All reviews
Building 4 is the place to be!! The others not so much!!
Make sure your reviving the actually have your booking!! After having booked 6 months in advance they did not have our bookings and it took 4 hours at the reception to fix their issues
The entire resort is great. Great view, excellent food, good customer service.
First floor rooms are labeled as second floor rooms
Overall, I thought the hotel was nice. The location was right in the middle of the area we wanted to be and on the water, and the drinks and food the couple times we ate at the hotel seemed to be right where we expected.
Obviously, price could always be better on drinks, but when you are on vacation... it is what you assume.
Black rock beach is pretty nice, with good snorkeling. Rooms are good-sized.
Rooms not as clean as we would like. Bed only so-so. Pool was overcrowded. Restaurants overpriced. "Resort fee" and daily charges even for self-parking.
Staff was exceptionally helpful, even trying to assist with a rental car issue. We had a "garden view" which still had some partial views from the balcony, but only had one chair and not a lot of room for more. Location was great as there were several off premises dining options.
The hotel no longer has a beach, so getting a chair on the beach was not an option. Snorkeling at black rock was fair, as the fish life was not abundant and it was crowded. Drinks were inconsistent, with great descriptions but no balance.
Great amenities. Black rock cliff jumping and snorkeling right off the hotel beach. Easy access to Lahaina.
Big family hotel
Brilliant location, nice views, good cultural activities.
Disinterested staff, confusing parking, excessive resort fee, underwhelming club lounge, poor elite recognition.
Proximity to beach
1st floor family suite - room was not aired well. Had the smell of a closed up space that hadn't gotten opened for a while. Beds not comfortable. Other amenities were good - e.g. bathroom supplied
Location beautiful.
$35 daily resort fee. Room was very dated needed refurbishment. Old carpet slow drains.
