Book Payless car rentals in Houston

Reviews for Payless in Houston

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2.0

Cons:No one was there with no advanced warning. Sign pointed to Budget. No one was there, so we went to Avis where the woman hated her jobs she literally did not smile one time. When we had questions, she just pointed to signs.Reviewed 31 Aug. 2020

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4.4

Pros:The Payless booth was closed in Houston, so I had to go to the Avis booth to pick up my car. Also, I flew into Bush Intercontinental airport and had scheduled my pick up at that airport; however, I was booked to fly into Hobby airport instead......of which I did not want to do. Why would I rent a car at Hobby when I was flying in to Intercontinenal????? I specifically put in Intercontinental airport in my "search" for a rental car. Avis charged me $171.77 for renting at their airport instead. Please try to help me get that refunded to me. I contacted Payless and have a case # 34321114 but have not heard from them. Thank you for your help.....Carla Higgins. My email is momahigs@aol.com.Cons:See above.Reviewed 2 Jul. 2020

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6.8

Cons:The address for the pick up location is wrong. The address given was the airport address, not the rental car location address.Reviewed 10 Nov. 2020

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6.8

Pros:The staff wasn’t that friendly. Got another customer and our car mixed up. Gave both of us the same car.Cons:The staff could be friendlier. I saw her interact differently with different customers.Reviewed 16 Nov. 2020

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4.0

Pros:The drop off process was very user friendly. We had an early drop off, so had to use the after hour drop off. Drop off was smooth and quick, maybe totaling 5 minutes tops. Price was cheap enough that we got a little better option than we would with Avis or Budget at the same price.Cons:So Payless has now merged with Avis and Budget. This is a good idea, but neither of the Avis, nor Budget clerks knew how to link into Payless' account to pull up our reservation. After a solid 20 minutes and multiple texts to their boss, we were finally issued our rental. There was no opportunity to look it over for damage, they just kind of pushed us out of the building with vague directions as to where the vehicle was located. We found much damage (cracked front bumper, dents in the doors, tire rash to the rear, chip in the windshield, and a variety splotches missing in the paint from rocks) but were never told about it, or relieved to find out that they already knew about it. Also, a weird addition, we kept finding finger nail clippings in random interior spots... glove box, center council, in the media cup holder, on the rear seatbelts... just strange.Reviewed 9 Mar. 2021

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10.0

Pros:They were quick. No hassle.Cons:Cleaning the car better. You can tell it was rushed.Reviewed 2 Dec. 2020

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5.6

Cons:Pickup was not easy and hard to navigate through. Additionally, I brought back the car a full day early and was not issued a refund because I pre-paid. Terrible customer service and business model. They kept my money even though I brought it back a full day earlier? That’s awful. I will absolutely not ever use them againReviewed 29 Jul. 2020

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7.2

Pros:The pickup counter staff was very friendly and was trying to help us find the best deal which was most appreciated. But when I asked about getting a car that had Apple play in it she spent over 1/2 hour talking with others and looking for a car. Once she found me, as I was signing the paperwork she said, and you’re ok with paying $5 more per day, right? Well, no I absolutely was not. It then took another 10 minutes or so for her to get a different car, which as it turned out had Apple play in it. That car unfortunately had a distinct cigarette smoke odor but having spent so much time at the counter, I didn’t go back in to complain. And then the mayhem of the corona virus hit the country and we decided to return home early and to return the car to a different location than originally planned. I was appalled to learn we would be charged $75 for the change fee. I was not happy about that and will never use Payless again.Cons:See above comments as I put everything in there.Reviewed 21 Mar. 2020

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2.0

worst possible customer service!Pros:The return at IAH went very well - the lady was very nice.Cons:Horrible customer service. The Van driver was parked in the wrong spot at the airport. I walked over and had to knock on the window 3 times before he replied "get in". I asked if he could open the back door for my luggage and he said "no, just put on the other seat." The receptionist was almost as bad. She never took her ear phones out so she couldn't hear my replies to her questions. Finally, with complete attitude, she takes our her ear phones and says " have you ever rented a car before?" To which I reply "not from Payless, and not likely I ever will again". Awful experience!Reviewed 8 Dec. 2016

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2.0

Pros:The car was Ok. for a $110 USDCons:Please pay attention to customers reservation prices. The reservation was made to pick up the car at hobby airport but my plane arrived to George Bush Airport. I tried to get the car at George Bush airport and the lady at Avis told me that it was possible but she did not mentioned anyting about price changes. So when I arrived to the car and read the papers, surprise !!!! the price was not $110, The new price was more than $450 USD !! Unbelievable. so I went back to the office and cancelled the operation. Now there is a pending charge from Payless car rental charge in my credit card for $595 USD.Reviewed 23 Mar. 2021

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2.0

Left me stranded in the cityCons:I booked an economy class vehicle with Payless. When I arrived to pick it up, the employee at the front desk told me that he could not give me an economy class car, since there was only one available, and that he would have to charge me $9 extra a day for a midsize vehicle. I insisted on getting the economy class vehicle, but he swiped my card the wrong way, and told me it was getting rejected. He did the same for my 3 other cards. I called the card company, and they were not receiving any transaction requests. He refused to swipe my card twice, citing company policy. Ultimately, this left me stranded at the airport without a vehicle, and it took me more than 4 hours to find an alternate form of transportation. Please stay away from this location!Reviewed 1 Jan. 2018

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7.2

MehPros:I like that I got a free upgrade because they ran out of compact cars. And that the small SUV I got had CarPlayCons:The car I got wasn’t washed and have multiple things in it, so I’m guessing this company rents cars from other rental agencies that have already been banged up a little bit? Also the rear right tire was at 20 PSI. I suppose it makes sense because they were the absolute bargain basement car rental so you are getting what you pay for but the people there were OK and nice enough and the small van that drove me off site was OK and nice enough, it was just a little surprised to have a rental car that hadn’t been freshly washedReviewed 10 Mar. 2018

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• Has the Payless rental car policy in Houston changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Payless will continually update its policies accordingly. Please contact Payless directly for the latest information. You can find up-to-date information on the coronavirus response of Payless here: Coronavirus (COVID-19) update from Payless

• How much does it cost to rent a car from Payless in Houston?

  On average a rental car from Payless in Houston costs C$ 49 per day.

• What is the most popular rental car from Payless in Houston?

  Compact (Ford Focus or similar) is the most frequently booked rental car type from Payless in Houston.

• How many car rental locations does Payless have in Houston?

  Payless has 2 rental locations in Houston. Take a look at our Payless rental location map to find the best rental cars near you.

• Does Payless have a car rental location at the airport: George Bush Intcntl airport (IAH)?

  Yes

• Does Payless offer shuttle or airport pick-up services from George Bush Intcntl airport (IAH)?

  Yes