Brand new car and made easy to shuttle to and from the airport and a great off site price
not at all friendly. would never rent
I liked the entire process i happened to be the only one in the agency as I picked up my car to rent and it was a expedited process with a 3 page to sign and I was out the door, Brian the agent was professional and although I didn't know about the toll roads in Florida no longer accepting cash payments and was offering ez pass for 15.00 a day I declined that d/t avoiding the toll. They issued my deposit back to me very soon after I returned the vehicle.
I would not recommend Easirent. It took a long time for the company to pick me up at the airport. They didn’t include a contact phone number on my confirmation email. I did some research and found their phone number but when I called no one would answer the phone. I reserved a SUV but when I arrived at the rental office they said they didn’t have any clean SUVs. The SUV they assigned to me was filthy, had someone’s personal items in it, and had body damage. I refused to take the SUV so they gave me a sedan without refunding the additional money I paid for an SUV. The sedan they gave me had all sorts of dents and scratches which they didn’t document until I made I made an issue out of it. To top things off the sedan was low on windshield washer fluid, had only 8% oil life remaining, and it only had 1/8 of a tank of gas at pickup.
When I reserved the vehicle, it was advertised on, lived in miles. When I arrived at the location, I was told that Florida residence, which I am do not qualify for unlimited miles and that if I wanted unlimited miles, I would have to pay a fee of 30 extra dollars per day. I paid the fee, but was unhappy. My vehicle was then presented to me. The first thing I noticed was a large crack on the front windshield. I then opened the driver side door to do an interior inspection and could smell the odor of marijuana inside the vehicle. I informed the agent due to the crack in the windshield and the odor of marijuana. I would not accept this vehicle. I could not accept a vehicle that was already damaged. Also, I did not feel comfortable driving a vehicle that had a large crack on the front windshield. I was informed by the agent that no other vehicles were available for me. I instructed the agent I wanted to cancel my order then I would go to another rental car agency. The agent informed me that I could not cancel the order since it was within the two hour arrival window and cancellations had to be made prior to two hours prior to pick up. I argued the fact that I wasn’t canceling the order. I simply would not accept this vehicle and since they did not have any other vehicles was not interested in doing business with this agency and wanted a refund. They refused to cancel my order and said it would be put in the system as a no-show. I asked for the phone number for the manager. They stated that his number cannot be given out. I then left very unhappy and stated just to keep the money. I don’t even want to do business with this company anymore. As of sending this email, I’m still fighting with them to get a refund of my initial rental car fee, and the additional money that I had paid via my credit card for the unlimited mileage which I was tricked into. You can’t advertise a vehicle as unlimited mileage and then when someone shows up, tell them oh since you’re a resident of this state you do not get unlimited mileage for you. You have to pay additional money for unlimited miles. They advised me that unlimited miles was not available for Florida residence. I still have not been refunded any of my money as of sending this email. The extra money for the unlimited miles is a bait and switch tactic not good business.
The woman who handled my reservation was not able to speak English clearly at all. I had to ask her to repeat herself multiple times. The address she gave me for the Enterprise store was completely unclear and thus incorrect. When I did find the store, the woman had not made my reservation. Fortunately, the gentleman working that day tried hard to make it work. The economy car was not available but he found a recently returned car for me which did the job but it had not been serviced from its last use. The store representative did all he could and was very professional. The woman at the call center gives Enterprise a terrible rating. Enterprise is hurting itself with this call center regardless of how cheap it costs the company.
