Pick-up location | Marco Island |
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Car types | |
Rental locations | 2 |
Airport locations | 0 |
Mini |
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One location in Marco Island
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Reviews
10.0 Wonderful
Mar. 2021
Cons:
The pickup was confusing. Budget didn't have their own booth in the pickup lot. It tooks some time to find out it was at another companies booth. Other than that everything was great.2.0 Poor
Feb. 2021
Pros:
The vehicle was niceCons:
Budget Car Rental in Naples, FL took advantage and ripped me off. I booked a reservation at a cost of $85.05. When I picked the car up, I asked if it would be possible to change the drop off location since it was an hour and a half from where I live. I said I didn’t mind paying a little more to get a closer drop-off. He said he could change the location but the reservation was locked in and he would have to cancel and redo the reservation. I said (exact wording) “that would be fine if he could change the drop-off location”. Normally I would have caught what he did right away, but I was there in a panic because my father was in Hospice dying and I just wanted to get there to be with him. I was visibly upset and crying. He re-did the reservation, he charged me $100 more but at that point, I thought the drop-off location had been changed, (Again I should have noticed this before I left the office or car lot but I was just too upset). He apparently traded my unlimited mileage vehicle for one that charges mileage (I was traveling from Naples, FL to Crystal River, FL (260 miles). He deleted my additional collision coverage as well as put me in an entirely different vehicle which I took as a free upgrade as they do when there is no car available on the lot. The agent did not do the one thing I requested - change the drop off location. He should have known there was no other drop-off location in our area before he canceled the 1st reservation – after all that is his job, isn't it? I realized what happened when I got to Hospice, I called customer service they said we can't help you, you signed the paperwork agreeing. I explained the entire situation, that I was extremely distraught; they basically said too bad. When I got to the other end I asked the agent where I dropped the car off if there was anything he could do, he said NO. I travel a lot; I have rented cars from Hertz, Enterprise, Alamo, and National where every kind of problem has arisen over the years, domestically and internationally and they have always worked hard to accommodate me in whatever way they can. It wasn’t that Budget wasn’t able to change the drop-off location, I booked it that way by mistake, that part was 100% my fault - but it's what they did when I asked “if” they could get me a closer drop-off location. I WILL NEVER USE BUDGET AGAIN! THE AGENT DID WRONG AND IT WAS OBVIOUS - BUDGET’S CUSTOMER SERVICE JUST DIDN'T CARE, I paid $100 more and the agent did not give me the one thing I asked for. Lesson learned.4.8 Mediocre
Aug. 2020
Pros:
Staff was not friendly. Pick up was a horrible experience, drop off was too easyCons:
If they didn’t make me cry10.0 Wonderful
Jun. 2020
Pros:
drop off was fast and easy. No problems.Cons:
I did have a low tire pressure light when we started to leave Naples FL. I pumped it up and had no further problem.3.2 Poor
Dec. 2019
Pros:
NothingCons:
Do not lie to customer because when I call them told me I have a shuttler for take me to airport but is not like that I have to pay $25 dollars for take me to the airport so I am very disappointed5.6 Fair
Oct. 2019
Cons:
I reserved Fort Lauderdale to Naples. They claimed I reserved Naples to Naples. My cost went from $38.00 to $119.00. Could not find my reservation on my phone to correct them.One location in Marco Island
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4.0 Mediocre
Jan. 2021
Cons:
Incorrectly charged a late return fee and then was ghosted by customer service on twitter when I tried to raise the issue.10.0 Wonderful
Apr. 2020
Pros:
No problems from beginning of rental till I turned the car back in.Cons:
A little discount for turning the car in several days early.10.0 Wonderful
Feb. 2020
Pros:
Service & manager2.0 Poor
Feb. 2020
Pros:
The staff was incredibly rude and degrading. Even though the rental car was reserved and pre-paid, not only was the car not available, but the manager began asking me very nasty questions about my name, and implied that my driver license was not mine, and made other rude and offensive remarks. The manager wasted my time for 30 minutes, and then did not provide a vehicle. I was very shocked and disturbed by the rude and offensive attitude at HERTZ / DOLLAR. I went to ENTERPRICE RENTAL-CAR and got a car in five minutes there, and I was treated nicely at ENTERPRISE.Cons:
They need to hire a new staff and train them on customer service. The manager at this location was the crudest person working there, so I think they need a complete overhaul.10.0 Wonderful
Dec. 2019
Pros:
the guys who treated us super friendly and helped us in everything, super fast pick up, the best company and the best service THANK YOUCons:
I have rented with dollar for a long time and in this Naples branch there is nothing to improve, all the service is 5 stars, perfect congratulations good work8.8 Very good
Dec. 2019
Pros:
Very easy drop off.Cons:
Billing was a bit confusing, I should have asked questions at pick up. Everything worked out fine in the end.2 locations in Marco Island
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10.0 Wonderful
Apr. 2017
Pros:
Rav 4 worked out very well for the trip back to Massachusetts, nice driving car and super gas mileage6.4 Okay
Mar. 2017
Pros:
Price and availability on Sunday. Car was clean.Cons:
If I have a flat tire it's all on me. Really? The all inclusive insurance would have cost me almost as much as the 2 day economy rental car. How about a separate, "reasonable" policy for tires? I might consider that. What will Hertz roadside assistance cover with a breakdown? It kind of sounded like it had to be a major catastrophe but didn't go into details. Had to hunt for the car in a big lot. No assigned numbers to help locate.10.0 Wonderful
Feb. 2017
Pros:
Service was efficient and easy. Price was great!Cons:
We had no complaints. All was wonderful.One location in Marco Island
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10.0 Wonderful
Feb. 2020
Pros:
Staff friendly. Quickly provided higher class car because others were not available.10.0 Wonderful
Mar. 2017
Pros:
The facility was easy to locate and the service was efficient and very friendly. Thanks to "Erika" for her kind professional service. Drop off was very helpful too!One location in Marco Island
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2.0 Poor
Apr. 2021
Cons:
Local guys never picked up the phone10.0 Wonderful
Jul. 2019
Pros:
i liked the friendly staff helped me get the rental car right awayCons:
it would have been better if they gave me a car with good gas mileage. a V6 chevy impala is not good on gas mileage when traveling 4-5hours back and forth in a weekend10.0 Wonderful
Jan. 2019
Pros:
Drop off was great> The agent was very helpful he corrected a mistake the agent made when I picked the car up. I will use Alamo in the future because of how help David was in Chattanooga.8.0 Very good
Mar. 2023
10.0 Wonderful
Mar. 2023
10.0 Wonderful
Mar. 2023
One location in Marco Island
One location in Marco Island
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Reviews
5.2 Fair
Apr. 2016
Cons:
When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.5.2 Fair
Jan. 2016
Pros:
The car was ready on time. Check in was quick.Cons:
It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle. Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.10.0 Wonderful
Jan. 2016
Pros:
It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.10.0 Wonderful
Jan. 2016
Pros:
Very friendly staff and amazingly speedy drop off with no hassles.8.4 Very good
Nov. 2015
Pros:
Rapid turn-inOne location in Marco Island
One location in Marco Island
Most popular car type | Intermediate |
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