Good to know
|Distance to city centre||5.4 km|
|"Loved the free shuttle services"||(in 12 reviews)|
|"Great view, nice staff."||(in 47 reviews)|
|"Breakfast dinners were outstanding!."||(in 16 reviews)|
|"The hotel is very old and not very clean."||(in 3 reviews)|
Time of year
Show reviews that mention
|aquarium||in 5 reviews|
|atop a hill||in 8 reviews|
|bit old||in 11 reviews|
|great breakfast||in 20 reviews|
|great view to ocean||in 64 reviews|
|hot tub||in 7 reviews|
|in-room onsen||in 61 reviews|
|nice staff||in 22 reviews|
|old hotel||in 28 reviews|
|set dinner menu||in 16 reviews|
|shuttle bus||in 45 reviews|
|train station||in 11 reviews|
Set in a beautiful ocean side, grand decoration, exceptional services from staff. We had a ocean view room, it was absolutely incredible. The decoration in our rooms was grand, like some posh families in the victorian times. The ocean view was absolutely spectacular, not to mention the private bath. Staff was attentive and polite, really second to none, only in Japan. Transportation is good, but you do need to plan ahead booking the shuttle from the station to the hotel.
Nothing, but if I had to be picky, the lighting could be brighter.
Ocean view room. Amazing vantage point for ocean & distant mountains. Could see birds & possibly sea lions, needed binoculars. Enjoyable set dinner & breakfast. Excellent service. Nice public bathing as well as private bath in room. Was able to open the bath sliding window once the snow outside was loosened with warmth from inside. Music & lights controlled from massive over king size bed. Hotel is aged (outdoors) Indoors would have been very lux in its day, still a great experience.
Location only good for Aquarium in the winter, did a little of the nature walk in the snow. However shuttle service is available & it’s about being in the hotel. Had we known there were spa services, might have arrived at check in time.
Complimentary transportation from the Station to hotel and vice versa.
Majority of them dont understand English. That's lead to communication break down.
The room are a Bit old, but everything is working and clean. The 5 course french dinner which is optional did Wow us with excellent waiters and tasty food. Best of all were the private onsen overlooking the liighthouse n the sea Llml
The view of the sea and Otaru
Perhaps the counter staff can be more helpful. I was speaking to a staff with difficulty understanding English. As there were another staff which seems understand English better. She should help her out rather just watching me talking to her in difficulty.
based on 1,042 reviews
Things to Know
- Friendly atmosphere
- Impressive bathroom
- Great menu
- Great view
Policies vary by room type and provider.
FAQs when booking at Hotel Neuschloss Otaru
Where is Hotel Neuschloss Otaru located?
Hotel Neuschloss Otaru is located at 3-282,Shukutsu,, 5.4 km from the centre of Otaru. Otaru Nishin Goten is the closest landmark to Hotel Neuschloss Otaru.
When is check-in time and check-out time at Hotel Neuschloss Otaru?
Check-in time is 3:00 PM and check-out time is 11:00 AM at Hotel Neuschloss Otaru.
Does Hotel Neuschloss Otaru offer free Wi-Fi?
Yes, Hotel Neuschloss Otaru offers free Wi-Fi.
Does Hotel Neuschloss Otaru offer free parking?
Yes, Hotel Neuschloss Otaru offers free parking.
Does Hotel Neuschloss Otaru offer free airport shuttle service?
No, Hotel Neuschloss Otaru does not offer free airport shuttle service.
How far is Hotel Neuschloss Otaru from the airport?
Hotel Neuschloss Otaru is 75.7 km from Sapporo Chitose.
Does Hotel Neuschloss Otaru have a pool?
No, Hotel Neuschloss Otaru does not have a pool on-site.
Most Popular Landmarks
- Otaru Nishin Goten 0.7 km
- Temiya Cave 2.8 km
- Otaru Museum 3 km
- Rinyu Morning Market 3.3 km
- Otaru Canal Park 3.4 km
- Sankaku Market 4.5 km
|Sapporo Chitose||75.7 km|