Not quite ADA compliant
Jenn at the front desk was VERY friendly and accommodating. She even called once I was in my room to make sure that everything was in order.
I arrived with my service dog and was told by the manager that I was required to stay in one of the pet rooms, which had hardwood floors instead of carpet. I kindly explained that I was afraid my golden retriever would have trouble with traction getting on and off the bed (because of his fuzzy paws) and didn’t want him to hurt himself. I was told that because of potential dog allergies other guests may have and law suits that could occur, that we were not allowed in a non pet room. I again tried to explain that he’s not considered a pet but is a service animal and therefore does not have the same restrictions as someone traveling with a pet. The receptionist was great and called to confirm with the manager, whom said a pet room was my only option. Jenn was very kind and offered blankets for the floor (which helped tremendously), to alleviate my concerns but I would advise that the management of this facility become more well versed on the ADA rules.
door hit me in the b***
Clean affordable free breakfast all things I like!
Walked in the office the woman at the desk looked annoyed from the start. I asked for a late checkout. Right off she said no. I explained that I have two young children and a 7 mo pregnant gf. She said no it to much a hassle for maid service to skip the room and come back. Asked to ask them she said she would call the room in 5. Of course no. I don't think she even asked!!!
Whether you are going west to California or south to Las Vegas there is not a better place to stay than the Best Western Fernley Inn. Conveniently located at the crossroads of Nevada, 30 miles east of Reno on Interstate 80 and Alt. 95. Hills and mountains that produce breathtaking sunsets and sunrises surround our small valley town. The Best Western Fernley Inn is fully landscaped with wildflowers and shady trees that help you relax. Of course, there are 24-hour casinos for those who enjoy the Nevada nightlife. We offer all this with friendly service and convenience. Enjoy a wonderful full breakfast in the morning with Carbon's golden malted waffles that all the guests enjoy. Modern decorations, public laundry, meeting facilities, refrigerators, microwaves are available upon request. Come join us!
Based on 271 reviews
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