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2.0
They did not have any car for me to pick up!Reviewed 24 Mar. 2023
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6.0
My complaint is not with Hertz but with Kayak. I specifically asked for a rental car pickup at Sea-Tac airport and Kayak gave me a rental that had to be picked up in Bellevue. I would not use Kayak again to rent a car or recommend that anyone else use them because of this deceptive tactic.Reviewed 3 Nov. 2022
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10.0
surprisingly smooth pick up drop off.Reviewed 11 Jun. 2022
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8.0
Everything went very smoothly, thanks Hertz!Reviewed 6 Jun. 2022
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4.0
Left the lot and immediately the low air signal came on for tire pressure, and got a flat tire!Reviewed 30 May 2022
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10.0
The office staff were all very professional and easy to deal with. When we returned the car my wife and I were having trouble finding a way to get from the Hertz office to SeaTac airport. It was dark outside by that time. There was a staff member whose name escapes me was very supportive and helped us solve the issue and we finally got going. She was a young white lady with blonde like hair that airing some tires at the time. Many thanks to her from us. Epifanio Elizondo.Reviewed 25 Feb. 2022
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8.0
Brandon was awesome and a big help. However, the location offers some difficulties: out of the way part of town; cramped lot without specific directions posted on how to perform off-hours drop-offs; an inconspicuous, hard-to-find drop-off box; no real waiting area; and TERRIBLE business neighbors (Bel-Red Storage) who are rude, who are unwilling to offer help or ask questions, who are unaccommodating to Hertz customers' need for momentary parking space for unloading, and who have the keys to the bathroom. Being there for a drop off while Hertz was closed, I needed to ask an employee at the neighboring business where to find the drop box. I was given vague directions with a very snarky, hostile attitude (not exaggerating) and was told to move the car. Unfortunately for Hertz, the poor practices of your neighbor effects and discolors your own capacity to offer a comfortable and welcoming business environment. I will continue to recommend Hertz, but never will I recommend that location, despite the kindness and good work of Brandon.Reviewed 29 Nov. 2021
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2.0
Office was too busy to take phone calls long wait to pickup vehicleReviewed 17 Nov. 2021
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6.0
Car was dirty, the windshield wiper were worn out/ had to buy new ones. The rear window was opaque and was unable to see through. Would not rent from them again.Reviewed 10 Nov. 2021
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3.9
Pickup was pretty great, the rep at the Bellevue WA location was wonderful and helpful. During our stay in WA, someone broke into our vehicle, shattering the rear window. Took an hour on the phone to get ahold of roadside assistance, only to be told to drive it to the airport with the broken window, where I was charged more to exchange the car. The rep there at the airport was overworked, they didn't have enough staff.Reviewed 19 Sep. 2021
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1.9
Already cancel the booking and you guys still bill me WTFReviewed 8 Sep. 2021
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1.9
Horrible. Partly though Kayak was a big part of the problem. Will not use this site again to book travel. That said Hertz could have tried to help us out and be more accommodating and did zero. Both companies get a huge F - in my book.Reviewed 20 Jul. 2021
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