Book Enterprise car rentals in Houston

Cons: Improve offices

Cons: That it was too far but they did have drop off location at airport.

Cons: they did not honor the rate that I received. The customer service rep that was checking me in swiped my card before telling me the price of the rental.

Cons: Car smelled smokey and stale.

Cons: Very and friendly staff. Very helpful with directions. Will use Enterprise again.

Cons: Wasn't made clear that the pick up was not at the airport but at a site 15 miles and a taxi ride away.

Cons: enterprise was ok, but when I put my search criteria in Kayak I put origin IAH. The booking I received was out of Houston, not the airport as I requested which resulted in a longer processing time and much higher rate.

Cons: Had to return it to the airport when the downtown enterprise would have been much more convenient. I spent over an hour on the bus and walked a little over a mile to the bus stop.

Cons: They upgraded me and It was a great car.

Cons: Extended insurance was not part of enterprise and was told by agent that enterprise didn't honor it.

Cons: My girlfriend and I each have insurance policies that extend coverage to rentals. When my girlfriend picked up the car from the enterprise office, the employee would not let her take it without the additional coverage. She repeatedly insisted, contrary to enterprise policy, that the insurance was mandatory. Subsequently the rental rate almost tripled. When I found out I immediately contacted the enterprise office. I was told they would call me back before the close of business that day, which never happened. I will be pursuing recourse with enterprises corporate office and kayak.

Cons: disparity in price within websites

Cons: I wish I would have looked up more info on discounts for this vehicle,the rental was high!!

Cons: I called a closer location to see if they had availability and they said they did, when I got there they didn't have any cars and told me it would be 3 hours before they had a car for me.

Cons: N/A

Cons: Nothing

Cons: I had no problems.

Cons: Everything was perfect.

Cons: The guy "mack" was a complete jerk.

Cons: he started to charge me because I only had 3/4 gas. I reminded the guy I got it with only 3/4 gas

Cons: There was no gas in the car. So i had to wait for the staff to take the car to the gas station. Also they were trying to charge by the hour instead of by the day. So they were trying to charge me more than what was promised when i booked online. And even though i dropped the car off at night the clock is still ticking until noon today. Since they dont open until noon

Cons: Car was dirty, gas tank not full on pickup, car smelled like exhaust when being driven,

Cons: HAd to wait 15 minutes outside in the cold for the agent to figure out no more mid size suvs were available.

Cons: Renting with Enterprise is usually easy-breezy, but this was a terrible experience. I arrived at IAH with my grandson at 11:30 pm, already very late for an 8-y-o, but that was the flight we had to take. I had an hour drive ahead of me, so was anxious to get my car and be on my way. The first disappointment was that the Enterprise counter was closed. Didn't see that coming! A sign directed us to the National counter for checkin. When we got there, there was an extremely long line and only 2 agents were working. I noticed that Alamo was closed also, and directing customers to National. We waited online for half an hour before noticing a sign which seemed to indicate that Emerald members could check in upstairs, so we got out of line and went to check it out. Of course, the booth was not manned, so we had to come back. Fortunately, the gentleman behind us let us back in line where we were! The agents were friendly despite being slammed and my rental was quick and easy once I got to the front of the line. However, I do have to say that this is the worst pick-up experience I've ever had with Enterprise! We got to our hotel at 2:30 am. Ugh!

Cons: Nothing

Cons: I didn't need the 3rd party insurance. It was just collision insurance and not liability insurance so I ended up having to get insurance through enterprise anyway. More clarity.

Cons: Booked rental 2 weeks ahead , and enterprise called me two days ahead and said there are no minivans .. I could not find any in online too Day before called and confirmed they have arranged one .. For drop off I could not use location near me as they are going charge extra .. and they did not ride back as it's 14 miles away

Cons: We arrived at Houston airport where the booking was meant to be only to be told our car was in another location which was 20+ minutes away via taxi. We didn't have time to go driving around the city looking for the other 'airport' location so we cancelled it and got a car with Hertz. The booking engine needs to be really clear that even though we booked the 'airport' location, it was NOT at the airport with all the other rental facilities.

Cons: I was directed to take a taxi (45 minutes) to an off-site location at my expense, due to a Kayak reservation error, per Enterprise. No vehicles were available at IAH airport as reserved and Enterprise stated that it was a ongoing third party (Kayak) reservation issue. Rented from Alamo (on-site) with no additional unforeseen issues!

Cons: When agent called to confirm reservation, closing time - the same as my reservation - was not stated, thus I did not know that I should have had a reservation 10 minutes earlier than requested. Unprofessional. Parking lot was crammed with cargo vans - parked in 'no parking zones' making backing out of parking spots impossible.

Cons: The pickup location was supposed to be at the Hobby Airport in Houston. However, the address of the pickup location wasn't the airport. So, it cost me $79/day not ~$25/day. When I picked up the car at the Enterprise location at the Hobby Airport, they said the drop off location wasn't the same as the place where I picked the car up. So, they changed the drop off location; but they didn't say the rate changed. When I turned in the car the bill was 3 times higher than I thought. It would be great if Kayak indicated that the rent a car location was or was not at the airport. I'm not happy

Cons: Had to wait for gas tank to be filled. Gas tank was only filled 5/8, which is a bother when refilling before returning Rear power liftgate did not work

Cons: I had to cancel this reservation due to change in plans and they did not refund any amount for the cancellation. When the reservation was made or when the cancellation was made they did not let us know that is was a non refundable cancellation. So i lost all my amount!

Cons: I received a call to confirm the appointment and asked for a pickup. It was outside their pickup area but in another and do they moved my reservation over to the other location. When I called to confirm on the day of, the other location said they didn't have cars. So I went back to the original location. They were able to pick me up and get me on my way but it cost me about an hour of my time and some extra phone calls that I would have preferred not to have to make.

Cons: Nothing...

Cons: When I got there they told me my reservation was for a different time when I had confirmed the right time in the morning. If I wouldn't have insisted they were ok with just saying there was nothing they could do after I had booked my reservation with enough time.

Cons: Nothing

Cons: The cleanliness of my rental was rushed cause it was still dirty on the outside.

Cons: Hello, My name is Ricky Skidmore. I rented a car from IAH last Friday evening and returned the car to HOU on Sunday morning. Upon arrival (at 7:00 AM), I was greeted by a gentleman named Phillip who asked about how the rental was. I replied that it was fine expect one of the keys was broken and informed him that they were in the center console. He then checked me out and I caught my flight back to California. The next morning, I received a call from Phillip that he couldn’t find the key to the car and asked if I still had it. I confirmed with him that I didn’t and that I had left them in the center console. I also explained to him that the broken key wouldn’t have even started the car so in order for them to have moved it or for me to even get it there, the key had to be in the car. He agreed, and then said that it’d be taken care of. This morning, I got an alert from Chase letting me know about a large charge from Enterprise. I called the branch and Phillip was very rude and dismissal saying that the charge was for the key that was lost. I then explained to him how that literally couldn’t be possible because the broken key doesn’t actually operate the vehicle. I then asked for a refund ASAP and asked to speak to his manager. He said that he was the manager, but then after about 5 minutes of walking through the details he said that he’d need the branch manager to follow-up with me (which was my original request). When I talked to Lauren, the branch manager, she didn’t even listen to my account of what happened as she had seemingly already made up her mind. As I walked her through the details, she contradicted several points of Phillip’s story. For example. Phillip said that the reason they were able to move the car was because I left it on which was completed false. Lauren said that they weren’t able to move the car from the dropoff location because it wouldn’t start. I then asked who I could escalate this to in terms of management because it was clear that she wasn’t objective about this situation at all. Can someone please follow-up with me to get this resolved ASAP? 985-713-2950 My confirmation number was 282290220COUNT

Cons: The location where I was reserved at did not have my vehicle on the day I came to pick up. They then told me to go look elsewhere.

Cons: Was angry that although I refilled the tank all The way, I was told it wasn't, even though I had a receipt to prove it. It took a long time to get the charge refunded, but then I lost time in which I could have left town on an earlier flight. Lastly, some of the automobile choices, although new, were simplistic such that I couldn't even charge my cell phone.

Cons: Way too overpriced!

Cons: The price could be a about 20% cheaper but I did rent at the last minute.

Cons: N/a

Cons: Houston has many toll roads. Please make sure employees pass along that the EZ Tag activates after the first pass.

Cons: Long wait for vehicle. Limited staff on hand to assist customers. First time at this Enterprise location.

Cons: Last vehicle rented had only 1/8 tank of gas at pick up; I would prefer not to stop at a gas station first thing upon heading out.

Cons: None

Cons: AT TIME OF RENTAL, THEY DENIED SERVICES AND HAD NO RENTAL CAR, STRANDED AT HOUSTON AIRPORT WITH NO- TRANSPORTATION AT ALL FOR 4-6 HOURS UNTIL I FINALLY GOT HERTZ WHOM CAME TO MY RESCUE AT VERY HIGH PRICE. THIS WAS A "ONE OF A KIND, NEGATIVE EXPERIENCE". DISASTER

Cons: Too many people checking car.

Cons: Car smelled or better yet reaked of TOBACCO! Fuel tank was very low and tires were really worn out and drove awful in highway... Very unsafe!

Cons: Pick up was horrible. They gave me the car uncleaned and very dirty. The inside and outside was a mess. The tags on the car was out. Had to go back and switch the tag. Then when I got home there was a vacuum cleaner in the trunk.