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|"Friendly staff and great location."||(in 456 reviews)|
|"Lovely bar with friendly staff"||(in 209 reviews)|
|""Lovely staff , clean room.""||(in 120 reviews)|
|"Staff is very rude not professional."||(in 123 reviews)|
|"Staff is very rude not professional."||(in 122 reviews)|
|"The Front desk are so rude."||(in 32 reviews)|
|great location||in 1,482 reviews|
|rude staff||in 583 reviews|
|room was small||in 533 reviews|
|friendly staff||in 484 reviews|
|great hotel||in 431 reviews|
|bed was comfortable||in 326 reviews|
|time square||in 286 reviews|
|front desk||in 200 reviews|
|long time||in 189 reviews|
|city view||in 145 reviews|
|four star||in 74 reviews|
|new york||in 67 reviews|
|long lines||in 23 reviews|
|paid extra||in 21 reviews|
|theater district||in 19 reviews|
Location and hip spot
The room was horrible and so loud. You can hear the elevators all day and night.
Location was great. Just a few steps away from everything. The discounted parking for self parking option was goo deal compared to other nearby options . Lot of eating options nearby
Tiny Rooms and small beds.. The rooms and walk way looks dull (may be because of their low lighting theme) .
Friendly, helpful staff, clean room, wonderful Theater location
Location is great hotel is ok.
great location, clean room lots of restaurants around.
Don’t expect anything from staff
The hotel was cool, nicely decorated, and the maid service was excellent.
It was my fault for making the reservation under my name, but we realized this the day before. I called and they added my husband name, no problem. Well when my husband arrived they told him I had to be there ( I was flying in later that night), so I call and they say his name is in the reservation and they don’t know why he can’t check in. I ask to speak to the front desk. 3 HOURS and multiple calls and multiple run arounds, still not talking to to the front desk; a person at the call center tells me he checked already! I talk to my husband who nis sitting on a bench inside with my two daughters sleeping in his lap. I tell him to try and check in, they check him in. A breakdown in communication led to a rough start.
The hotel is in a fabulous location in the middle of the theater district. Once you step into the hotel the city smell is gone and replaced by a blast of fragrance. The lobby is wide and decorated nicely. The elevator system is very efficient with elevators going to certain floors. The room was comfortable enough for the 3 of us.
They never have enough people working at the desk. There are always lines throughout the day. A desk for questions would be helpful. For a hotel with 1,331 rooms they need more than 2-3 people assisting guests.
check-in took WAY too long. wallpaper in room was tacky
The furniture and the look of the room was nice; very modern. Also seemed very clean. Priced reasonably.
Check in took quite a while and when we got to the counter the employee said she was upgrading us but I don't believe that was the case because the room was very small. One very simple thing was that there was no full length mirror which does not help when I'm getting ready for my boyfriend's birthday dinner.
cable down grade sucks
Concierge- very helpful and friendly
Front desk staff - apart from one individual, staff were like zombies going through only the essentials. To be fair this may be a volume issue as the front desk is very busy and the staff have to manage languages from all over the world, which I will admit is no easy job. This creates delays in the check in process creating impatient (and rude customers). I will say they did handle the whining of people checking in with professionalism. Suggested solution - investigate peak period scheduling for front desk, specifically selecting staff with multiple languages
Location and the food and bar area
There's nothing quite like Row NYC. This modern hotel is the beating heart of Times Square, from its iconic design to its location at the center of it all. It is located in one of the city's most exciting areas, steps from the Theater District and Hell's Kitchen, within easy walking distance of some of the world's most celebrated art museums and shopping.
The Row NYC balances the whirlwind excitement of its location with a distinctly calming interior design, with its dark wood accents, cozy couches, and minimalist interior decor. The well-appointed guest rooms are incredibly comfortable, with plush Euro top mattresses, ergonomic desk chairs, innovative window shades for feelings of privacy and serenity, and well-equipped bathrooms, featuring multi-setting shower heads, plush towels, and premium amenities.
Rooms include deluxe views as well as executive and penthouse suites, appointed with full sitting rooms and every creature comfort imaginable, like spa bathrooms and flat-screen TVs. A full-service convenience store, open 24/7, is located onsite with all of the essentials, from late-night snacks to newspapers from every major city in the world.
The Row NYC features multiple restaurants and bars, from the upscale, Zagat-rated District M to the spacious, casual City Kitchen. An onsite full-service salon, fitness center, standalone indoor cycling center and candy shop appeal to guest's best instincts as well as occasional indulgences.
For travelers, it's easy to come and go at The Row, with valet parking as well as its proximity to multiple subway lines and bus routes. A seemingly endless fleet of taxis and ride share vehicles are omnipresent, for even easier ways to get around.
based on 492 reviews
Policies vary by room type and provider.
Row NYC provides guests with a variety of hotel packages and deals. For a romantic getaway, consider its bed & breakfast package, which includes breakfast at District M. There are also hotel packages for guests with special interests such as shopping, cooking or indoor cycling.
Row NYC has stylish penthouses that are ideal for small gatherings. Choose either its one or two bedroom suites, which include a separate living space, wet bar, and kitchenette. Sleek with ultra-modern furniture and breathtaking views of the skyline, it is sure to impress any guests. You can also book the Paparazzi Project package for your celebration, which provides a New York experience and includes a makeover(s) and photography.
For its business travelers, the hotel provides you with access to computers, printers and other business services. It has a lounge-like business center with long wooden tables and stools for a comfortable working space. And with high-speed internet throughout the building, you’ll have no problem working from your room or the lobby. On your way to your business meeting, you can stop by the hotel’s coffee shop to grab an espresso, pastry or breakfast sandwich.
Kids are welcome at Row NYC. It is a short walk from Rockefeller Center where the family can spend the afternoon ice skating. You will also be just a block away from playful Gulliver’s Gate Museum. Back at the hotel, the kids can shop at the Sugar Factory where they can enjoy tasty treats like ice cream sundaes, lollipops, milkshakes, and jelly beans.
Glam & Go is a salon that has space in the hotel. It prides itself on providing fast beauty service. This includes blowouts, makeup, lashes, haircuts and styling. Also great for weddings or special occasions, they can do fancy braiding or updos for a more elegant look.
Guests are welcome to take a spinning class during their stay at Row NYC. The indoor cycling center offers both 45-minute and one-hour cycling sessions under the direction of a trained instructor. This is an intense, high-calorie burning workout. Each guest is charged $22 per session, which includes special shoes and towels.
Iconic M is a convenience store right inside the hotel. It offers an array of snacks and drinks including chips, cookies, water, soda, and juice. Keep your beverages and food cold in a mini refrigerator. The are available from the front desk for just $35 per stay. If you are looking for a little more, you can walk to the Whole Foods Market or Food Emporium for your grocery needs. Both of these stores are in the Theater District, which is less than a 1/2 mi away. (Prices checked 14/05/19).
Row NYC is located at 700 8th Avenue in Midtown, 0.2 km from the centre of New York. Times Square is the closest landmark to Row NYC.
Check-in time is 4:00 PM and check-out time is 12:00 PM at Row NYC.
Yes, Row NYC offers free Wi-Fi.
No, Row NYC does not offer free parking.
No, Row NYC does not offer free airport shuttle service.
Row NYC is 9.9 km from New York LaGuardia.
No, pets are not allowed at Row NYC.
No, Row NYC does not have a pool on-site.