airport in Houston. The code for Hobby is Hob. The price was not honored. The price was doubled. I chose Dollar because of the great price found on the Kayak website. I was very disappointed.

Cons: I receive a quote of $60 for the car but when come time to pick the car up I pay additionally $80. Nickel-and-diming U .

Cons: When ordering rental at the counter, the price we understood was $14 a day. We were never informed there was an extra cost for the "basic" coverage nor were we informed how much it was per day...had we known it was almost $30 a day we would not have taken it

Cons: Not curious at all. Poor customer service

Cons: Rate quoted through Kayak was $43.50. Charged $50 by Dollar. They blamed Kayak for giving me the wrong rate. Can't trust booking rentals through Kayak going forward, going back to Expedia.

Cons: Good process

Cons: No CD player in truck. Truck was great overall, just could use backup camera.

Cons: Overall good and friendly. Just wish the check in counter explained the road tolls, instead of just pointing at this card to read. Where we were from we don't have tolls, I was a little confused. We had to learn by doing, held up traffic at our first toll, fine thereafter.

Cons: took 30 minutes to get through line, had too few people working for # customers, very slow to process; took over 30 minutes to get out of parking lot once in car, never figured out why; i and at least one other person were misdirected to wrong car and were forced to drive out, back in, repark and wait for our cars; manager level person treated us like criminals, though we were directed to wrong cars; 2nd bad experience, will NEVER use again; awful!!

Cons: l

Cons: Nothing

Cons: When you book the car online, the estimate given is $40.00 and when you get to the destination to pick up the rental car the price is $106.00. So will not use Kayak to book cars anymore.

Cons: I paid toll fee but I doubt I have used it at all. what a waste $$$

Cons: We weren't able to make it to the rental place before they closed for the day. We were driving an RV down to Houston and blew a serpentine belt on the way. I called to see if we could have the rental be moved to a location closer to where we were so we could still get it Saturday night (Enterprise had done that for us last year). That wasn't possible. So we asked if we could just pick it up when they opened Sunday morning. They were going to charge us an extra $100 and gave excuses about availability. The car we were supposed to get at close and rent for the week wouldn't be available when they opened? We cancelled and went through another rental company. I will never use Dollar again!

Cons: Outrageous upcharges for adding a driver. They should keep safety of customers over profits. Wanted to use a company card but they would not allow credit card without my name. Caused me headaches with expense reports.

Cons: Could not get car without credit card. No cash no debit. Need refund

Cons: when I arrived, there was a hidden $80 in fees and insurance that I was never told about with my quote. I don't know if this is an issue with dollar or kayak but it is unacceptable. this more than doubled my quote.

Cons: I really wanted to thank Mr Larry C for my radio station recommendation but he wasn't there when I returned my vehicle. Maybe next time!

Cons: Awful customer service. No real service. No cars. Why do they make reservations if they can fulfill?

Cons: I did not rent it it was canceled. Because the price is fifferdnce from internet

Cons: Kayak sent me not to a rental car company but to an empty field. If I would have made a online payment my money would have been stolen plus my credit card information. Pure thieves

Cons: I was told by the front desk agent that someone help me choose a car but that was not the case. They looked at my paperwork and said they gave out all the mid size cars and then pointed to a red Altima and said I could take that one with no extra charge. They didn't get up and walk me to car but proceeded to sit on the bench and just pointed at a car and said have a nice day. This red Altima had been in an accident it had a large scrap on the driver side and someone had marked the damage with a permente marker. Why would give someone a car with that much damage? That car should have been fixed before it was put back into service.

Cons: Very long wait to pick up the car, due to customer volume.

Cons: I didn't find the type of car I booked when I went for pick up, and had to rent a higher class and pay more. I also found the office closed and had to wait for an hour until they came back.

Cons: TheyI have seriously overcharge me for this car based on my commitment through kayak

Cons: CUSTOMER SERVICE WAS ABSOLUTELY TERRIBLE.

Cons: leasing agent told wild stories to get me to buy extra things which I declined Leasing agent asked me for my flight itinerary which I did not have Car was scratched,interior fabric was really stained Car seemed very small for mid-size

Cons: Pickup took a long time due to too few shuttles. We saw multiple shuttles from other companies, including those located on the same street as Dollar, in the time it took to get one Dollar shuttle. Drop-off was worse. No one was there to check in cars and a couple employees walking by paid no attention, even though we asked. The customer in front of us had been there formative or ten minutes before us and had one in his party asking inside at the desk, but that didn't seem to help. About five cars were lined up waiting before one man finally showed up. He wrote down mileage and fuel and told me to take my paperwork to the desk to get a receipt. No one was inside to help, so I had to leave the paperwork on the desk and catch the shuttle to make our flight. Hopefully, my car was properly checked in. The car itself was fine, but this was the worst rental experience I've ever had, and I travel a lot.

Cons: The other rental agencies sent their shuttles around THREE times during the 15-20 min I waited for Dollar's shuttle to show up once. Then the lady manning the desk inside sat in the bathroom for about 10 min while I waited on her. There was actually no one in there at first, so after gen min of waiting, I started yelling for someone and kicking in closed doors. And then there was no one in the booth outside to assign me my car. The lady that had been in the bathroom finally came out and just told me to pick a car.

Cons: Car smelled really bad inside.

Cons: Not much

Cons: Price

Cons: Delay getting car but was not extreme

Cons: Added quite a bit each day for adding spouse to contract as additional driver. It adds up over a week or two.

Cons: I noticed the car was not full of gas after I left the car rental lot. I had to put 16 gallons of gas in car for just a 200 mile drive. This car gets almost 30 miles to a gallon.

Cons: I put that I didn't want coverage when I book the vehicle on line. I was charged an extra $30 dollars for basic coverage at the desk that I did not want. After I notice it on the receipt I made the comment that I didn't want it. The clerk was exasperated and said that we would have to start over. There was starting to be a good line behind me so in respect to them I decided to not redo the bill. I left there disgusted. I can confidently say that I will not use Dollar or Thrifty Rental cars again.

Cons: Checking out, the attendant tried to force me to take insurance in spite of me declining. Finally got my way but not without some bantering back and forth.

Cons: In order to return my car at IAH, I was asked to put $40 in an envelope in exchange for a reasonable early-return rate.

Cons: Had to wait for them to find a car.

Cons: Totally felt like I was trying to be "up-selled" at every moment. The Dollar reps were also very derogatory towards Kayak

Cons: Rate ended up by three times what they initially quoted.

Cons: too small car and upgrade price unacceptable.

Cons: The pick up was completely unacceptable. I waited 45minutes to pick up a car because there was only 1 employee servicing Dollar and 1 employee servicing Thrifty. This alone quarantines that I will never book a car again with Dollar or Thrifty. My time is worth more than that. The car sucked and was too small to get any luggage in without putting down seats.

Cons: Lots of hidden costs that were not expected after booking on Kayak

Cons: What you pay is what Dollar can guide you into when you show up and don't know their inventory at the time. They push to upgrade you when actually you can get the same upgrade without paying extra. All that could be on the computer when you rent your car and your rental not based on deception. All car renters do that but If I find one that actually shows you what cars are available and tells the truth about it, I would be a client for life because NO ONE ELSE IS DOING IT. It's a business model SW airlines uses with great success.

Cons: The car was extremely dirty. Need to provide a clean product for the customer to have a better experience.

Cons: Upgraded car smelled like smoke and air freshener. Hard to take for more than half an hour.

Cons: The rates from dollar rent a car is unreasonably high. I was in Houston for a conference and my peers who rented from national car rental, Hertz, all got better rate for their newer and bigger car. It's not a different of dollars and cents. My rental was easily $50 more per day.

Cons: We arrives to the car lot from the airport bus and they didn't have any cars available. There was about 20 people waiting outside for cars to be returned so that they could clean them and give them back to us. Employee outside advised the wait would be about 30 min for the car, we waited over 30 minutes and not a single car had come back to the lot. I ended up cancelling my reservation and walking to Enterprise across the street to get a car.

Cons: I ordered a Mid-Size, but was told that the "Manager's Special" is for Compact+, and since they had Compacts available, I had to pay for an upgrade to Mid-Size. I was told that they weren't open until 5 and I would not be able to drop off my car in time for my 5:30 flight, so I change the rental to return on Saturday. Later I found out that they opened at 4:00 and I was able to make my flight, but was charged extra because the mis-information made me change the return time.

Cons: My online quote was $60 and they tried to charge me $400+ when I got to the rental desk. Somehow the rental quote got messed up and put it at another location at a airport across town. They said they couldn't match that price due to "taxes". Your employees are liars... I found another rental for $55 at another company at the airport.

Cons: The company lied to us at the counter saying that we had to take their insurance, that our private insurance wasn't valid. We got it then just to discover later in the day that it wasn't true, we called and they affirmed all would be sorted when we brought the car back. not true again. They denied everything then and as I can't prove anything what is left is a feeling of humiliation and a knowing that this company was not honest.

Cons: There were all sorts of extra charges that brought a $60 dollar rental to over $100. Not a bargain

Cons: Insurance was absurdly expensive

Cons: First car was smelly. Smelled like a burrito with vinegar and oil sause spilt on the seats. So I switched cars. The next car was not smelly at all. I

Cons: Not getting what I requested!!!!!!

Cons: My Kayak reservation was $111.26 - I was charged after my trip if $442.26 for an upgrade, insurance, damage waiver, and all these fees I did not want. This place is a SCAM. I already am disputing this charge with my Credit Card company. Horrible car rental company and just try to over charge you without you confirming or knowing. Don't ever rent from these guys!

Cons: My reservation was cancelled without any prior information. I showed up at Dollar desk and they said no car for you! Will never use Kayak again!

Cons: Everything else. Mainly The car had no cruise control which is terrible if you are driving long distances like most people do who rent cars. Was not a value for the money. And The total was twice what the kayak quote said. Will never use this method again if at all possible.

Cons: Price was much higher than kayak's stated price when I arrived. Was offered compact car when I had asked for a car that would seat 5 people + bags. Was asked if I wanted a car with gps, and when I said yes I was charged extra and handed a portable gps.

Cons: I DIDNT LIKE THAT IN YOUR PAGE SAID 61 USD AND I PAID 171!!! USD. I EVEN BOUGHT YOUR 18 USD INSURANCE. THATS CRAZY. YOUR PRICE ARE DECEPTIVE.