2.0
Thomas is not very nice or accommodatingReviewed 19 Oct. 2022
review from![kayak]()
10.0
The staff is friendly, professional and accommodating. I dealt with Tyler and he was great The! The car was fun to drive, clean and very comfortable. No complaints except I wish they were open on Sundays. I will definitely rent from here again. CindyReviewed 17 Oct. 2021
review from![kayak]()
10.0
Pros:Friendly and helpful. Quickly checked me in and sent me on my way.Reviewed 3 Jan. 2021
review from![kayak]()
4.0
Pros:They were able to deliver the car to my hotel and slightly reduce the online rate due to an arrangement with the hotel.Cons:I was "upgraded" to a Ford SUV. I do not like SUVs and this one was particularly poorly designed in keeping with the majority of American-made cars. More expensive on gas, a detriment to the environment, and a shoddy car (bigger is rarely better).Reviewed 9 Jul. 2019
review from![kayak]()
5.6
Pros:Clean Car. BUT NOTHING makes up for the 1 1/2 hour delay at the check out counter.Cons:One hour and 35 minutes in line !!!! When I joined the line there were approx 40 people in line. When I finally got the car, there were about still 50 in line Only three (sometimes four) counter personnel !!Reviewed 26 Mar. 2017
review from![kayak]()
10.0
Pros:they accommodated my early pickupReviewed 21 Feb. 2017
review from![kayak]()
7.6
Pros:The car was in good shape, friendly service.Cons:Car wasn't ready and I had to wait to get it cleaned. Also, I expended another 90.00 for car insurance that was pushed on me last minute and they told me it would be a 500.00 deposit to not have the insurance. I was also asked to pick out a car " I liked" in person when I already chose a price package online before pickup. I waited about 45 minutes to get out with the car, and had to wait while the car inspector measured a small scratch on the bumper when I returned though I took extreme care of the car on my 48 mile 3-day rental. The car was not examined thoroughly or by the same person when I picked the car up.Reviewed 13 Jan. 2017
review from![kayak]()
9.6
Convenient at Sedona Gen Av AirportPros:Brian made the arrangements for pickup at the Sedona general aviation airport a breeze. Everything worked as advertised even with the confusion if a road construction project at the airport with which Enterprise had to deal. Stupendous customer service and great value for money.Reviewed 23 Oct. 2016
review from![kayak]()
8.8
Large man tortured by small carPros:The Enterprise service was excellent. They also upgraded my car selection to a better equipped model giving better luggage space for two and a more powerful engine. Still trying to figure out all the switches.Cons:I did enjoy the power and fuel economy of the Ford Focus, however the small car discomfort was distracting while driving. I'm less than 6 feet tall, yet the seat headrest was annoyingly too far forward. Reclining the seat back to improve head angle caused lumbar pain. I found no lumbar adjustment. The engine power delivery was quirky too. A small movement of the gas pedal produced a quick initial acceleration followed by a jerky pause before accelerating again.Reviewed 8 Sep. 2016
review from![kayak]()