Guest Reviews
Overall Rating
7.4
Good
Based on 3,894 reviews
Cleanliness
8.2
Comfort
7.8
Pick-up/Drop-off
7.6
Value for money
7.4
Pros
"Friendly & efficient customer service."
(in 713 reviews)
"Friendly staff and great rates."
(in 2139 reviews)
"Great car and great people"
(in 6921 reviews)
Cons
"Customer service was great ."
(in 713 reviews)
"Showed up, no cars available."
(in 361 reviews)
"Drop off location was horrible."
(in 1439 reviews)
Recent Reviews
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Find reviews that mention:
customer service
pick up the car
credit card
car was clean
pick up and drop
car available
drop the car
airport location
great car
picked up the car
car was great
great service
location was closed
rented a car
friendly staff
great experience
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6.8
Pros: Quick process
Cons: Actually having the car I booked online
review from
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10.0
Pros: Very convenient.
review from
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6.8
Nice care. Terrible services
Pros: The convineince of the rental place being right by the baggage claim and the ease of dropping off the rental.
Cons: The customer service was horrible, and I got a better deal by going on kayak.com right in front of the counter and booking a car through them. Then, I was told the insurance I purchased through kayak “didn’t work”. No other explanation. Then I was charged 200 dollars extra that I was told I would get back after I returned the car. I have never seen this, and why is a credit check needed to rent a car?
review from
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2.0
You didnt tell us
Cons: You never told us that we had to have a Credit Card to rent the car, we don't have credit cards now we lost all that money for nothing we could not use the car, thanks for nothing kayak
review from
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3.6
Pros: last car was nice . everything worked.
Cons: The first car had problems had to take it back to another hertz dealer. The second car had a problem with the heat that manage to fix it self. Then there was the price. because I have the flu and it was 15hrs. late I was charged 119.00 extra. And another thing the charge was alot because it was picked up in one state and dropped off in another. I had a car rented from Almo and cancelled it to drive my own car but after hitting a deer we had to rent this car. NEVER AGAIN. I WILL ALWAYS USE ALMO
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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3.2
Cons: Arrived at 8:30am - the time of my reservation and there was no one in sight. Place was suppose to be open at 8:00 am. Had to call their phone number to get someone out of the back area. No full sized cars like I reserved. Only compact or an intermediate. However imtermediate car still needed cleaned the guy working there said I could wait 20-25 mins for him to clean it or take the compact. It was obvious that he did not want to clean the car. I didn't have 25 mins to wait and was forced to take the compact. Horrible customer service.
review from
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10.0
Pros: Clean car. Friendly service. Easy check out and back in
Cons: A bit of a wait to get the car
review from
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4.4
Not transparent whatsoever
Cons: The guy at the counter looked like he had better things to do other than help me. Uninterested in explaining anything. Get ready to be hit with hidden fees
review from
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10.0
Hertz rental car from Akron Canton airport
Pros: Quick service and great car!
review from
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2.0
Pros: Nothing
Cons: Everything
review from
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10.0
Pros: Was absolutely awesome thank you for providing such a wonderful vehicle
review from
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10.0
Pros: Very convenient.
review from
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10.0
Pros: Everything
Cons: Nothing
review from
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10.0
Pros: Clean car. Friendly service. Easy check out and back in
Cons: A bit of a wait to get the car
review from
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10.0
Hertz rental car from Akron Canton airport
Pros: Quick service and great car!
review from
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10.0
Pros: Was absolutely awesome thank you for providing such a wonderful vehicle
review from
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6.8
Pros: Quick process
Cons: Actually having the car I booked online
review from
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6.8
Nice care. Terrible services
Pros: The convineince of the rental place being right by the baggage claim and the ease of dropping off the rental.
Cons: The customer service was horrible, and I got a better deal by going on kayak.com right in front of the counter and booking a car through them. Then, I was told the insurance I purchased through kayak “didn’t work”. No other explanation. Then I was charged 200 dollars extra that I was told I would get back after I returned the car. I have never seen this, and why is a credit check needed to rent a car?
review from
-
2.0
You didnt tell us
Cons: You never told us that we had to have a Credit Card to rent the car, we don't have credit cards now we lost all that money for nothing we could not use the car, thanks for nothing kayak
review from
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3.6
Pros: last car was nice . everything worked.
Cons: The first car had problems had to take it back to another hertz dealer. The second car had a problem with the heat that manage to fix it self. Then there was the price. because I have the flu and it was 15hrs. late I was charged 119.00 extra. And another thing the charge was alot because it was picked up in one state and dropped off in another. I had a car rented from Almo and cancelled it to drive my own car but after hitting a deer we had to rent this car. NEVER AGAIN. I WILL ALWAYS USE ALMO
review from
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3.2
Cons: Arrived at 8:30am - the time of my reservation and there was no one in sight. Place was suppose to be open at 8:00 am. Had to call their phone number to get someone out of the back area. No full sized cars like I reserved. Only compact or an intermediate. However imtermediate car still needed cleaned the guy working there said I could wait 20-25 mins for him to clean it or take the compact. It was obvious that he did not want to clean the car. I didn't have 25 mins to wait and was forced to take the compact. Horrible customer service.
review from
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4.4
Not transparent whatsoever
Cons: The guy at the counter looked like he had better things to do other than help me. Uninterested in explaining anything. Get ready to be hit with hidden fees
review from
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2.0
Pros: Nothing
Cons: Everything
review from
Where can I find Hertz car rentals in Akron?
5400 Lauby Road, Hertz car rentals
Address
5400 Lauby RoadPhone
+1 330 896 1331Top Tips For Renting a Car from Hertz in Akron
- Economy rental cars from Hertz in Akron are around 43% cheaper than other car types, on average
FAQs About Renting a Car From Hertz in Akron
What is the most popular rental car from Hertz in Akron?
Compact (Nissan Versa or similar) is the most frequently booked rental car type from Hertz in Akron.
How many car rental locations does Hertz have in Akron?
Hertz has 2 rental locations in Akron. Take a look at our Hertz rental location map to find the best rental cars near you.
Does Hertz have a car rental location at the airport: Hopkins Intl Airport (CLE)?
Yes
Does Hertz offer shuttle or airport pick-up services from Hopkins Intl Airport (CLE)?
Yes