Guest reviews
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Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.9 "Near to public transport , according to 99%." 9.2 "92%liked the proximity to shopping ." 10.0 "100%enjoyed the restaurants & bars nearby ." 9.8 "98% thought it waseasy to get to the train station ." 8.4 "Easily accessible by car , said 84%." 9.4 "City centre within easy reach , said 94%." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 9.2 "92% thought theservice was very professional ." 7.6 "76% said thereception staff was great ." 8.8 "88% said theconcierge service was amazing ." 7.7 "77% werehappy with the room service ." 9.4 "94% said therecreation staff was great ." -
8.0 "Food is delicious."8.8 "88%
loved the menu selection ." 8.4 "Yummy desserts , said 84%." -
7.3 "Good amenities."8.9 "89%
enjoyed the lobby entrance ." 9.4 "94% found thegrounds to be nice ." 10.0 "100%loved the outdoor sports facilities ." 8.6 "86%loved the terrace ." 7.0 "70% thought thesmoking area was great ." -
6.8 "Breakfast is mediocre."
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6.7 "Pool is mediocre."
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5.7 "Rooms are ok."5.2 "Only 52% said
rooms were big enough ." 6.2 "Only 62% saidrooms were clean enough ." -
5.1 "Average value."
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4.3 "Internet is poor."3.4 "66% said the
wifi quality was bad ."
Overall Rating
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9.6 "Terrific location."9.8 "
Near to public transport , according to 98%." 9.9 "99%liked the proximity to sightseeing ." 9.2 "92%liked the proximity to shopping ." 9.8 "98% thought it waseasy to get to the train station ." 10.0 "100%enjoyed the restaurants & bars nearby ." 8.6 "Easily accessible by car , said 86%." -
9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 9.1 "91% thought theservice was very professional ." 7.6 "76% said thereception staff was great ." 8.9 "89% said theconcierge service was amazing ." 7.3 "73% werehappy with the room service ." 7.1 "Management was excellent , said 71%." -
6.8 "Pool is mediocre."
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6.1 "Breakfast is mediocre."
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5.5 "Rooms are ok."5.3 "Only 53% said
rooms were big enough ." 6.5 "Only 65% saidrooms were clean enough ." -
4.5 "Internet is poor."3.7 "63% said the
wifi quality was bad ." -
4.2 "Value below average."2.9 "71% said the
breakfast was too expensive ." 1.5 "85% saidbeverages were too expensive ."
Overall Rating
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9.6 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.9 "Near to public transport , according to 99%." 8.6 "Easily accessible by car , said 86%." 9.8 "98% thought it waseasy to get to the train station ." -
8.9 "Great service."9.7 "97% found the
staff to be very friendly ." 9.2 "92% thought theservice was very professional ." 7.7 "77% said thereception staff was great ." 8.8 "88% said theconcierge service was amazing ." -
6.7 "Breakfast is mediocre."
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6.3 "Rooms are ok."6.1 "Only 61% said
rooms were clean enough ." -
4.2 "Internet is poor."3.3 "67% said the
wifi quality was bad ."
Overall Rating
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9.7 "Terrific location."
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9.1 "World class service."9.6 "96% found the
staff to be very friendly ." 7.7 "77% said thereception staff was great ." -
6.1 "Average comfort."5.4 "For only 54%, the
noise level was all right ." 5.0 "Only 50% saidrooms were big enough ." -
5.7 "Rooms are ok."5.0 "Only 50% said
rooms were big enough ." 6.8 "Only 68% saidrooms were clean enough ." -
5.3 "Average value."
Overall Rating
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9.7 "Terrific location."9.9 "99%
liked the proximity to sightseeing ." 9.9 "Near to public transport , according to 99%." 8.9 "89%liked the proximity to shopping ." -
9.0 "World class service."9.6 "96% found the
staff to be very friendly ." 9.3 "93% thought theservice was very professional ." 9.0 "90% said theconcierge service was amazing ." 7.5 "75% werehappy with the room service ." -
6.7 "Breakfast is mediocre."
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6.3 "Sufficient wellness & sports facilities."
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5.7 "Vibe was decent."
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5.1 "Average value."
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5.1 "Rooms are ok."6.0 "Only 60% said
rooms were clean enough ." -
4.3 "Internet is poor."3.4 "66% said the
wifi quality was bad ."
Recent reviews
- All reviews
- Positive
- Neutral
- Negative
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9.7review from
The food was delicious! Breakfast consisted of Indian food and your traditional English breakfast. I am a vegan so I was very happy with the Indian food choices. The wait staff at the Hampton Bar was top notch. We never had to wait for anything. All of the staff were friendly and helpful. There was a lot of construction happening across the street when we visited, but that is no fault of the hotel. Our room was not facing the street, so it was not a disruption.
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9.1review from
The beds were comfortable and the breakfast was sumptuous The rooms were bit small
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10.0review from
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
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6.0review from
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
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6.2review from
Wonderful location. Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
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9.4review from
Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace. First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
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9.6review from
Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
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9.3review from
Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
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6.0review from
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
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6.3review from
Hotel staff was very friendly , checking in and out was very easy
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8.0review from
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
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7.3review from
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
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7.0review from
Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
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4.4review from
They ask me to pay for internet acces, but the problem was solved.
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4.8review from
Central location, impressive lobby, excellent choice of breakfast items Room was small in size and the bathroom was impossible to navigate if there was more than one of you or if bigger than a size 18! It mcant have measured more than 1.5m x 1.5m and was only really handy if you needed to use the toilet and sink at the same time. The room 681 was miles away from the lifts and instead you had to cross the courtyard whenever you wanted to leave the hotel or go to reception - not ideal when it's raining.
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5.6review from
Nice and quiet, relaxed atmosphere Room very warn dispite air conditioning
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6.8review from
Sasha the bartender was great as were all the other staff that we met. Everyone was extremely friendly and made our stay very enjoyable.
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6.8review from
Friendly, helpful staff. Pleasantly surprised by size of room
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9.7review from
The food was delicious! Breakfast consisted of Indian food and your traditional English breakfast. I am a vegan so I was very happy with the Indian food choices. The wait staff at the Hampton Bar was top notch. We never had to wait for anything. All of the staff were friendly and helpful. There was a lot of construction happening across the street when we visited, but that is no fault of the hotel. Our room was not facing the street, so it was not a disruption.
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9.1review from
The beds were comfortable and the breakfast was sumptuous The rooms were bit small
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10.0review from
This hotel offers a welcome change from the big American chain hotels. Although it is part of an Indian chain, it has managed to preserve an old world charm. The Christmas tree in the lobby along with all the comfy couches and the Elle lovely courtyard made it feel very cozy and comfortable. The bathrooms could be a bit bigger but this seems to be a common problem with London hotels in general.
-
9.4review from
Very attentive and friendly staff. Great restaurants and Spa inside the hotel. Spacious and well equiped rooms. Great location close to Victoria station (ideal when you fly into Gatwick), in walking disctance from the tube, Westminster, St. James' park and Buckingham palace. First room we were given (#352) had a lot of noise from the subway passing underneath, despite the fact that we had explicitly asked for a quiet room! From the second night on we got a very quiet room.
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9.6review from
Enjoyed our store and appreciated the beautiful court yard in the hotel as well as the complimentary breakfast. Having stayed at multiple hotels in London, this one was the best value
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9.3review from
Location location location staff was well I tune with my needs (where to go what to do) and they were very attentive to making my stay comfortable
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8.0review from
we'll be back- fantaastic position- best London hotel we have stayed in. being asked to pay for internet access
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7.3review from
Our room had a balcony overlooking the impressive courtyard and was well equipped and prepared. Check in and out was effortless and staff were friendly and well informed.
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7.0review from
Hotel was serene and quite,received an upgrade to junior suite which was extremely spacious and comfortable. No hotel shuttle is available tom transport guests to Victoria station.
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6.8review from
Sasha the bartender was great as were all the other staff that we met. Everyone was extremely friendly and made our stay very enjoyable.
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6.8review from
Friendly, helpful staff. Pleasantly surprised by size of room
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6.0review from
The hotel was sold out so the room they gave us through Kayak was not so good, a bit tarnished and with warning signs everywhere, We stayed in better rooms in this hotel in the past. They used to give us welcome notes and a fruit basket to thank us for coming back But, this time, no note, not a great room, as if they were indifferent because we had booked through Kayak (with which they are not partner). It was not possible to change for a better room for 4 days. Then, a wonderful attendant, Adriana moved us to a better room for an additional fee. So,we had s a better experience toward the end of the stay. I am a fan of the "free breakfast" which seem to attract a non-business crowd.... As a result, a loyal returning guests get a luck ward welcome.
-
6.2review from
Wonderful location. Room was not clean, bathroom had mold on walls, stains on carpet. Too noisy, could clearly hear people on room above walking & using restroom.
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6.0review from
Location, near tube station and yet accessable to Westminister, Buckingham Palace, London Eye and other tourist sights on foot.Room was comfortable and spacious. Bathroom could do with updating. No complaints
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6.3review from
Hotel staff was very friendly , checking in and out was very easy
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4.4review from
They ask me to pay for internet acces, but the problem was solved.
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4.8review from
Central location, impressive lobby, excellent choice of breakfast items Room was small in size and the bathroom was impossible to navigate if there was more than one of you or if bigger than a size 18! It mcant have measured more than 1.5m x 1.5m and was only really handy if you needed to use the toilet and sink at the same time. The room 681 was miles away from the lifts and instead you had to cross the courtyard whenever you wanted to leave the hotel or go to reception - not ideal when it's raining.
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5.6review from
Nice and quiet, relaxed atmosphere Room very warn dispite air conditioning
