4.0
I had reserved a car without of course knowing what the exact model would be, but that on the kayak website said it would be at least big enough for 3 people plus 3 suitcases. When I got there they had reserved me a car so tiny barely 3 people could fit into it, and she said it was whatever model car I reserved “or equivalent” and she was claiming this was equivalent. I had no choice but to upgrade to a bigger car which cost an additional 50% of what I was expecting to pay. I ended up paying more than I’ve ever paid for a rental car in my life, for the type of car I thought I had originally booked. This vague language on the kayak site that allows car companies to bait and switch means I will never rent a car from kayak again and risk this happening again. I felt completely ripped off, and since my reservation email says nothing about what type of car I originally reserved I have no recourse.Reviewed 15 Apr. 2023
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2.0
Charge the unreasonable damage cost. Scam companyReviewed 31 May 2022
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10.0
Pros:Kindness of stuffCons:A bit cheaper would have been betterReviewed 2 Sep. 2020
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10.0
Pros:fast process better car than paid forCons:a bit of queue at pick up parking relatively far but still walkableReviewed 13 Jun. 2019
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10.0
Upgraded for freePros:Cheap and everything as expected. We also got upgraded for free to much bigger cars than the model we paid for.Reviewed 18 Jun. 2018
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