8.4 Excellent6 Mar. 2019
Pros: The pick and drop off were easy and effortlessCons: I used a car from Florida, so when I used it in the winter in Michigan, the wiper fluid was unusable because it was frozen. I think thorough consideration of environment should be consideration with all aspects of the vehicle
10.0 Excellent23 May 2018
Pros: I liked the fact that we were in and out . Great service upon pick up and when we dropped the vehicle back off .
10.0 Excellent9 Apr. 2018
Pros: Sirius radio, smooth and quiet ride. All in all, loved the ride and options in the vehicle.Cons: navigation of siriusxm radio from the steering wheel,
8.4 Excellent13 Mar. 2018
Pros: Great price. Effective little car that did what it needed to do. I appreciated the ice/snow scraper included.Cons: The windows either were or got hard to see through very quickly and the squirts didn’t make that better. I finally just poured water over it and that helped.
10.0 Excellent14 Feb. 2018
Pros: Vehicle and his size, comfort etc.Cons: Nothing
2.0 Mediocre30 Jan. 2018
perplexing penaltyPros: Everything went fine until I found that I needed the car for an additional week.Cons: Everything went just fine until I discovered that I would need the car for an additional week. I was told that I could do that, but I was astonished to find that I would be charged an additional fee for extending the rental. I don't get it. I would think Hertz would be pleased to get an additional week's rental from a customer. I will be returning the car today and starting a new rental at Enterprise, about 50 feet away, avoiding your perplexing penalty for doing business with you. Maybe this makes sense to you.
6.0 Good6 Nov. 2017
Extra costsPros: Car was available and good conditionCons: Cost me extra to pay then have my daughter as driver even though I was not driving. I am concerned I will be charged extra since office is not open Sunday. Sunday should not have been an option in that case.
7.6 Good6 Nov. 2017
Didn't get the car I paid forPros: I have a Hertz Gold membership so my husband can be added as a driver free. I forgot to use my number when I made the reservation but the staff let me add him for free. Staff is always friendly and accomodatingCons: I specified a compact but got an economy Yaris. Cramped and not so comfortable. We were in a hurry so just took what they had but should have insisted on the one I reserved.
10.0 Excellent18 Sep. 2017
Pros: The lady was very nice and we enjoyed the gas saving car
2.0 Mediocre28 Aug. 2017
Bad timing?Cons: No rental available when I arrived, no phone call to give me a heads up. Sounds like it's just a busy season? Regardless, I can't really give a rating