6.0
Check-in line was very slow. Once I got to an agent to get my car, they tried to sell me every insurance coverage under the sun. I had already purchased the collision liability, but that didn't stop them from trying to sell it to me. Second, the Toyota Rush I got was extremely basic. It only had a lock and unlock on the remote, no button to release the back hatch. The back hatch button on the outside of the car worked sporadically. Like they say, if the deal seems too good to be true, it probably is.Reviewed 12 Apr 2026
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6.0
The total charges from the beginning to end were confusing.Reviewed 6 Mar 2026
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4.0
Pickup was a nightmare! It took us literally two hours to stand in line and get our car. They took their time and pushed and insisted we buy more insurance saying we weren’t covered by our own insurance plus the one we purchased through Kayak! It’s not that the lines were that long, it was the slowness of the process and the fact that when we got there five Budget people were assisting customers then 4, 3, 2, and finally only one. It was painful and such a waste of our time. Fortunately the young woman when we returned the car was so kind we almost weren’t going to write this, but we weren’t alone to suffer the pickup process, so here it is. We hope the company reads this and makes appropriate changes. 😊Reviewed 4 Mar 2026
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2.0
I had pre-purchased insurance with the car rental because of reviews I heard online. They claimed I hadn't so I was required to buy it again. Overall the car was fine, just disappointed in being scammed.Reviewed 22 Feb 2026
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8.0
Fairly easy pick up and drop off. Car was ok - car navigation and music screen did not work and made drive a bit difficult.Reviewed 21 Feb 2026
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2.0
Extras were charged $3000 american deposit was required and they tried to say I damaged the car but I had a before and after videoReviewed 16 Jan 2026
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2.0
Rent at the airport was not actually at the airport. 1.5 hour wait on the line to rent the car in a hot room. Water available, but no cups for water, even when asked for. Forced sale for extra insurance. When returning the car, old dents and scratches were claimed new. Thankfully I had a video of all details when rented the car. People in Costa Rica are very nice in general. That is why I believe bad elements to be systematic for car rental business.Reviewed 26 Mar 2025
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2.0
The people in the office are arrogant very poor customer serviceReviewed 28 Feb 2025
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4.0
Waited over an hour and a half for car pickup even tho there were 6 resos ahead of us. Agents tried very hard to upsell all the insurance they could, creating an even longer pick up experience. Car was great, price was decent so that was good but waiting so long as we did, it was not a great way to start the tripReviewed 23 Feb 2025
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10.0
Check in took a while but drop off was a breeze. Went really smooth and they dropped me back to my hotel immediately. Very smooth operation.Reviewed 21 Feb 2025
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