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6.0
The car was NOT clean. The attendant told me it had just been dropped off and did I want the dirty seat wiped down...yes, please 🙄 A few minutes after leaving the pickup, the deodorizer wore off and the car smelled like an old shoe. I drove with the windows down when I could it smelled so bad.Reviewed 12 Nov. 2022
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10.0
The employee I dealt with at Hertz on Brittain Rd was great, she knew exactly what she was doing and did her job in a great way.Reviewed 30 Jul. 2022
review from![kayak]()
10.0
Gail at hertz was very friendly, helpful, and kind. I was traveling for a funeral and she made the whole process so smooth and easy.Reviewed 23 Apr. 2022
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6.0
We had a van with 50K miles on it and the brakes were really bad- grinding and shaking the steering wheel. We contacted Hertz and all they said was "we will check it". Not I am sorry about that, what can we do to make it better. Putting a car on the road with bad brakes is irresponsible- especially with a rental, you are putting someone else's life in danger.Reviewed 13 Apr. 2022
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2.0
Pick up was for the wrong location.Reviewed 18 Jan. 2022
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4.0
Drop-off and pickup in Parkersburg, WV and Canton, OH were both quick and easy; neither Chicago (O'Hare and West Loop) experience was positive: slow and unfriendly at O'Hare, and unexpectedly closed office with confusing drop-off at West Loop.Reviewed 1 Jan. 2022
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2.0
They allowed the booking though the car wasn't available. Don't rent cars you don't have.Reviewed 1 Dec. 2021
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10.0
My experience was what you hope your experience is when renting a car. -Clear instruction and expectations -A clean and maintained automobile -A simple process of pick up and drop off.Reviewed 22 Oct. 2021
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10.0
The cleanliness of the vehicle the customer service of the rental agent was professional and friendlyReviewed 18 Oct. 2021
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10.0
Would have liked a larger car but this Ford mini drove surprisingly well and got outstanding gas mileage - about 40 mpg.Reviewed 9 Sep. 2021
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10.0
Staff at this pickup location were great. I liked that when I picked up the car the checking agent came out and looked over the car with me for any damage and took photos so I did not need to do it. We looked it over together. Checkin and check out was fast and staff very nice. Only negative. This location closes at noon on Saturday and closed on Sunday. I was returning car on Saturday and had to be before noon. I also had wanted to extend for a few more days,but was not allowed to do it with this contract.Reviewed 29 Aug. 2021
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10.0
Pros:Yes.everything was perfect...my first time renting went perfectly!Cons:Nothing...they were great!Reviewed 28 Jun. 2021
review from![cheapflights]()