Fantastic staff and doormen. The room was very run down but also very clean- and I care much more about the latter. PERFECT location for a family traveling. Near the park, transit, and lots of amazing restaurants.
4 stars
The Empire Hotel
Photos of The Empire Hotel
Overview
Art Deco New York hotel in Manhattan with 2 restaurants 2 restaurants, a fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and valet parking. Housekeeping is available on request. Empire Hotel offers 427 accommodations with laptop-compatible safes and complimentary bottled water. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 55-inch flat-screen televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This New York hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Hypo-allergenic bedding, irons/ironing boards, and change of towels can be requested. Housekeeping is provided daily. Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.
Latest deals for The Empire Hotel
*Total includes estimated local taxes & fees payable on check out.
Prices are based on 1 night including GST, excluding local taxes and fees.
Amenities at The Empire Hotel
- Outdoor pool
- Fitness centre
- Restaurant
- Bar/Lounge
- Room service
- Free Wi-Fi
- Valet parking
- Flat-screen TV
- Cable or satellite TV
- Meeting/Banquet facilities
Accessibility and suitability
- Pets allowed on request. Charges may apply.
- Disabled Access
- Elevator
- Hypoallergenic
- Allergy-free room
- No smoking
- Designated smoking area
Services and conveniences
- Concierge service
- Safety deposit box
- Meeting/Banquet facilities
- Room service
- Express check-out
- Bottle of water
- 24hr front desk
Basics
- Free Wi-Fi
- Internet
- Linens
- Fire extinguisher
- Smoke alarms
- Heating
- Air-conditioned
Pool and spa
- Rooftop pool
- Pool bar
- Spa
- Outdoor pool
- Plunge pool
- Pool with a view
Dining
- Minibar
- Restaurant
- Bar/Lounge
- Refrigerator
- Food can be delivered to guest accommodation
Media and entertainment
- Flat-screen TV
- Shared lounge/TV area
- Cable or satellite TV
- Smartphone dock
Bathroom
- Shower
- Hairdryer
- Bathrobe
- Private bathroom
Laundry
- Laundry facilities
- Ironing service
- Laundry service
- Iron and ironing board
General
- Family rooms
- Seating area
- Telephone
- Storage available
Parking and transportation
- Parking
- Valet parking
- Private parking
Outdoor
- Terrace/Patio
- Garden
Bedroom
- Alarm clock
- Wardrobe or closet
Workspace
- Fax/photocopying
- Desk
Things to do
- Evening entertainment
- Night club
Health and safety
- Daily housekeeping
- Safe
Family friendly
- Pool cover
Fitness
- Fitness centre
Reviews of The Empire Hotel
6.8
Okay
5134 verified ratings
Wonderful
1313
Very good
871
Good
1041
Okay
548
Fair
562
Mediocre
302
Poor
497
Summary of reviews
Guests say
Guests appreciated the great location of the hotel, with many highlighting its proximity to central attractions and good subway access. However, there were significant complaints regarding the service, with several guests mentioning unprofessional management and unexpected fees. Cleanliness was also a recurring issue, with reports of brown water and poorly maintained bathrooms. Overall, while the location was a standout feature, the service and cleanliness left much to be desired.AI-generated from customer reviews
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Score by provider
6.8 out of 10
308 reviews
7.4 out of 10
2 reviews
7.3 out of 10
31 reviews
All reviews
A good value. Rooms could benefit from an upgrade, but still okay
I will never go there again ! Noisy, VERY NOISY ! Bring very goor ear plugs if you want to TRY to sleep in the night! With the aircon ON is like having an airplane engine in the room. Turning off the aircon , the fan continue to make noise. Then if you unplug the aircon (as I did) you will surprisingly continue to ear the 'airplane like noise' ! In fact the windows are is so bad condition that you...
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Excellent location and housekeeping. AC worked but didn’t get cold enough to be comfortable. Nice rooftop area with one-lane covered pool. Room was in need of updates and view was of another rooftop and building—no visible sky etc. Restaurant inside hotel is closed. Very friendly staff. Biggest plus for me was the location—right across from Lincoln Center.
Pros (+) location
Cons (-) there was literal brown water coming from both the sink and shower
Pros (+) Location! Nice room and comfortable bed.
Cons (-) The A/C unit was unbearably loud. No street noise just the A/C. Had to sleep with ear plugs. No way to turn it lower or off w/o unplugging. It’s my only complaint.
Pros (+) The hotel was fine. Bed was comfortable. Close to two subway stations. Lobby is beautiful and so is the rooftop bar although it is the most expensive bar I have ever been to.
Cons (-) We paid beforehand, and while checking in they said: "it looks like you're all paid for, so we just need a card for incidents." When we checked out they said, "It will just be $20 for a resident fee"... Hmm... wasn't that what the $160 nightly fee was for? Where has transparency gone? What in god's name is a resident fee? Sounds like something they just make up to get more money out of you which i...
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Pros (+) They staff was outstanding helpful, when we needed any help ! We will definitely stay there again, if we have to be in the area
Pros (+) The location was great and the staff was very friendly.
Cons (-) The paint on the bathroom door was peeling. The AC was not working and was a huge wet puddle. Plus they charged us extra $30/night for a room with 2 beds even know I booked a 1-2 bed room on Kayak.
Pros (+) Location is ideal. That’s about it.
Cons (-) This is my second stay at the empire. I decided to come back because of the location and to give them a second chance, but I won’t be staying there again unless they train their employees to be hoapitable and clean up their rooms. One super annoying issue is they don’t have ice machines on each floor. You have to have housekeeping deliver it. The first time I stayed there, in March 2018, I called ...
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Location
44 West 63rd Street, New York, NY 10023
What's nearby
- Lincoln Center128 m
- New York City Center0.9 km
- Fifth Avenue1.1 km
- Theatre District1.2 km
- Museum of Modern Art1.2 km
- Broadway1.2 km
- Tiffany & Co.1.2 km
- American Museum of Natural History1.3 km
- Midtown Center1.3 km
- Times Square1.4 km
- Rockefeller Center1.4 km
- Central Park2 km
Policies
Check-in/Check-out | Check in anytime after 3:00 PM, check out anytime before 12:00 PM |
|---|---|
Cancellation/prepayment | Cancellation/prepayment policies vary by room type and provider. |
Essential information about The Empire Hotel
Low season | February |
|---|---|
High season | September |
Average price (weeknight) | C$ 365 |
Average price (weekend night) | C$ 362 |
When to book a room at The Empire Hotel
Price per night. Prices are not fixed and may vary with time.
Average nightly price per month
Average nightly price
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See most recommended stays in New YorkGood to know
Value for money | 6.7 |
|---|---|
Distance to downtown | 1.7 km |
Nearest Airport | New York LaGuardia |
Distance to airport | 9.3 km |
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