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10.0
Great experience with Payless Car Rental. Pickup at the Liberia airport was easy via the shuttle. The staff was very friendly and helpful. Pricing was straightforward. Overall, it was a great experience!Reviewed 3 Apr. 2022
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2.0
They have worn out dangerous vehicles. I had a very serious incident on a mountain road due a steering component failure that was a direct result of poor maintenance. In addition, the passenger seat was not secured properly to the floor. The dealer would not give me the car unless I bought exorbitantly priced insurance from him, in spite of me showing him proof that I was covered through my credit card. I consider their behaviour to be criminal and I would never rent from this company again.Reviewed 17 Mar. 2022
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10.0
Wish I knew about the mandatory insurance policy in Costa Rica. That was my only surprise.Reviewed 5 Mar. 2022
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2.0
I'm just getting back from my trip to Costa Rica. I was there for two weeks. As you can see we paid about 1.1k for the car for two weeks. When we got there we were told actually the insurence we had was only for our car, we did not have insurence for someone hitting us. From then, the car prices were 1.5k with a 3k hold to 2k with a 300 dollar hold. The car was so old it asked my to connect my iPod. Theres no reason anyone should ever trust the price on here or rent through Payless Car Rental ever.Reviewed 15 Feb. 2022
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2.0
The rental was not available upon arrival. Got a hold of rental agency at airport and they claimed that they never received the reservation.Reviewed 16 Jan. 2022
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2.0
Bait and switch; old car in poor shape and would not rent unless I took their expensive insurance despite having Allianz insurance. They said take it or leave it. The parting shot was “maybe you should rent directly from Payless not through internet providers.” Beware.Reviewed 1 Jan. 2022
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10.0
Although the extra insurance requirement was a surprise (tripled our total!), the staff was wonderfulReviewed 15 Dec. 2021
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10.0
The staff at Payless were very professional, kind and considerate. Very typical Costa Rican!!!! Great truck, great service - will definitely be back.Reviewed 14 Dec. 2021
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1.9
The price reported on the app was different than the final charges. In Costa Rica you must have insurance coverage that almost doubled the cost of the rental. You can’t use your credit card for this coverage, so we ended up paying more for our rental than if we had just booked with a local company, but didn’t have a chance to accurately compare rates because we weren’t aware that we were going to have to pay the additional amount. On top of that our A/C would cut out when it was very hot (when you need it most).Reviewed 16 Oct. 2021
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3.9
The charges were too high and the vehicle was not a good valueReviewed 9 Oct. 2021
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1.9
Dangerous place. Do not goReviewed 26 Sep. 2021
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1.9
I was quoted 88 then when I arrived they tried to tack on their own daily insurance of 30 dollars a day plus 3000 depositReviewed 17 Aug. 2021
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