2.0
I’m pretty sure this place is a bait and switch scam. The customer service rep shuttled us from the airport but when we arrived he immediately told us our reservation had been cancelled because our flight had been significantly delayed and they were completely out of cars. PR is an island and inventory is finite, so this is not an unheard of situation. However, that was the only flight arriving in Aguadilla that afternoon and we were the first and only customers on the shuttle. And if they were out of cars, the rep would have been aware before picking us up. He was very quick to recommend going to the local private rental company across the parking lot, since we had already been shuttled from the airport and there is no ride share and limited taxi service in town. Our Airbnb was half a mile away so my husband, 5 year old, and I ended up walking on the shoulder of a major roadway with all our luggage in the rain and made a car reservation at Hertz for the next day. You’re better off at literally any other major rental company in town—Hertz, Thrifty, Avis, National, Alamo, Enterprise lots are all walking distance from the arrivals terminal and have plenty of inventory.Reviewed 16 Apr. 2023
review from![kayak]()
8.0
The actual process of picking up/dropping off the car was quick and easy. The shuttle picking us up from the airport took close to 30min after calling almost 10 times. That was a big turn off. The additional fees also were unexpected and the car ended up costing over $100 than what I had reserved it for.Reviewed 1 Mar. 2023
review from![kayak]()
6.0
Just the hours. Lost 5 hours because the rental close at 5om and my flight was at 10:pm. Other than that everything was perfectReviewed 20 Oct. 2022
review from![kayak]()
6.0
I thought that customer service needs to improve. Employees should not walk around or help customer's when feeling stressed and not being able to control their emotions. Should also be a few employees there.Reviewed 17 May 2022
review from![cheapflights]()
8.0
Aguidilla staff was very good and helpfulReviewed 3 Apr. 2022
review from![kayak]()
2.0
My capital one card was rejected causing me to use my own insurance and pay an extra $60. Capital one and Visa couldn't provide an explanation. I pay $450 for this card and all it's perks, one being rental car insurance. I will notify both of my issues when I return home. Your terrible policies wasted an hour of my time and cost me $60. Thanks for nothing and I'll be sure to leave as many negative reviews as possible.Reviewed 11 Mar. 2022
review from![kayak]()
10.0
Great serviceReviewed 7 Jan. 2022
review from![kayak]()
10.0
The only thing is change is for the shuttle to either be at the airport waiting when your fight gets in or let you know that you have to call. We waited for a bit before we figured out we had to call. The shuttle did come quickly once we called though.Reviewed 7 Dec. 2021
review from![kayak]()
5.9
I like that I had a car available for me. But the tires were bad and the car was dirtyReviewed 8 Jul. 2021
review from![kayak]()
6.0
Pros:Shuttle service to and from the airport and the location of the facility was very close to the airport.Cons:They are to open at 11 pm each day. The day I went to drop off the rental I was there at 10:30 pm to ensure I could drop off and make it to the airport in time for my flight. They didn't arrive to open the building at 11. They were 15 minutes late putting me a little behind schedule to make my flight in time.Reviewed 8 Jul. 2021
review from![kayak]()
2.0
Cons:Better condition car we good TiredReviewed 1 Jul. 2021
review from![kayak]()
2.0
Pros:NothingCons:Never againReviewed 1 Jun. 2021
review from![kayak]()