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Kigali Serena Hotel
5 stars

Kigali Serena Hotel

7469 KN 3 Avenue, (Boulevard De La Revolution) Kigali, Rwanda, Kigali 250, Rwanda
Kigali, Rwanda
See location+250 252 597 100
From
C$ 177
Cheapest

rate per night

8.4
Great
based on 240 reviews
240 reviews
Room type
Provider
Nightly total
Deluxe room
C$ 177
Standard Room
C$ 195
Superior Room
C$ 226

Photos of Kigali Serena Hotel

About Kigali Serena Hotel

  • Hotel Room
    You’ll have a private room with all the hotel’s amenities
  • Freebies
    This stay includes Wi-Fi, Breakfast, and Parking for free

Kigali Serena Hotel is situated in Kigali and offers newly renovated rooms and complimentary Wi-Fi. It also features a Jacuzzi, an outdoor pool and a sauna.

There are a range of facilities on offer to guests of Serena Hotel Kigali, such as a ballroom, an express check-in and check-out feature and valet parking. A fitness center can be readily accessed by guests wishing to keep up their exercise regimes while away.

Rooms at the hotel are equipped with refrigerators, mini bars and cable/satellite channels. Each comes with free tea and coffee making facilities as well as a private bathroom.

Kigali Serena Hotel provides a convenient café where guests can have a bite to eat before discovering the local area. Guests looking to relax with a drink can do so in the on-site bar. The hotel's restaurant is open for breakfast, lunch and dinner.

For guests wishing to dine out during their stay at Serena Hotel Kigali, there are a variety of restaurants located close by. Kigali International Airport is within a 20-minute drive and the hotel offers a shuttle service.

Latest deals for Kigali Serena Hotel

Mon 22/7
Tue 23/7
Standard Room
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Superior Room
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Executive room
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Deluxe room
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*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.

Amenities at Kigali Serena Hotel

  • Outdoor pool
  • Spa and wellness centre
  • Fitness centre
  • Restaurant
  • Bar/Lounge
  • Room service
  • Free Wi-Fi
  • Tea/coffee maker
  • Coffee machine
  • Coffee shop

Dining

  • Electric kettle
  • Packed lunches
  • Special diet menus (on request)
  • Restaurant
  • Bar/Lounge
  • Food can be delivered to guest accommodation
  • Coffee shop
  • Minibar
  • Snack bar
  • Breakfast in the room
  • Tea/coffee maker
  • Kettle
  • Refrigerator
  • Coffee machine

Services and conveniences

  • Business centre
  • Car rental
  • Wake-up service
  • Concierge service
  • Currency exchange on-site
  • Meeting/Banquet facilities
  • Room service
  • Express check-out
  • Private check-in/check-out
  • 24hr front desk
  • Safety deposit box

Basics

  • Wi-Fi available in all areas
  • Internet
  • Fire extinguisher
  • Free toiletries
  • Smoke alarms
  • Heating
  • Air-conditioned
  • Free Wi-Fi
  • Towels
  • Adapter
  • Trash cans

General

  • Hardwood or parquet floors
  • Pool view
  • Storage available
  • Seating area
  • Slippers
  • Soundproof rooms
  • Telephone
  • Carpeted
  • City view

Laundry

  • Laundry facilities
  • Ironing service
  • Laundry service
  • Pants press
  • Iron and ironing board
  • Tumble dryer
  • Drying rack for clothing

Pool and spa

  • Hot tub
  • Outdoor pool
  • Private pool
  • Spa and wellness centre
  • Massage
  • Sauna

Bathroom

  • Hairdryer
  • Bathrobe
  • Private bathroom
  • Shower
  • Bathtub
  • Toilet

Family friendly

  • Babysitting or child care
  • Cribs available
  • Child pool
  • Kids meals
  • Kid-friendly buffet
  • Complimentary breakfast

Accessibility and suitability

  • No smoking
  • Designated smoking area
  • Disabled Access
  • Elevator
  • Allergy-free room

Parking and transportation

  • Airport shuttle (surcharge)
  • Free parking
  • Private parking
  • Valet parking

Media and entertainment

  • Flat-screen TV
  • Cable or satellite TV
  • Shared lounge/TV area
  • TV

Outdoor

  • Garden
  • Terrace/Patio
  • Grill
  • Balcony

Things to do

  • Gift shop
  • Golf
  • Evening entertainment
  • Beauty salon

Bedroom

  • Clothes rack
  • Wardrobe or closet

Workspace

  • Fax/photocopying
  • Desk

Health and safety

  • Daily housekeeping
  • Safe

Fitness

  • Aerobics
  • Fitness centre

Reviews of Kigali Serena Hotel

8.4
Very good240 verified reviews
0.8Families
2.8Couples
5.6Solo
0.8Friends

Show reviews that mention

Filters

8.8Very good
Thomas W., Feb. 2017

Pros. Large well furnished rooms. Get poolside. Excellent service. Sometimes too attentive. Well equipped gym, spa, and business center. Superb breakfast. Good and varied menu for other meals.

Cons. Staff sometimes too attentive and rather strict and Curt about rule of no coffee service in lobby. No city maps available.

8.5Very good
John, Oct. 2015

Pros. The hotel is comfortable and in a good location

Cons. The cost is high for the value. Some of the staff is better than others in terms of service

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

What are the highlights of the hotel's amenities?

The hotel offers a range of amenities, including a Jacuzzi, outdoor pool, sauna, and a convenient café for guests to enjoy. Additionally, there is a fitness center available for guests to maintain their exercise routines.

What can guests expect from the hotel's dining options?

Guests can enjoy a delicious breakfast, lunch, and dinner at the hotel's restaurant, as well as a bar for relaxing with drinks. The hotel also offers a variety of dining options located close by for those who wish to explore the local area.

How is the cleanliness of the hotel's rooms and facilities?

The hotel provides clean and spacious rooms, with amenities such as refrigerators, mini bars, and private bathrooms. Additionally, the hotel follows enhanced cleaning protocols and disinfection of high-touch surfaces to ensure a safe and comfortable stay for guests.

What are the best times to visit the hotel?

The hotel is a wonderful choice for a visit during the high season in January, offering newly renovated rooms, complimentary Wi-Fi, and a convenient location in the diplomatic district. Guests can also enjoy the beautiful pool and spa facilities, making it an ideal destination for a relaxing stay.

How is the quality of customer service at the hotel?

The hotel is known for its great staff and friendly service, offering a wonderful and enjoyable experience for guests. The staff is dedicated to making the stay as comfortable and memorable as possible, ensuring that guests have a pleasant and relaxing time during their visit.

The questions and answers provided in this section are generated by an artificial intelligence model based on a summarization of user hotel reviews and hotel information.See more

They offer insights and recommendations from previous guests and hotel information to help future visitors enhance their stay at the hotel.

Book a Room with a View

Several guests mentioned that the views from the rooms were spectacular. Opting for a room with a balcony facing the pool or garden comes highly recommended.

Consider Low Season Travel

If you prefer fewer crowds, consider visiting in February, which is considered the low season, as mentioned by the hotel's seasonality information.

Explore Nearby Attractions

The hotel is conveniently located near several attractions, including the Kigali Genocide Memorial Centre, Old Parliament, and Stade Amahoro, making it a great base for sightseeing.

Request Room Maintenance

Some guests reported issues with room amenities such as broken locks and non-functional timers. It's advisable to promptly report any maintenance issues to ensure a comfortable stay.

Check for Special Dining Events

Guests enjoyed the Mongolian barbecue on Fridays, suggesting that it's worth inquiring about special dining events during your stay.

Be Mindful of Room Selection

While some guests praised the spacious and modern rooms, others reported issues with non-functional air conditioning and balcony privacy. Consider requesting specific room features based on your preferences.

Utilize the Hotel's Services

Take advantage of the hotel's spa, pool, and gym facilities, which were highlighted as enjoyable by several guests.

Be Aware of Potential Noise

Some guests mentioned that the hotel can be noisy, especially during events such as weddings. If you prefer a quieter environment, it's advisable to inquire about potential events during your stay.

Double-Check Room Reservations

A few guests experienced discrepancies between their booked rooms and the actual availability. It's recommended to double-check room reservations directly with the hotel to avoid any inconvenience upon arrival.

Consider Alternative Dining Options

While the hotel's restaurant received mixed feedback, guests suggested exploring nearby restaurants for dining options.

Location

7469 KN 3 Avenue, (Boulevard De La Revolution) Kigali, Rwanda, Kigali 250

What's nearby

  • Kigali Genocide Memorial Centre2.8 km
  • Old Parliament4.1 km
  • Stade Amahoro5.7 km
  • Akagera National Park67.3 km

Policies

Check-in/Check-out

Check in anytime after 2:00 PM, check out anytime before 12:00 PM

Cancellation/prepayment

Cancellation/prepayment policies vary by room type and provider.

Essential information about Kigali Serena Hotel

Low season

October

High season

March

Average price (weeknight)

C$ 329
Cheapest month to stay with an average 40% drop in price.
Most expensive month to stay with an average 34% rise in price.
Average Sun. - Thu. price over the last 2 weeks.

When to book a room at Kigali Serena Hotel

Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price

Top tips for your stay at Kigali Serena Hotel

  • If you’re after a cheap room at Kigali Serena Hotel, then you should consider staying during the low season. The cheapest deals can generally be found in October and September.
  • The cheapest price a room at Kigali Serena Hotel was booked for on KAYAK in the last 2 weeks was C$ 348, while the most expensive was C$ 348.
  • How long should you stay at Kigali Serena Hotel? KAYAK users usually book their rooms here for 1 day.

FAQs when booking at Kigali Serena Hotel

  • Where is Kigali Serena Hotel located?

    Kigali Serena Hotel is located at 7469 KN 3 Avenue, (Boulevard De La Revolution) Kigali, Rwanda, 3.3 km from the centre of Kigali. Kigali Genocide Memorial Centre is the closest landmark to Kigali Serena Hotel.

  • When is check-in time and check-out time at Kigali Serena Hotel?

    Check-in time is 2:00 PM and check-out time is 12:00 PM at Kigali Serena Hotel.

  • Does Kigali Serena Hotel offer free Wi-Fi?

    Yes, Kigali Serena Hotel offers free Wi-Fi.

  • Does Kigali Serena Hotel offer free parking?

    Yes, Kigali Serena Hotel offers free parking.

  • How far is Kigali Serena Hotel from the airport?

    Kigali Serena Hotel is 8.1 km from Kigali Intl. Kigali Serena Hotel is 96.8 km from Goma.

  • Does Kigali Serena Hotel have a pool?

    Yes, Kigali Serena Hotel has a pool on-site.

  • How does KAYAK find such great Kigali Serena Hotel hotel deals?

    KAYAK scours the web for all room deals available at Kigali Serena Hotel in Kigali and lets you compare them to find the best rate for your stay. Many different travel sites will offer discounts or deals at different times for rooms at Kigali Serena Hotel and KAYAK will provide you with prices from a huge range of travel sites. That means that you can always find a great deal for Kigali Serena Hotel.

Nearby hotels and places to stay

4-star hotel
1% cheaperFour Points by Sheraton Kigali8.5 Excellent (413 reviews)0.36 kmOutdoor pool, Fitness centre, RestaurantC$ 230+
3-star hotel
68% cheaperGlory Guest House0.42 kmBar/Lounge, Free Wi-Fi, Free toiletriesC$ 74+
5-star hotel
Kigali Marriott Hotel8.6 Excellent (579 reviews)0.45 kmOutdoor pool, Spa and wellness centre, Fitness centreC$ 313+
2-star hotel
70% cheaperEminence Hotel0.62 kmBar/Lounge, Free Wi-Fi, Flat-screen TVC$ 70+
3-star hotel
76% cheaperZebra Boutique Hotel1.1 kmPrivate beach, Bar/Lounge, Room serviceC$ 56+
3-star hotel
74% cheaperBethany Investment Kiyovu1.05 kmWi-FiC$ 60+
2-star hotel
70% cheaperEminence Hotel0.62 kmBar/Lounge, Free Wi-Fi, Flat-screen TVC$ 70+
3-star hotel
70% cheaperHotel Karisimbi7.6 Good (18 reviews)1.08 kmAdults only, Outdoor pool, RestaurantC$ 70+
3-star hotel
68% cheaperHotel Isimbi9.3 Excellent (3 reviews)0.86 kmBar/Lounge, Free Wi-Fi, Flat-screen TVC$ 74+
5-star hotel
Kigali Marriott Hotel8.6 Excellent (579 reviews)0.45 kmOutdoor pool, Spa and wellness centre, Fitness centreC$ 313+
3-star hotel
65% cheaperInside Afrika Boutique Hotel8.5 Excellent (160 reviews)1.21 kmOutdoor pool, Indoor pool, Room serviceC$ 82+
4-star hotel
1% cheaperFour Points by Sheraton Kigali8.5 Excellent (413 reviews)0.36 kmOutdoor pool, Fitness centre, RestaurantC$ 230+

Good to know

Value for money

8.1

Distance to downtown

3.3 km

Nearest Airport

Kigali Intl

Distance to airport

8.1 km