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One location in Fiumicino
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Reviews
10.0 Wonderful
Oct. 2023
10.0 Wonderful
Sep. 2022
6.0 Okay
Aug. 2022
10.0 Wonderful
Jun. 2022
2.0 Poor
Jun. 2022
10.0 Wonderful
Aug. 2020
Pros:
All staff were excellent. Car had no problems.3 locations in Fiumicino
2 locations in Fiumicino
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Reviews
9.6 Wonderful
Jul. 2019
Pros:
We liked the car and the turn in process.Cons:
The line to pick up our car in Rome was very long4.0 Mediocre
Oct. 2018
Cons:
Very difficult to find the drop off even with Navigation. Employee was not very attentive or helpful.4.8 Mediocre
Oct. 2017
Pros:
Upgraded car performed flawlessly and was very comfortable.Cons:
Dollar uses Hertz/Thrifty as agents but nowhere is this mentioned. Nowhere did it say at Rome train station the location to do the paper work was different than where there cars are located so went to the wrong location. Asked about if the car was returned a little after the origination time (as we had to walk back to the parking garage delaying the pick up of the car) if this would be and issue and was told that as long as I was close it would be ok. Found out at the garage that I was not given all the paper work so at the pick up garage they generated new paper work. Picked up the car. The car was not clean. Rushed check out process Large dent in passenger side door and significant scratches elsewhere. Was told by the garage staff they were aware of all the damage. Thankfully took pictures and paid for the supplemental insurance (very pricey). Drove the car without incident. The return to Florence was more near chaos. Arrived a half hour after the origination time due trouble getting diesel and was immediately asked about getting in an accident due to the dent in the door and also noted the scratches. Also he noted I was a 1/2 hour late returning the car. I stated that the body damage was there already there when we got the car but the somewhat surly check in person stated the paper work had no mention of the car having any damage what so ever. His attitude slowly changed when he realized the substitute paper work given to me at the garage was essentially blank with nor even the starting milage filled in. We worked out a guesstimate for the starting milage and likely since I had the supplemebtal full coverage and time dated pictures of the damage he said nothing more about body damage. Also nothing further about late arrival. After having significant stressr and feeling like this was all going terrible wrong he said everything was fine and he closed the rental. In the end I am not sure I would use Dollar again too much chaos!2.0 Poor
Apr. 2017
Pros:
We never got the car because there was no way to get to that part of town. There was a marathon that day and we had to spend an extra 55 euro to go to the airport and get another rental even though this one was prepaid2 locations in Fiumicino
11 locations in Fiumicino
Locations in Fiumicino
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Reviews
10.0 Wonderful
Dec. 2021
2.0 Poor
May 2019
Pros:
nothingCons:
they told us they didnt have cars even though the reservation was confirmed2.8 Poor
Apr. 2019
Pros:
The process of finding where to go was pretty straight forward. In a big city they did well with directing you to the right direction.Cons:
I received my rental car and drove it within minutes of driving out the parking lot was pulled over for missing my front license plate. I went back to hertz and they claimed I had lost it and would just have to deal with it for the rest of the week. The customer service was horrific. DO NOT USE!2.0 Poor
Oct. 2018
Cons:
I rented the car for less than 24 hours, picked it up at Firenze, dropped it off at Rome. It was advertised that the price would be 49 euros. That is what I paid when I picked it up. The lady that provided the rental agreement at the counter asked me if I wanted to fill up the gas before dropping it off in Rome or if they can do it for me for a ridiculous amount of money, like 3 times the amount it costs to fill up the gas.I said I would fill it up. She laughed and said OK. I didn't understand what that meant but didn't think much of it. She knew the are in Rome because she explained to me how hard it was to get there, to find the little garage door in between the skinny streets of Rome. When I was ready to drop it off, It took me around 2 hours to find the ONLY gas pump in the whole area and it was broken. THEN, I understand why that lady laughed at my thought of attempting to find a gas station around the area. WHY DIDN'T SHE SAY SOMETHING AND JUST LAUGHED? It was just after midnight, around 12:25 and I had to drop the car off at midnight. There was nobody at the drop off location ( so nobody waiting for the car). At the end my bill was for 134 euros! SO like $180 for less than a day! And today, 4 months later, they attempted to charge my credit card again for an extra $35, for no reason. Stay away from Hertz! You have been warned. oh! And customer service ignored my request to go over charges. They didn't even send me an updated bill until I requested it. Never again Hertz.2.0 Poor
Sep. 2018
Pros:
They were fine and efficient.3.2 Poor
Jul. 2018
Pros:
Scenary frome rome to La SpeziaCons:
Rome personel was terribleOne location in Fiumicino