Book Avis car rentals in Kalamazoo

Cons: The number of vehicles available to choose from - it was two.

Pros: NOTHING, I was disturbing the clerk because he was reading a book which was much more interesting than dealing with customers! Like so many of "Customer Service Specialist" today, he was so well versed he what he couldn't do yet had no clue as to what effort he could make. He was so busy working that he didn't have time to do his job. Dealing with the young lady that came in later was an experience. How is it that we hire so many people with English as a second language that is it almost impossible to communicate in out own country.

Pros: Counter attendant was exceptionally friendly and fast.

Cons: Car was dirty and smelled like someone tried to cover up cigarette smoke with a nasty air freshener. So we had a mixture of old cigs and cheap air bomb. Also, the car had not been vacuumed or washed. For our 10-hour drive, I washed off all the windows, headlights, and tail lights.

Cons: They did not have any cars, despite multiple calls in advance to ensure that the large SUV we reserved would be available for our move. Luckily, we made a separate reservation at Hertz as a backup and they had the vehicle we needed without any problems.