They didn’t turn up when the flight was delayed by one hour and left me stranded at the airport
Bait and switch. Horrible customer service. 1st the reserved car is not available… NOTHING comparable. Price is nothing even close to quoted price. (Of course there may be some slight differences) but this was off by HUNDREDS OF DOLLARS. We were so upset we said ok we will rent for one day to just get to hotel and drive to another rental place tomorrow. He says “one day price is same as 6 day price!!!!” Vehicle he tried to offer smelled so bad of cigarettes and mowed lawn. It looked like it was used as a gardener's vehicle for quite some time. He did not even try to offer a comparable vehicle!!! Our luggage would not fit in what he offered. Luckily we walked NEXT DOOR TO Amigo car rental and had outstanding service!
The car was a total wreck. 4 different and really used up tires. One of them had a slow leak that we had to take care every 100km. We had to remove and put back the 2 front mud guards because they were flopping. Final note, water was getting inside the car every big rain. During the rain season in costa rica.... Never again.
The car was OK (Toyota RAV4), but had over 110k kilometers and was 6 years old. The annoying part is that they keep giving half-empty tanks on pick-up. That way they never have to refuel their cars, as people always return more gas than what they pick up (practically impossible to return the same amount). In case you return less, you get charged for gas. I rented a few times from them, as well as our friends once, and the same thing happened every single time. One time the tank was 1/8 full, so we practically had to drive directly to a gas station. The company regularly has the lowest rates, but their fleet has by far the oldest cars, compared to other rental companies around the airport.
This is not a real business. They lie about the amount you have to pay in Costa Rica taxes. They take one hour to pick us up from the airport. Cars and installation is a rundown. Horrible experience.
The pick up was not good - very hard to find van, took 30-40 minutes just to get picked up (while many other car rental agency vans came and went). Car itself was not good - over 175k miles, ancient features, no audio, could barely make it up large hills, could not accelerate at all (which is a problem on Costa Rica roads). The best part was the drop off process - that was very quick and easy.
