Pros: I was late for my reservation so they assumed I wasn't coming and thus gave away my car. However, they got me a new car and upgraded me for the inconvenience so it wasn't too bad. Maybe next time just shoot the customer a phone call to make sure they're not coming.
13 Jan 2017
Good Rental experience.
Pros: Friendly helpful staff. Nice clean car.
Cons: Why do they have to type for 10 minutes to enter a rental. The system should make the process quicker.
13 May 2017
Pros: The cleanliness and comfort of the car. I didn't feel like I drove such a long journey. It was very comfortable.
14 Jun 2017
Pros: Staff was polite
They answered all my questions
Cons: the car was not very clean. It smells smoke.
25 Apr 2016
Reserved car, no car available.
Cons: Cancelled my rental at the last minute.
20 Oct 2016
Cons: I asked for an intermediate size vehicle, because parknig is so tight at my destination. When I arrived, I was told I could take a pick-up truck or a van, or I could wait for an hour to be taken to an alternate location.
15 Nov 2017
Well located, good desk person, pick-up was botched
Pros: Good worker on the desk. Threw in a break on fuel policy to compensate for the clueless driver sent to pick me up -- basically at the hotel across the street from the rental branch!
Cons: Pickup driver got lost and delayed the delivery, so I was late getting to the reunion (for which I had traveled hundreds of miles by train!)
1 Jan 2018
Pros: Counter service was super nice and apologetic the type of car I reserved was unavailable.
Cons: The car I reserved was not available. Three new Subaru's in the lot would not start so I was given a just returned Nissan Versa. The car reeked of throw up and when I stopped down the road to fill up the gas tank which was on empty - I then saw the entire drivers side of the vehicle has throw up from the drivers window all down the car - now frozen in the lovely weather. It was a long ride from Mass to New York in a puke smelling tiny car.
13 Feb 2018
Pros: Both the Worcester and Westboro MA offices did an excellent job taking care of my needs and requirements.
Cons: Would prefer if the rental cars had a full tank of gas upon pickup. Much easier to fill up properly when returning the car.
19 Sep 2016
Cons: Agent didn't apply kayak deal price. I had to call back to get refunded for the lower price.
Cons: I was charge 2 days instead of 1. The manager in the dropoff office couldn't modifie the bill. I had to waste my time calling the customer service. They finally confirmed me that they will modifie the boll, but I still do not have a written confirmation
6 Mar 2017
Pros: There where very friendly and helpful
27 Apr 2016
Pros: Desk staff; Ease of pickup and return
Cons: Car was dirty; No car manual; Disliked the car model (Ford Escape)
14 Mar 2017
Pros: Great customer service! Car was clean inside and out!
17 Jul 2017
Pros: Easy drop off procedure.
31 Aug 2017
Wrong smelly car
Cons: The car we ordered was not there. We were given a car that was smaller and smelled very badly of smoke. Called everyday to replace it and budget never had a replacement.
Cons: The car had not been washed. It also had, some time in the past, had someone smoke in it (as became apparent once the car got warmer). Using the windshield defroster made the heat stop working. Had I not had to drive to a conference before they opened, I would have returned the car and made alternative plans (from another rental place).
Attention during pickup and dropoff was desultory. At no point did anyone ask how the car was (I would have told them if they had).
I will not rent here again.
28 Mar 2017
Cons: Low to the ground
19 Apr 2017
Pros: THE OPPORTUNITY AND AN UPGRADE I WAS ABOUT TO RECEIVE.
Cons: DUE TO CARD PROBLEMS AND OTHER ISSUES I WAS UNABLE TO FULFILL THE RENTAL EXPERIENCE, THOUGH NO COMPLAINT ON SERVICE OFFERED.
21 Oct 2017
Cons: I didn't like the accident that I got into that forced me to rent a car. It was very inconvenient, as now I have no legs and cannot drive a car at all.
7 Nov 2017
Way overcharged thanks to Kayak reservation system...
Pros: Staff at chosen location was friendly & pleasant.
Cons: Prepaid for 2 day rental on Kayak, but ended up only needing it for one day. However, the charge wasn't adjusted whatsoever, meaning I paid literally twice as much as I should have. ($112 for ONE day?!) What's more, the employees I dealt with at pickup/drop-off had NO answers or ways to fix it. Due to this ridiculous error, I will not be using (nor recommending) Kayak again in the future.
14 Nov 2017
9 Jan 2018
Good price for a decent car
Pros: The car was clean and the price was very fair
Cons: We left something in the car and due to weather we could not get in touch with anybody until 36 hours later. Not necessarily Hertz fault but was nerve racking. It would have been nice if the store manager could be reached through the main number for some reassurance.
Cons: Overall experience was great. There was nothing that I disliked
18 Sep 2016
Pros: Easy process to rent a car.
22 Jan 2017
Pros: When I booked the rental I immediately received an email confirmation regarding my rental complete with a phone number to call with any questions or concerns. When I went to pick up my rental there was no confusion and everything was exactly as I had booked.
Cons: I have no complaints.
28 Feb 2017
Cons: Good experience!!!
22 Mar 2017
Pros: Costumer service very polite and helpful.
5 Dec 2017
Great people & service!
Pros: I rent cars often and it’s always a pleasure to see Ed, Dimitri, and Mike!
I know that I’m going to get a good car and not have to pay a lot of money.