Book Enterprise car rentals in Charleston

Reviews for Enterprise in Charleston

Recent reviews

Traveler rating

Wonderful

0

Very good

1

Good

0

Okay

0

Fair

1

Mediocre

0

Poor

4

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car was greatstaff was very helpful

2.0

They didn’t have my carReviewed 14 Mar. 2022

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2.0

I rented a Chrysler Pacifica. I drove three hours to pick it up. Upon arrival, the previous renters had all tested positive for COVID, when they returned the vehicle the day before I was to pick it up. I never received a phone call from Enterprise letting me know it was not available. Upon arriving to the town in which I was to pick the van up, I made a call to see if it was ready. It was then the agent informed me it wasn’t available and there was nothing that would accommodate the five passengers I was to pick up. Enterprise ruined my Christmas! I was going to travel and bring back my daughter and grandchildren, whom I hadn’t seen in three years.Reviewed 12 Dec. 2021

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1.9

There were NO cars. I did not receive a vehicle.Reviewed 25 Jun. 2021

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8.0

Pros:Very friendly staff.Cons:Only wish there was an airport shuttle.Reviewed 7 Jun. 2021

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2.0

Pros:NothingCons:Enterprise customer service was awfulReviewed 25 Apr. 2021

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5.6

Pros:Staff was nice.Cons:They did not have any vehicles available at my pickup time. An hour afterwards they had a smaller than requested vehicle available. The staff did call an hour before pickup to tell me they did not have the car available at the reserved time.Reviewed 9 Jul. 2020

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10.0

Pros:Friendly staff, easy pickup and drop off.Cons:Nothing.Reviewed 15 Feb. 2020

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9.6

Pros:Courteous staff.Cons:The front sensor was broken, so an indicator light was on the whole trip. Not a big deal, but it would've been nice for everything to be working properly.Reviewed 30 Jul. 2019

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9.2

Pros:Erin, the girl working the counter was AMAZING!Cons:The price of a compact car especially since when you’re under 25 you cannot rent an SUV at a cheaper price.Reviewed 1 May 2019

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10.0

Pros:The representative was very informative. We were told our options and was given good advice. I called on two occasions and was given correct information. I will recommend them to anyone that is in need of a vehicle.Cons:NothingReviewed 23 Jul. 2018

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10.0

Pros:Very good deal for the amount of time we had the vanReviewed 9 Jun. 2018

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2.0

No car available!Cons:I never actually got a car through the Enterprise at the Charleston WV airport. I showed up at 8:30 p.m. and they told me they were out of cars and I should call back in the morning. I did that - twice, leaving messages - and never got a call back or a follow-up. Thankfully there was another Enterprise rental in the town of Charleston who had a 4wd vehicle available. I was able to rent through them, though they wouldn't match the price that I booked online. Overall a poor experience.Reviewed 29 Jan. 2018

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• Has the Enterprise rental car policy in Charleston changed because of Coronavirus (COVID-19)?

  As the situation changes with coronavirus (COVID-19) Enterprise will continually update its policies accordingly. Please contact Enterprise directly for the latest information. You can find up-to-date information on the coronavirus response of Enterprise here: Coronavirus (COVID-19) update from Enterprise

• What is the most popular rental car from Enterprise in Charleston?

  Standard (Kia Soul or similar) is the most frequently booked rental car type from Enterprise in Charleston.

• How many car rental locations does Enterprise have in Charleston?

  Enterprise has 4 rental locations in Charleston. Take a look at our Enterprise rental location map to find the best rental cars near you.

• Does Enterprise have a car rental location at the airport: Yeager airport (CRW)?

  Yes

• Does Enterprise offer shuttle or airport pick-up services from Yeager airport (CRW)?

  Yes