Find reviews that mention:
2.0
Pros:I was very dissatisfied with the entire transaction.Cons:The enterprise agent, Ashley, disputed everything I told her. She first told me I was suppose to pick up my car the day before, I showed her my reservation and then she stated that the information on the computer doesn't translate the same when reservations are made with a 3rd party (KAYAK). I made my reservations in January, called enterprise on 2 occasions to verify the reservations and the payment methods excepted. When I arrived for my vehicle in late June I paid the same amount for a mini van when I reserved a premium SUV because they would not except payment on a debit card which was never disclosed until the day I arrived. No amount adjustments or customer considerations, even when I told her EVERYONE I spoke to. Worst transaction EVER!Reviewed 7 Jul. 2021
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6.0
Pros:easy drop offCons:staff was in a hurry, didnt explain all the charges, or anything about the carReviewed 3 Jan. 2021
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10.0
Pros:Everything was greatReviewed 3 Dec. 2020
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8.4
Pros:All was good. Too bad I could not get a drop off at nearby location due to COVID-19Cons:Had to put air in one tire. Not a big dealReviewed 24 Nov. 2020
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10.0
Pros:The staff is great, well informed , always a positive experience!Cons:I think they were pretty good.Reviewed 21 Jul. 2020
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4.0
Pros:Pleasant customer service.Cons:Didn’t have car I wanted or thought I was getting.Reviewed 5 Jun. 2020
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10.0
Cons:Actually having a car ready at the designated pick up time and having the kind of car that was agreed onReviewed 29 Jul. 2019
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10.0
Cons:Completely satisfiedReviewed 21 Aug. 2018
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8.4
Pros:Quick service upon pickup, quick walk around, great explanation of the process, decent price, clean on the insideCons:Upon return, I was asked about a smudge that was there before I drove the SUV. I was held for about 20 minutes during deliberation about whether or not the smudge was there. I wasn't charged because I didn't do it, of course.Reviewed 27 Dec. 2017
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9.2
Enterprise RentalPros:Great service, very friendly staff, and quick check out and return.Reviewed 20 Jun. 2017
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10.0
Pros:Convenient and fastReviewed 21 Apr. 2017
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8.8
Will use againPros:Free upgrade, excellent price, fast service, no hard sell on insurance.Cons:The car did have a smell I did not care for, it was the result of using something to cover up previous smoking incident or something. The car wasn't as clean as I expected. The windows were fairly dirty. Parking at the rental site is very limited and hard to navigate when busy.Reviewed 15 Jan. 2017
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