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3 locations in Liberia
Filters
Reviews
2.0 Poor
Sep. 2023
10.0 Wonderful
May 2021
Pros:
Pick up and drop off were very easy. Everyone was so nice. We also experienced a problem after we headed south. The Jaco Alamo office was very quick to fix the problem and get us back on the road. Gracias!!Cons:
Well, the Alamo complete insurance package is crazy expensive2.0 Poor
Jan. 2021
Pros:
Great staff. Easy process. Clean car.Cons:
Hidden fees and required insurance resulted in a 3x increase to quoted rate from website. Instead of $246.93, total cost was $735.13. Kayak is a joke. This is the ultimate rip-off as there was no way to accurately compare REAL cost of the rental. Further, the front end of this car was in terrible shape. At the first bump encountered, the left front end slammed loudly - which was an indicator of a car that was unsafe to drive. Very disappointed is an understatement.9.6 Wonderful
Feb. 2018
Pros:
The staff are so kind and helpful. We have only had great experiences with Alamo and this was no different. Easy pickup and drop off.Cons:
The vehicle was on the older side and had an after market radio which didn't work all that well. Not a big deal though7.6 Good
Dec. 2017
Pros:
Swapped out a car with mechanical problem very quickly.Cons:
The insurance rates6.0 Okay
Aug. 2017
Pros:
Relatively cheap Staff was helpful Upgraded for minimum ($5 a day) chargeCons:
I wasn't told I needed 3rd party car insurance in Costa Rica (not just collision insurance; apparently it's the law) until I was at the Alamo office trying to pick up my car. This was a complete surprise and about doubled the cost of my rental car. Also, the Alamo office next to San Juan International Airpirt was VERY difficult to find. We spent about an hour driving around and talked to 3 different professionals (and got 3 different locations).One location in Liberia
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Reviews
2.0 Poor
Mar. 2024
10.0 Wonderful
Feb. 2024
10.0 Wonderful
Feb. 2024
10.0 Wonderful
Feb. 2024
4.0 Mediocre
Feb. 2024
2.0 Poor
Jan. 2024
One location in Liberia
Filters
Reviews
2.0 Poor
Mar. 2017
Pros:
They helped call around to find another rental agency that had a car for us around the same price point. It didn't work though because their age policy was different.Cons:
There was no car. We went to pick it up and they hadn't received our request and didn't even have the caright we reserved.3 locations in Liberia
Filters
Reviews
10.0 Wonderful
Mar. 2024
2.0 Poor
Feb. 2024
10.0 Wonderful
Feb. 2024
10.0 Wonderful
Jan. 2024
5.2 Fair
Sep. 2017
Pros:
Reps at both checkout and checkin were goodCons:
Car was very old, beaten up and underpowered. REALLY wasn't clear on insurance and it ended up costing A LOT more than expected. I'm not sure why I bought 3rd party insurance, it didn't really save me anything.4.8 Mediocre
Feb. 2017
Cons:
Car cost 3.5 times my confirmed rate. They tried to charge me 5.5 and I said that's enough. Most of money extra was insurance and additional add ons such as license charge. Never had this experience before. Very low class!4 locations in Liberia
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Reviews
4.0 Mediocre
Apr. 2021
Pros:
Pick up was a nightmare. We were completely lied to about the price online. When we just so happen to have printed out the pricing we were given online they did give us a discount but still at about double the price we agreed to.Cons:
You need to vet your providers prior to displaying prices. The price you listed vs the price we had to pay was vastly different.4.4 Mediocre
Mar. 2017
Pros:
Pick was OK, good services...a little unstructured but wanted to make sure I knew everythingCons:
Drop off, paid for full coverage had 2 flats and tried to make me admit to an accident/mark on the car. All I wanted was an apology for all the bald tires and the wanted me to fill out paperwork. I paid for full-all coverage and I should not have had as many issues as I did for that much money9.2 Wonderful
Feb. 2017
Pros:
The vehicle was exactly what was advertised. It was a Diahatsu Bego, automatic, all wheel drive, with no bells or whistles. Despite the worst roads I had ever driven on (Monteverde), the vehicle ran like a champ. I was very nervous about check in and check out. We took video of the SUV at checkout. The return was very smooth. They had many vehicles to check in so I'm glad we arrived early.Cons:
We used our credit card for collision and paid bought the mandatory liability through National. They insisted it was $24/day (required), when I was told over the phone $12/day. Only when I told him this did he show the options for the two. Ultimately we did go with the 0 deductible $24/day over the 80/20 liability.8.0 Very good
Jan. 2017
Cons:
National wouldn't honor the insurance I was encouraged to purchase when I reserved the car online. Total waste of $70!! After loading the car we found out the air conditioner didn't work, had to go though whole check out process again for another car.2.0 Poor
Oct. 2016
Pros:
They gave me my money backCons:
They show a picture of a Toyota RAV4 as the model on offer, which is very powerful, but changed their fleet to weakling Suzuki's without advertising it.One location in Liberia
Filters
Reviews
2.0 Poor
Apr. 2024
10.0 Wonderful
Feb. 2024
2.0 Poor
Jan. 2024
10.0 Wonderful
Jun. 2022
2.0 Poor
Jan. 2022
2.0 Poor
Sep. 2017
Cons:
Poor communication about the whole process, the insurance. Did not feel like they were looking out for my best interests after I was involved in an accident which was completely the other persons fault.