Cons: Airport was closed so no one was around. Key drop off wasn't very clearly marked but wasn't too difficult to find
27 Apr 2016
Cons: Well for starters there was no windshield washer fluid in the rental car and so I had to buy some . I also returned the car early but was told that the charge remained the same.
20 Jun 2016
Pros: The price of the car rental
2 Aug 2016
It was excellent
Pros: Customer servive was nice, car was comfortable and a gas saver
5 Oct 2016
Pros: Fabulous! In and out in mere minutes. No surprises.
14 Nov 2016
Pros: Great car and quick pick up and drop off
Cons: Only needed car to get from Naples FL to Fort Lauderdale airport -would be nice to have a cheaper rate for only having car a few hourS
13 Jan 2017
Easy drop off
Pros: Pulled in parked and quickly released
16 Jan 2017
Pros: Drop off most important, and this good.
17 Feb 2017
Pros: upon return at Orlando, our agent drove us to American airlines rather than having us wait for a shuttle. (he said it was not a real busy day, just to be clear.... they may not always offer that service)
7 May 2017
Pros: We rented a car to travel to Ft. Lauderdale for a week's cruise. Fast, easy pick up, super clean, easy drop off at Port Everglades with shuttle to cruise ships.
Pros: The vehicle was clean and seemed to be an upgrade.
30 Dec 2016
Pros: Everythink was very good
Cons: There was nothing to not like
18 Apr 2017
Actually, I did not rent from Hertz in Naples -- I rented in Fr. Myers
Pros: I liked how the agents "came to the rescue" once we determined the nature of a huge problem -- my ignorance of Florida Geography. You see, my eventual destination was Naples and I was told that I needed to fly into "RSW" -- that it was the closest. Well, I assumed that "RSW" was the Napes airport and rented the car from your location in Naples (assuming it was at the RSW airport). What a surprise I had when I learned at RSW (Ft. Myers) that the car was ready in Naples -- over 30 miles away!
14 Nov 2017
Unclean car? Sorry our branch does not have a car washl
Pros: Location that's it
Cons: When I went to pick up the van the vehicle was dirty I spoke to the associate and asked if the car was clean to him. He said no and there not much he can do since his branch has only a vacuum and not a wash. Before you rent at least wash and vacuum. Detailing not a must. Am I asking too much ? Upon return branch manager asked how all went. I told him about the unclean car. He did apologize , said he would take car of me on next rental. He assumed I would rent again... Tip of the day never assume and correct issue. Simple not to happen again clean your vehicles before you re rent vehicle.
24 Jan 2018
Pros: The staff was very professional and friendly
Cons: The designated car had a quarter tank of gas, which is hard to gage the amount needed to replace it upon return. Enterprise rentals always have a full tank of gas. My designated car had an issue, so I had to wait longer for a replacement car.
19 Feb 2018
Convenient, met expectstions
Pros: Location on Seagate
29 Oct 2017
Pros: My rental guy was Awesome...he got that I was in a hurry,and didn’t hold me up!! Thanks!!
4 Nov 2017
I HATE HERTZ.
Cons: I PREPAID MY ENTIRE RESERVATION AND STUPID HERTZ WOULD NOT LET ME PICK UP THE VEHICLE BECAUSE I DID NOT HAVE A CREDIT CARD TO MAKE A STUPID SECURITY DEPOSIT AT PICKUP. THEY COULD HAVE USED MY DEBIT CARD AND RAN IT AS A CREDIT CARD. I AM NEVER BOOKING WITH THEM AGAIN. I NEVER EVER HAD THIS PROBLEM WITH ENTERPRISE.
11 Nov 2016
Pros: car fantastic/
Cons: they give me car no full on gas /I bring full but they no sayd thank you /
They insisted I return the car to a different loca
Pros: Absolutely nothing
Cons: Everything. The entire experience was literally a nightmare. I had to run to three different budget offices to finally get a car. Upon return in Naples they didn't want to take the car back because they said it was an Avis car. Even though my reservation clearly showed it was budget. After much to do he finally took the car back instead of me having to take it to a different location. No apologies from anybody just run around and No apologies from anybody just rudeness.
2 Dec 2016
Pros: Cost was great compared to other compaines
23 Dec 2016
Cons: I arrived at the Budget rental location to be told that they had NO cars. I asked why I was given a reservation if I could not have a car and the guy said "I don't know. Sorry." Extremely frustrating.
27 Dec 2016
Pros: The drop off went quickly and I was given a receipt. Everything worked fine.
6 Mar 2017
Not the car I wanted
Pros: I received a 15 passenger van instead of a midsize car. Hated driving it.
9 Mar 2017
Cons: Thete wasn't a budget at Naples
16 Aug 2017
Pros: Found a car for $13 less
21 Sep 2017
Cons: This is the worst location of the worst rental car company. The customer service at this location is non existent. I should have read the other reviews and so should you.
The entire corporate culture at Budget is abysmal. They simply don't care about their customers.
Cons: It was an aweful experience. The man who was helping refused to help me because they were closing he was yelli g at other employees and told me to go somewhere else to rent my vehicle. He wasnt wearing a name tag so i dont know his name but he was not friendly he just wanted to leave but they shouldnt of let me make a reservation for 1pm of they close at that time.
8 Jun 2016
Used it for a trip to Tampa, my car is old.
Pros: Free upgrade, fast & friendly service. Easy drop off, no hassles whatsoever.
Cons: couldn't smoke in the car & the oil change light was on the whole way back.
17 Apr 2017
Pros: great price for a week, good service
21 Sep 2017
Pros: These guys get it! 5 star customer service.
7 Jan 2018
Pros: Everyone was super nice.
Cons: Good thing I had the confirmation email. They tried to tell me a different price which was double d. I had to prove that I reserved it at the price on my confirmation which is ridiculous!
15 Sep 2016
only use enterprise
Pros: they don't charge until you pick up your car. they helped me with direct billing to insurance company.
Cons: pickup was hindered by airport terminal condemned and travel to pick up car at alternate site
4 Jan 2016
Pros: Staff were friendly and willing to help. Allowed me to return my first car and get into a better car without any problems.
29 Jan 2017
Pros: Kathy provided great service and kindly upgraded my car for my birthday!
28 Jan 2018
Closed by 6pm
Pros: Inarrived before 6pm and they were already closed, but I was able to figure out how to return the car anyway.
Cons: The signage wasn’t great. You go in through what looks like a Thrifty/Budget entrance.
17 Oct 2016
19 Apr 2017
Cons: The cleanliness of the car inside the store soiled seats in the back. They were disgusting.
3 Jan 2018
Pros: In and out service. No lines to wait in.
6 Jan 2018
Pros: On very short notice we needed a one-way rental to drive from Florida north through the winter storm. We knew we needed a car with 4WD or AWD. None of the agencies I called Could guarantee one. We took a chance at Avis and the manager was so helpful. He explained our options and made it a priority to find the safest car for us. Fortunately, a 4WD had just been returned. He made a very stressful situation much easier through his communication and calm, cheerful demeanor.
19 Feb 2018
Pros: i didn;t like the car or experience with Avis, a company I had thought highly of.
Cons: The car didn't have space for 2 suitcases and a stroller as I had asked for. We had 4 people for a 15 seat car, no luggage space, it was VERY late fir the pick up, employees on pick up and drop of not great,
Pros: Very friendly staff and amazingly speedy drop off with no hassles.
11 Jan 2016
Godo rental...very quick service.
Pros: It was raining outside so I wanted to get in and out of the Thrifty office and get in my car. The person working was great and very quick processing my upgrade when we needed a larger vehicle.
25 Jan 2016
People make the difference
Pros: The car was ready on time. Check in was quick.
Cons: It was pouring with rain. The clerk was ok but didn't do anything extra. I circled back to double check where the car was parked and was given the same vague instructions. Not once did she mention that Thrifty has no signs in the lot. I was soaked by the time I hit the panic button and found my vehicle.
Returning the car, I didn't refill it. I was charged $10/gallon! That was not mentioned at check in. It doubled the price of my rental. Really unacceptable.
18 Apr 2016
Cons: When we arrived at the Thrifty counter to pick up the car we were told that they didn't have our reservation in their system and that they were sold out for the day. We need to wait over an hour for another car to arrive that we could rent on a day when time was of the essence.
3 Jan 2017
Cons: Took for ever to get the car. The car was dirty. The gas was half full I told the representative and the answer was just take it back half full. I got to Miami Airport Car Rental Terminal and they told me the gas it's not full and I got charged full tank plus penalty total of almost $ 70 on top of the $ 53 for the car. What I call a Scam!