Convenient to the Amtrak station
Terrible booking experience
Email confirmation that room was ready came immediately; 3hrs later was still stuck in lobby because hotel didnt have any record of booking but hotels.com assured them it was there. Bad time was had by all.
Excellent Customer Service + Overall Product
Had everything we were looking for: pool, rec equipment, restaurant, internet, comfortable rooms with fridge, microwave, and safe. Even had a patio. The staff made every effort to make us feel welcome: said hello and asked if we needed anything each time we passed by. They accommodated every need expressed. The staff wore costumes on Halloween, which is nice for a traveler that can't be home that day. We'd stay there again.
For those with allergies, they use down in their bedding but will fit your bed with an alternative if you ask. Selected "Okay" on Comfort because there was an odd cloying damp smell in the hallways throughout our stay that could be overwhelming at times. They were remodeling rooms, so might have been materials associated with new carpet or paint. Some of the fixtures didn't work correctly and the dresser had baskets instead of drawers. The cable system is from the '00s with limited selection and profers conservative outlets; no PBS, no AMC, HGTV, Comedy Central or other channels common to hotels, but has HBO. The internet is open. No password or room specific login required. We were able to access at a nearby restaurant so take care when using.
Clean rooms, good location, free parking.
Windows were not sealed well, thus there were some noise from outside.
Location happened to be right for me. They charged more for delux double which was a little bigger but the hotel itself not good enough to charge more for that extra. Booking was no problem
Overall it was ok and staff were kind. The price was a little high. May be prices all high in that area. They asked me credit card for in case of room service. I dont know that $50 was actually charged and redunded back.
Great location! Easy free parking. Staff was nice. It should be half the price for what you get.
There was water leaking from the ceiling. The carpet is gross. Terrible smells. There was a man in the parking lot who appeared to be selling drugs, as evidenced by the stream of visitors he received over night. There is no fridge or microwave as advertised (none available when requested). Only one working elevator.
great staff every one was so helpful and friendly
Lobby bar. Walking distance from amtrak station
Phone battery was dead. Exhaust fan in Bathroom didn't work.
Location - close to Berkeley
1. Heater didn't work. Got cold in the night. 2. It's a ghetto run-down building, branded as a Sheraton. I fell for the name. 3. Next to busy highway and streets. Woke up several times in the middle of the night to the sounds of fire trucks and cars and trucks.
TV did not work, no hot water in sink, changed rooms and tv still didn't work, yucky smell.
Spider crawled down from the ceiling whiel working on own laptop. Ice machine did not work on the floor.
Down by the Bay. Centrally located in the high-tech city of Emeryville, the Four Points by Sheraton San Francisco Bay Bridge is convenient to both downtown San Francisco and Oakland. Also, the Napa and Sonoma Valleys are a scenic drive from our newly renovated hotel. Recreation at its Best. Splash, soak and work out all of the stresses of the day in our outdoor heated pool and whirlpool. The options continue. There are nearby activities such as golf, tennis, indoor rock climbing, batting cages, and sports fishing. No smog. No smoke. The Four Points by Sheraton San Francisco Bay Bridge is 100% non-smoking. Breathe in the fresh air and take in the surrounding views of the Golden Gate Bridge and the Berkeley Hills. Feeling empty-handed? Grab a cup of Royal Cup Coffee instead.
Based on 905 reviews
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