2.0
They saw Spencer Wheat tha insurance the car is bad the car is not safeReviewed 17 Oct. 2023
review from![kayak]()
2.0
Pros:Despite our many problems (see below), the staff were relatively friendly and helpful. (For example, the manager provided us with his personal cell number when we called to express our concern that the engine light had gone on and we were afraid of breaking down on a remote road somewhere.)Cons:Our problems were many. Kayak linked us to carrentals.com which announced on their website that the rental price included the liability insurance required by the Mexican government. However, there was nothing mentioning this on the confirmation documents that we received and Economy Rentacar told us that we needed to buy our own policy @ $18 US per day. (They did lower it to about $16 per day after we complained.) They told us that the car we rented was a 2019 model but the registration said it was a 2015 and it looked and ran like it was even older. It had not been cleaned in a very long time and was filthy inside. It had dents, scratches and peeling paint on almost every square inch, really a piece of junk. We have rented cars all over the world and this was by far our worst experience. A bad mark for Kayak and car rentals.com as well, we felt ripped off from beginning to end.Reviewed 30 May 2021
review from![kayak]()
4.0
Pros:Stuff was good, thanks Marco for understanding, but when you return car 1:30 hours later, because its hard to predict traffic-jam in new city in festival day + serpentine 8 hours road before and rental ask you for additional day (but the day before in this great rental was NO cars, despite my booking was 1 month before and only 1 option from rental was - wait please 8 hours! 8 hours !!! ou, and even no appologies or of course compensation) So bad experience at all.Cons:Try to help me to answer after you read previous messageReviewed 12 Nov. 2019
review from![kayak]()
2.0
Cons:Skip this place. They didn’t have a vehicle even though it was booked weeks in advance. They wanted a previously undisclosed deposit that happened to be outrageous. I couldn’t get a refund because I purchased in advance. They said they had a pickup and drop off at the airport, and didn’t find out it was 5 miles out until arriving back at the airport. This whole process was a disaster. I went with Europcar rentals instead, they were transparent, they had an airport location, and they had vehicles available.Reviewed 2 Nov. 2019
review from![kayak]()
2.8
Cons:Economy car rental in Oaxaca is not at the airport as it says online, have to go downtown to pick up car. There were a number of things wrong with the car, speedometer did not work, one of the front lights didn't work, engine light on. There is an $18/day mandatory insurance added to price. Do not rReviewed 9 Sep. 2019
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