Only two agents when we arrived and there was a long line, otherwise great.Reviewed 8 Sep 2024
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6.0
Picked up the first rental car on my lunch break and while on the way I noticed a massive vibration under acceleration at highway speeds. I had to make another trip back to the rental location and fill that car up with gas so I could pick up another one. The second one was nicer and the lady that helped me was amazing. While the second vehicle was nicer the roof leaked on me every day that it rained (4 out of 5 days). My left shoulder was constantly getting wet as a result. I was not happy about that and no one offered to do anything about it when I dropped it off so overall it was just ok almost a thumbs down.Reviewed 8 Sep 2024
review from
2.0
everything was amazing and flowed smoothly at first, i payed one upfront fee through kayak which was a good price. when i came to pick up the car, the clerk said i need to pay an extra "3rd party liability" insurance (even though i had cc insurance), that came out to an extra 14$ a day, plus tax. but the cherry on top is that hertz took an extra 17% from what i paid to kayak because they didnt want to pay the taxes off the top. im sure this is all in the contract but it is pretty messed up to now be paying more than double what i originally rented the car for. DO NOT RENT A CAR IN ISRAEL THROUGH KAYAK.Reviewed 7 Sep 2024
review from
2.0
I never rented the vehicle. Hertz would not allow me to rent the vehicle due to me not having a credit card. I would like my refund back ASAPReviewed 7 Sep 2024
review from
2.0
We booked a small car, Opel Corsa or similar and they had a Corsa in the lot and two Lacia Yipsilon but they gave us a crossover vehicle called DR which was very large and extremely slow which made going up and down hulls practically dangerous as the car barely made it. For paying so much and not getting anything close to what we ordered felt lile we got a bait and switch from the company. Upon return of the vehicle the office was closed so there was no one to explain this to. Ended up being charged over $200 for less than 24 hours for a vehicle that nearly got us into an accident due to its poor functionality.Reviewed 7 Sep 2024
review from
10.0
Pickup was and drop off were easy and quick. ThanksReviewed 6 Sep 2024
review from
10.0
The pick up documentation bit faster..took a whileReviewed 6 Sep 2024
review from
2.0
Due to traffic jams, I was late to return the car for 20 minutes, but I was credited with the next two $200 even moreReviewed 5 Sep 2024
review from
2.0
Hertz advertises they must have state compliant car seats at all locations in their Child Seat Policy, stating: “Hertz offers a range of child safety seats that are suitable for babies and children at ALL of our rental car locations ... Hertz voluntarily complies with any state law which requires a child seat for a rental.” and “You may choose from the infant, child, or booster seats depending on the age and size of your child. Our seats are newer, safe, clean and disinfected.” Due to this, we did not check car seats for our one year old or four year old. When we arrived, I told the employee we needed car seats for our children. I was informed by the employee that he didn’t think they had car seats that would work for our children. He called his coworker and requested he ensure “there weren’t any spiderwebs or spiders” on the car seats they had stored and to bring them all down for us to look at. We were shown 2 infant car seats, a backless booster and a dismantled booster missing a base. One of the infant car seats did not have an anchor strap and had a manufacture date of 2014 (4 years past expiration), and the other didn’t have an absorber. Due to the lack of options, we took the backless booster for our 4 year old, who is only 35 pounds and 36 inches tall, and the expired infant car seat. I told the employee the website advertises all locations have state compliant car seats and they should look into getting non expired and complete car seats for all ages, because it was unsafe for our children to be in these seats. The employee told me the manager would be on duty when we returned the rental and to bring up our concerns with him. He was very nice and understanding, but we were still charged a fee for the infant car seat even though it was expired and missing an anchor strap. This is not my biggest complaint as it’s just monetary and my biggest concern is safety, but I do believe it’s worth mentioning. When we left, we immediately bought a car seat for our four year old and used the seat belt strap in the car on the infant car seat to maintain safety as the base couldn’t be properly anchored to the seat. When we returned the car on 9/3, my husband spoke to the manager, Freddie Roberts, and expressed our concerns. My husband also requested we be reimbursed for purchasing the car seat (we retained the receipt and left the car seat it in the car so they would have the car seat), and Mr. Roberts said he would not reimburse us for the seat and “you chose to take the seats”. He did waive the car seat rental fee, but his only comment on our concerns for the safety of our children and others who may attempt to rent car seats from the branch was “that’s all I had at the time”. We ended up retrieving the car seat we purchased and checking it so it could be sent back home with us following the conversation with the manager. This isn’t a monetary complaint as my concern isn’t reimbursement, but one to bring to light false advertising and a massive safety concern for the wellbeing of children. Our concerns were dismissed by the branch, and the corporate office is impossible to get ahold of via phone. I spoke with a representative for the company who told me they would forward the claim to corporate but would not provide me with a phone number to speak to a corporate representative and instead provided an email. I explained that I don’t have concerns about our bill but instead have concerns about the policy and safety violations and dismissiveness of staff. We also contacted the Nebraska Department of Transportation and filed a report following this interaction.Reviewed 5 Sep 2024
review from
4.0
Car was clean, but the lady working there was just mad and rude. It wasn't busy, I was the only one there, but they were still just rude to any question I had at pickup.Reviewed 5 Sep 2024
review from
2.0
I booked a car a month in advance. Then on the day of pickup they tell me they are overbooked and don’t have a car for us. Both customer service line and people at the counter were very unhelpful and uncaring about the situation they created for us. We wasted an Uber ride from the airport to the pickup site and then had to go back to the airport to get a car from another company. Will never use Hertz again.Reviewed 5 Sep 2024
review from
10.0
ExcellentReviewed 5 Sep 2024
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FAQs about renting a car from Hertz at Red Deer Airport
Does Hertz offer shuttle or airport pick-up services from Red Deer Airport (YQF)?
No (According to our data)
Everything you need to know for your Hertz car rental at Red Deer Airport