When booking I stated there will be 4 of us sharing the room but upon arrival they charged us more and insisted it was the fault of who ever we booked it through.
Clean rooms and great location, nice staff and daily offerings of activities.
in need of a slight remodel for the rooms.
Expected better view from upgraded room
Excellent location, facilities and value. Great service.
Ok - but just okay
- proximity to beach - known hotel chain
- based on the positive reviews and high price, I thought this would be better; - first time to Honolulu - I thought the location would be better; - move on - there's lots of better choices
All of it
Staff was not very friendly
Closeness to the beach
When we arrived to our room, the city view was a view of the parking garage, actual a parked car was about 3 feet from our window. It was NOT a city view which I booked. When we called the front desk, we were advised they were completely booked and had no rooms available elsewhere. (We looked online and it did indicate there were rooms available for the night in a better location.) We were told we would be upgraded to a partial ocean view, but not until the next night. Also, there is an additional $30 charge per night for staying at that location, we were not advised of that until we were checking in. We also had to pay an additional $47 per day for valet parking which we also were not advised of until we checked in. The rooms are run down and carpets are old. In the high traffic areas the carpet had creases in spots, enough to cause us to trip. We had a negative encounter with one of your valets, we lost the valet ticket that was on the key, when we returned, they made a big deal of it, told us that we should have kept it on the key ring. Not good customer service especially after charging $47 per day!!!. This is a Marriott Resort and we booked it because of the name and our expectations were not even remotely met... Marriott should evaluate this location, both the desperate need of renovation and some of the customer service. If it's not going to be renovated soon, then charging appropriate hotel/motel rates and advertise appropriately.
Nice location and only steps to beach!! Lots of activities and shops.
Bathroom was not properly cleaned on arrival. :(
I liked that it was in the center of all the action and right by the beach
Location, Bar and restaurants, hotel layout.
Parking and resort fee add over $60/day.
Right on the beach
Terrific location, terrific service
The location is acceptable and very close to the beach. Depending on where your room is located you might be impacted by the pool activity and noise.
I didn't like the fact that you get a room rate online, but when you arrive there are extra fees (Resort Fee $30.00 a day, and if you valet park a vehicle, it is $37.00 a day). The fees are not necessarily hidden, they are just not posted on the daily rate schedule. You find out when you are checking in. I have stayed in Honolulu many times and these fees are normal for most of the hotels. Hence, it would be better to show all of the rates and fees that are associated with your stay, so that you can make an intelligent choice in your selection of a hotel,
Discover a true resort hotel with unrivaled service, luxurious amenities and sweeping views of the Pacific Ocean at Waikiki Beach Marriott Resort & Spa. Located next to Diamond Head Crater, our beach resort boasts 5.2 oceanfront acres with swaying palm trees and unique shops. Enjoy the open spaces and modern seating of our newly renovated Nanea Lobby. Explore an array of Honolulu-area attractions near our resort, including Pearl Harbor and Waikiki Aquarium. Play in the surf or relax with a poolside drink at the Moana Terrace. Take in soothing ocean breezes from the private lanai of your hotel room or suite, complete with island-style décor and plush bedding. Pamper yourself at our resort’s day spa, which features rejuvenating treatments and Aveda products. Our hotel offers a selection of award-wining restaurants, serving everything from locally inspired dishes to dry-aged steaks and classic Italian fare. Elevate your experience and let the Waikiki Beach Marriott Resort & Spa sweep you off your feet.
Based on 5,195 reviews
Value for money
Policies vary by room type and provider.