Car hire at Nelson Airport

Pros: Drop off was simple.The vehicle was fine.

Cons: I booked it under your Webb site with the no excess option. But when we picked up the car, I had to sign the contract that had a $5500.00 x/s. I was not happy, and your staff said it was not there problem as it was insured with another company, not them, but as I told them it was booked thru the Firefly web site. The manager got involved but his answer was not our problem and said give me the keys back and get a rental from another company. The final insult was when I had to pay another $200.00 just in case I didn’t fill the car upon my return. I did fill the tank on my return. I am still waiting on the 200.00 to be refunded. Overall a very disappointing and stressful experience. Mary and Dennis Hunt.