Book Enterprise car rentals in Houston

Reviews for Enterprise in Houston

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Traveler rating

Excellent

44

Good

9

Okay

11

Mediocre

32

Poor

0

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car was greatpick up and drop

car availablegreat price

get the cargreat experience

staff was very helpfulgreat customer

airport locationcustomer service

great service

2.0

Pros:The amazing guy who found us a carCons:To not rent cars to people from closed locations!!’Reviewed 24 Jan. 2021

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2.0

No Car To Rent!Cons:I rented a 7-passenger minivan for a family outing the day after Christmas. I was scheduled to pick up the vehicle Dec 26th @ 9:00am but received a call from "Justin" at Enterprise at 8:55am, informing me he had NO VEHICLES and would call me if one fitting my criteria showed up. I asked him how could this be? How was I able to secure the reservation online if there would be no 7 passenger vehicles to rent. He replied that he was wondering the same thing and was "working with upper management to find out what happened", which I took for hogwash of course, as I am sure ALL upper management was at home with their families the day after XMAS. Needless to say, Justin never called back and we had to cancel our family getaway. This was very, very disappointing and we were unable to rent another 7 passenger vehicle anywhere in Houston. Would LOVE to know how "upper management and Justin" resolved this issue????Reviewed 29 Dec. 2015

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10.0

Great consistent service!Pros:I have to say that Enterprise has been consistent in their service: good and friendly. Easy pick up and got a free upgrade as they had lot of the big cars in Houston. Drop off was a breeze.Reviewed 1 Aug. 2017

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8.0

Bad start but good finishPros:Insurance I was mis-sold was refunded when I dropped off the car at IAHCons:I had already arranged my own CDW & SLI. However, when I picked up the car in downtown Houston the manager insisted that I buy the CDW that Enterprise offered on the rental. This insurance was not necessary.Reviewed 5 Sep. 2017

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10.0

First class servicePros:They could not have been more helpful, unlike many other rental experiences they were a pleasure to deal with.Reviewed 22 Oct. 2016

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8.4

Could do betterPros:The return was fantasticCons:Have to wait a long time to pick the car , they didn't have what I have asked for. Wasn't told about the many road tolls and the desk tried to upgrade me to a sat nav for an extra $100 when the car came with a built-in unit?!!!Reviewed 21 Mar. 2017

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9.2

Excellent service, smooth transfer, but mind the [Pros:Free short transfer to pick-up. Excellent service at both pick-up and drop-off. Brand new vehicle.Cons:The final price was considerably higher than the guide price given on Kayak. This is caused mainly by country/state-specific reasons: insurance is not obligatory in Texas, so it is an optional extra, while sales taxes add another percentage. Nowadays, if a vehicle does not have an built-in navigator, perhaps offering one for free, as opposed to hiring at around US$13 a day, would be a welcome touch - and possibly a differentiator.Reviewed 27 Mar. 2017

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6.4

Rental Was Given AwayPros:The car I ultimately ended up with (one day late) was in great shape and very clean. It had low mileage, and it drove well.Cons:I arrived one hour after my scheduled pickup due to Houston traffic and a meeting being extended. This was after a long work day, and I was looking forward to making it to my final destination that evening. Instead, I was told that my car had been given away because I did not arrive within 30 minutes of my original appointment. I received neither a phone call, nor any kind of notification. I had a coworker drive me to a nearby location, where I was told there was a car available. Instead, I was informed by the rather rude employee that she had no more cars for the day. I chalked these appointments up as a loss, and I rented from a different location the following morning. Fortunately for me, I had a friend's house where I could stay, but I can't imagine the extra bills had I not had contacts in the city.Reviewed 4 Jun. 2018

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10.0

Pros:They're always prepared and super professional, and they have a super easy system for dealing with toll roadsReviewed 2 Aug. 2020

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10.0

Pros:Staff was friendly and helpful. Quick and easy rental. Good price. Decent car.Cons:The aux hookup system was out dated and we were unable to load the map from phone to car screen.That was irritating and unheard of these daysReviewed 21 Dec. 2020

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7.2

Not my usual experiencePros:The vehicle was comfortable. The return agent was great. She listened to me vent about my experience renting the vehicle and said her manager would contact me with some options to make up for my bad experience (although this hasn't actually happened yet).Cons:Renting with Enterprise is usually easy-breezy, but this was a terrible experience. I arrived at IAH with my grandson at 11:30 pm, already very late for an 8-y-o, but that was the flight we had to take. I had an hour drive ahead of me, so was anxious to get my car and be on my way. The first disappointment was that the Enterprise counter was closed. Didn't see that coming! A sign directed us to the National counter for checkin. When we got there, there was an extremely long line and only 2 agents were working. I noticed that Alamo was closed also, and directing customers to National. We waited online for half an hour before noticing a sign which seemed to indicate that Emerald members could check in upstairs, so we got out of line and went to check it out. Of course, the booth was not manned, so we had to come back. Fortunately, the gentleman behind us let us back in line where we were! The agents were friendly despite being slammed and my rental was quick and easy once I got to the front of the line. However, I do have to say that this is the worst pick-up experience I've ever had with Enterprise! We got to our hotel at 2:30 am. Ugh!Reviewed 16 Jan. 2017

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2.0

Pros:NothingCons:EverythingReviewed 25 Dec. 2020

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• Has the Enterprise rental car policy in Houston changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• How much does it cost to rent a car from Enterprise in Houston?

  On average a rental car from Enterprise in Houston costs C$ 62 per day.

• What is the most popular rental car from Enterprise in Houston?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Enterprise in Houston.

• How many car rental locations does Enterprise have in Houston?

  Enterprise has 48 rental locations in Houston. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes