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2.0
The Dollar rental agency said they were "out of cars" when I got to the desk (even through they were renting cars to others in front of me and to those after me when I left the desk). Therefore, they said that I had to pay approximately $200 more than the rental agreement was made for. This is because they HAD to UPGRADE me to a higher priced car. I said that they didn't need to charge me more because they were low on vehicles. They said that because I made the agreement through KAYAK that it was an issue that I had to address with KAYAK and that they would not honor the contracted agreement. I guess I am not going to be using KAYAK again. I ended up canceling the contract that I made through KAYAK when at the Dollar rental desk and walked over to the Hertz desk and got a different car for $20 more than the price I was contracted with through KAYAK at the Dollar agency and went on my way. It was a BIG waste of time using KAYAK.Reviewed 2 Feb. 2023
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2.0
They charged me for things I did not want! CrooksReviewed 5 Jan. 2023
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4.0
I liked thay I was able to use my own car insurance when picking up the car and not bring forced to take Dollar's insurance. The lady at the counter tried to force me to purchase Dollar's insurance and was mad when I didn't. In addition, the vehicle was not cleaned good. There were ants coming out of the vents when the AC was turned on and we found a bug that looked like a tick in the vehicle. It was AWEFUL! What could be done better? A positive customer service attitude even if the customer doesn't purchase the company insurance offered, and better vehicle cleaning.Reviewed 5 Dec. 2022
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10.0
great service, good pricecReviewed 17 Oct. 2022
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4.0
Was issued a 'similar' sized vehicle that was smaller than the Nissan Rogue signed up for. I checked the dimensions, a Ford Escape has smaller interior than Nissan Rogue. You claim its the same, reality says smaller. Vehicle smelled like smoke when we got in. I understand you charge people extra if they smoke in the vehicle? Is this just to maximize profits? Cause your not cleaning them to get the smoke smell out from my experience.Reviewed 19 Sep. 2022
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4.0
Price of the car was good. Counter agent made a mistake on my booking and I had to drive back to the airport to get it fixed. There should be a contact number to the station instead of wasting gas and time for a situation that is the agents mistake.Reviewed 15 Aug. 2022
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2.0
The cashier lied to me and said my class of car was not available at pickup. I went to pick a lower class car and the person in the garage said there were two of my class available. She said cashiers do that because they upgrade people and make a commission. Horrible policy! Terrible customer service. Tires were nearly bald and need to be changed - safety concern. The vehicle was way underpowered. 4-cylinder engine in a full size SUV, really? We were driving in the Rocky Mountains and the vehicle could barely handle it. Overall the worst car rental experience I ever had.Reviewed 27 Jul. 2022
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2.0
Waited in line for over 45 mins to be told that there would be a wait with no ETA for our vehicle, even with a reservation. We could not wait due to our travel plans, so went over to Hertz, who was incredibly helpful and got us a vehicle right away. Do not rent from Dollar!Reviewed 22 Jul. 2022
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2.0
When I arrived with my wife and two young children at the rental car location, an unhelpful monotoned person told me that all cars were sold out before I could say anything. I told them I had a reservation and they proceeded to say that since I have a reservation it will be a four hour wait for my car. I couldn’t do that with two young children. I called and cancelled and I’m waiting for my money back. If they don’t have cars then they shouldn’t allow people to book reservations.Reviewed 17 Jul. 2022
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8.0
I would like the option to have 2nd driver with low cost.Reviewed 9 Jun. 2022
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2.0
The rate turned out to be 50% higher due to insurance. Chose a different company instead.Reviewed 9 Jun. 2022
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2.0
Ran out of vehicles and had get van instead of requested car. The van was dirty and was pretty rough.Reviewed 1 Jun. 2022
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