ibis Hyères Plage Thalassa

The place was very clean and relaxing - we loved the walk to the beach and the general environment.

This is the first negative review I have ever given. Thus I take this seriously - the deal of our stay involved breakfast and dinner. We were delighted! As Australians our French language is not great but we do our best and tried with some success to engage. On the first night apparently what we ordered (lamb stew) whilst on the menu was not available. This was explained to us but we didn't understand (we thought it was about the wine not being included) and subsequently ordered it and we were charged extra on top of the deal. OK - we can live with that. On the second night, as the menu for the deal was rather sophisticated, we asked whether the children could swap for burgers on the main menu. The price of burgers was lower than than the meal deal and we checked clearly with the waitress (even using google translate ' prenez le burger au lieu de notre menu') who confirmed this was fine. When we checked out we were charged extra for the burgers despite this discussion. So basically our meal deal was double charged both nights. When we explained this to reception it was very clear they didn't care, didn't want to know and not interested in the issue. I said that we understood one time being charged extra but twice was really unfortunate and I found this really a pity as it made our holiday end on a sour note. I advised I would be writing a complaint and I would advise people not to stay. With such an attitude it is genuinely a pity as I will be clear to people that if you want service, respect for your concerns and a sense of responsiveness this is NOT the hotel for you!