Book Dollar car rentals in Houston

Reviews for Dollar in Houston

Recent reviews

Traveler rating

Excellent

19

Good

16

Okay

15

Mediocre

39

Poor

0

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car was cleancustomer service

get the cargreat experience

car i reservednever rent

rented the cargreat value

great pricecredit card

friendly staffpick up and drop

2.0

Cons:They would not rent to me.Reviewed 13 Dec. 2020

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8.0

Pros:Easiest I’ve ever had.Cons:A $271 rental ended up being over $400!Reviewed 13 Dec. 2020

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2.0

Pros:NothingCons:Anything! They wouldn’t honor my reservation so I never got a car!Reviewed 18 Feb. 2021

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2.0

Cons:Final receipt doesn’t match contract - they arbitrarily added days and upgrade fees - now I have to spend over an hour on the phone disputing - liars and fraudsReviewed 29 Nov. 2020

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4.4

Cons:The member of staff at pick-up somehow signed me up for a pre-paid full tank of petrol without my consent or knowledge. This is a very unethical business practice, and action needs to be taken. Car was also dirty and reeked of cigarette smoke.Reviewed 19 Nov. 2015

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2.0

Pros:NothingCons:Poor customer service. Had an issue with the rental, was told I had to return to the location and took 2hrs out of my day-I was in town for my fathers funeral and that was not something I had planned on dealing with during that time. I was met with attitude, unprofessionalism and STILL dealing with being charged doublevwhat I was quoted. The two managers I spoke with both stated my bill would be $186 and I was charged $436 at check out. This IS NOT over. I will not be charged these fees when I went through this hell. It should’ve been a smooth transition so I could be with family yet I met obstacle after obstacle AND still have to deal with this now that I’m home. Never EVER againReviewed 24 Jul. 2018

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7.2

Pros:Nothing. Dollar closed their facility. Hertz took over all transactions. I had to wait over an hour for the shuttle bus to pick me up at the terminal.Cons:Hertz, the parent company could have kept more than one employee to drive the shuttle and do all the paperwork at the lot.Reviewed 13 Apr. 2020

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2.0

Cons:EverythingReviewed 20 Apr. 2020

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3.2

Cons:Took 30 minutes for the shuttle to the offsite location to come. When the driver eventually came, he said there were no cars. Visiting from half a country away, I was shocked that there could be no available cars. Unbelievable.Reviewed 22 Sep. 2020

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2.0

Ended up cancelling rentalCons:We weren't able to make it to the rental place before they closed for the day. We were driving an RV down to Houston and blew a serpentine belt on the way. I called to see if we could have the rental be moved to a location closer to where we were so we could still get it Saturday night (Enterprise had done that for us last year). That wasn't possible. So we asked if we could just pick it up when they opened Sunday morning. They were going to charge us an extra $100 and gave excuses about availability. The car we were supposed to get at close and rent for the week wouldn't be available when they opened? We cancelled and went through another rental company. I will never use Dollar again!Reviewed 9 Apr. 2017

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8.0

Insurance problemCons:Using your website to reserve a car with Dollar Rental it gave me the option to get collision insurance, which I did for the convenience of being able to simply walk away if there was any damage. But then it turns out this insurance is not really with Dollar Rental but with Alliance Global Assistance, a completely separate company that has nothing to do with Dollar Rental. So when I get to the Dollar counter to rent my car and they ask me if I want insurance I tell them I already purchased it. Then they tell me that the insurance I purchased, on your Kayak website, is not with Dollar Rental. I already have excellent car insurance with Amica which would give me exactly the same coverage as Alliance. So the whole reason for purchasing the insurance, which is to be able to simply walk away and avoid the hassle of getting my own insurance to cover a dent or accident with my Dollar Rental, is not there!!! There's no benefit at all over my own car insurance!! So I would categorize this as a deceptive practice on your part, on Kayak's part. When you offer insurance with a car rental you should make it clear that this insurance is not really with the rental company at all. This is typical deceptive money-grabbing bullshit of a large online company. Probably won't use Kayak in the future.Reviewed 6 Jan. 2018

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4.4

Huge mismatch in price and steep mandatory fees.Pros:Got to pick the car so at least I ended up with an Altima.Cons:Price quoted through kayak was ~260 dollars. Ended up paying upwards of 400 due to ambiguosly titled fees and taxes (when taxes were initially included in the Kayak price confirmation). Rate went from $79/day to $103/day for no confirmed reason and I could not dispute since I was in a hurry to get into town. Clerk dismissed it as "taxes" and I didn't have time to argue. Service agents in the garage were non-existent and instructions for selecting a vehicle were unclear. Booked them as last resort due to urgency of trip, but will avoid this company like the plague in the future.Reviewed 22 Oct. 2015

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• Has the Dollar rental car policy in Houston changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Dollar will continually update its policies accordingly. Please contact Dollar directly for the latest information. You can find up-to-date information on the coronavirus response of Dollar here: Coronavirus (COVID-19) update from Dollar

• How much does it cost to rent a car from Dollar in Houston?

  On average a rental car from Dollar in Houston costs C$ 45 per day.

• What is the most popular rental car from Dollar in Houston?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Dollar in Houston.

• How many car rental locations does Dollar have in Houston?

  Dollar has 2 rental locations in Houston. Take a look at our Dollar rental location map to find the best rental cars near you.

• Does Dollar have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Dollar offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes