"the I reserved wasn't available."(in 269 reviews)
Reviews
Overall Rating8.0 Very goodBased on 2587 reviews
Cleanliness
8.3
Comfort
8.2
Overall
8.0
Pick-up/Drop-off
8.0
Value for money
7.7
Recent reviews
Traveler rating
480
100
22
46
10
0
205
Find reviews that mention:
10.0
No issues very freindlyReviewed 28 Nov. 2023
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2.0
Terrible experience. I arrived 5 minutes late of my pickup time to find that National had closed for the day. Luckily Avis was open, so I was able to get a car from them. I paid more than double the amount that my rental I booked through Kayak and National would have been. Lack of communication and no grace time cost me $150 and almost left me stranded. I will not use Kayak again.Reviewed 25 Nov. 2023
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10.0
easy to work with. excellent support. great people. will definitely use national again!!!Reviewed 25 Nov. 2023
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10.0
Very friendly and affordable. Awesome carReviewed 22 Nov. 2023
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8.0
They should check their cars better. As soon as I picked up the car, the entry fob battery was showing as low.Reviewed 20 Nov. 2023
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10.0
The best rental car experience ever!!Reviewed 6 Nov. 2023
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8.0
GrReviewed 3 Nov. 2023
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10.0
All goodReviewed 25 Oct. 2023
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10.0
Painless pickup and drop off.Reviewed 23 Oct. 2023
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10.0
The National agent at the counter in Charleston (Riya) was the most professional, efficient and friendly agent I have encountered in my many years of picking up rental cars. Made for a great experience.Reviewed 21 Oct. 2023
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2.0
I reserved a car online but when I arrived to pick up my vehicle there was none. They canceled my reservation at the desk.Reviewed 11 Oct. 2023
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2.0
1. they advertise VW T Cross or similar. They have no T Cross in their fleet 2. I waited just under two hours to get my car. The dont take Amex (which I booked with) or debit cards. A drivers licence is not good enough, they also wanted my passport. My car was still being washed when I arrived and then they gave it to someone else and there was a big faff to get me a different car 3. next morning I was phoned by my bother was they phoned him, being listed as an emergency contact. Can I please tell them which car I have?Reviewed 8 Oct. 2023
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