Customer service was great! Vehicle was a little dirty inside.Reviewed 18 Sep 2024
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10.0
Across the board best experience EVER Thank you PhilipReviewed 18 Sep 2024
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2.0
They informed me 2 minutes before my scheduled pick up, as I was entering their office, that they had not cars available. This is after previously confirming the reservation. The staff then shrugged their shoulders and continued working without even apologizing. Crazy experienceReviewed 18 Sep 2024
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2.0
I had a terrible experience with Enterprise Rent-A-Car, and I strongly advise anyone considering renting from them to think twice! On Thursday, August 22, 2024, I rented a car from their Raleigh, North Carolina branch, with plans to drop it off in New York City the next day. While booking online, I requested a car seat and was informed that if available, I might be charged at pickup. When I arrived to pick up the car, I was charged for the car seat, but they failed to provide one. Yes, I was billed for a service they did not deliver, and I had to go out of my way to buy one myself. This alone is unacceptable. After returning the car in NYC, I contacted their customer care to report this issue. I was told that the Raleigh office would call me within 24 hours to resolve the matter. Well, guess what? 24 hours came and went, and no one called. I waited 72 hours—still nothing. When I called back, I was told to wait 5 business days. After 10 business days, I called again, and I made it very clear that this would be my last attempt to resolve the issue. I even told them that if I didn’t hear back, I would assume they were simply keeping my money and that I would share my story so others wouldn’t fall victim. Well, here I am, 4 weeks later, and no one has called. Enterprise has taken my money and completely ignored my complaint. The customer service is non-existent once they have your money. If the situation were reversed and I owed them, you can bet they would’ve been calling me non-stop. But since it’s their fault, they don’t care. If you’re thinking about renting from Enterprise, save yourself the frustration. They took my money without providing the service, and then completely ghosted me when I asked for help. I will never rent from them again, and I recommend you avoid them as well!Reviewed 17 Sep 2024
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8.0
Generally positive. Waiting for an update on a potential claim.Reviewed 17 Sep 2024
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2.0
Car was not available upon arrival. No cars.Reviewed 17 Sep 2024
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6.0
There was confusion as to which car was being rented to me. Took me to one vehicle and then changed to another.Reviewed 16 Sep 2024
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2.0
Reservation was not honored, I did not receive the carReviewed 16 Sep 2024
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10.0
I would recommend the Hoosick St Troy, NY location. Customer Service was awesome for pickup and drop off.Reviewed 16 Sep 2024
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4.0
Inside of car was clean. Had to ask representative to was car it was filthy ...he honestly seemed like he didn't want to do it. That wasnt the car i was expecting it was to low to the ground hurt my back getting in and out.Reviewed 15 Sep 2024
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2.0
I got a call 30 minutes before pickup telling me that my reservation basically was no good. He received messages and 30 ppl weee in front of me. I didn’t get a car and missed work.Reviewed 15 Sep 2024
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6.0
The car was spacious for our group. The pick up was odd- rep barely made eye contact and gave us wrong directions to find the car. He also told us the gas would be marked at empty bc their refueling service was out of order somehow (unsure of details) but the receipt did not reflect this and we were charged for refueling at drop off. Called customer service for refund bc there was no one available to accept our return at drop off. Anyway, the car was fine- the human element not so smooth.Reviewed 15 Sep 2024
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