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2.0
I did not end up renting the car. When I arrived at Southaven Enterprise I was informed that I could not drop off on my drop off date. The store was going to be closed on my drop off day. Although I was able to use that day as a drop off date when booked the car, I was told I would be charged a late fee because they would not be open that day. I agreed, even though it wasn’t my fault they were closed on my drop off date. Then, at 4:00, I was told they didn’t know what SUVs were available at that time. I was told I would have wait an hour or longer to get my rental. I decided to leave and not use the rental.Reviewed 30 May 2023
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6.0
Car was not ready for rental, it had failing battery on the key fob, tire kept losing air throughout the trip and the GPS was inaccurate one out of four times.Reviewed 30 May 2023
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10.0
Excellent, friendly and efficient.Reviewed 30 May 2023
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2.0
They called me 4 hours before picking up the car and said they don’t have a car for me!Reviewed 29 May 2023
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10.0
Customer service was great.Reviewed 29 May 2023
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2.0
Very bad customer service when I called for drop off I was sent to two different locationsReviewed 29 May 2023
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2.0
I had Debit card and cash money but they asked only credit card and there wasn’t enough money in my card. For that I could not took car and all my plans was fouledReviewed 29 May 2023
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10.0
Very friendly serviceReviewed 28 May 2023
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10.0
Friendly and helpful staff, prompt and efficientReviewed 27 May 2023
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6.0
My experience with the employees was fine. They were nice and were able to resolve my issue, which I appreciate. However, I was very unhappy with the overall transaction. I rented a standard car on Tuesday to pick up the following day and have for 3 days, returning Friday. I received a confirmation of my rental. When I arrived to pick up the car I was told they were sold out and that I could be on a waiting list for the next day. Since I was leaving town immediately that was not a viable solution. They offered me a tiny compact car, which would have been too small for me and my traveling companions. So they offered a truck, which I accepted. I do not like to drive trucks, they do not handle as smoothly, they're not as easy to drive and park as cars and they have worse gas mileage. So while they were able to meet my immediate need it was not an ideal or pleasant experience. Also the truck smelled like smoke and weed. Enterprise should not rent out cars if they're not available - it's a very stressful and unpleasant experience that will likely impact my choice of rental car companies in the future.Reviewed 27 May 2023
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2.0
They texted me a few hours before scheduled car pickup and said they were out of carsReviewed 27 May 2023
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10.0
Everything was perfect! The gentleman that completed our transaction was very knowledgeable & very polite.Reviewed 27 May 2023
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