Car Rental at Palermo Punta Raisi Airport

ripp off by palermo, italy airport budget rent off

Cons: subject: Contract no. 72967895 o. Complain To whom it may concern: I made an reservation with #43733087us6 for 3 days for the amount the of $75 on a small car (reservation is attached) . Upon our arrival Budget agent: " do you want to upgrade the car". we replied: No. we have already booked 4 door Citroen according to our reservation. Budget agent: " No. you have 2 door car with manual transmission. and if you want to upgrade must pay 8Euro per day". and she insiste. we had to accepted. Because, at that time I had no other option. so we by force agreed to upgrade the car to a 4 door small car for 8 euro per day extra. Budget agent: also convinced us to get extra insurance to cover our 1000 euro deductible for total of 28 euro for 3 days. we asked her: then how much would be the total. Budget agent: 65 euro(3 days rent incl. tax) + 24 euro(car upgrade) + 28 euro(ins. coverage for 1000 euro deductible) = 117 euro with tax around 130 euro she said. On Jan 18th before we returning the car we fill up the car with gas. But, at the returning point the budget agent said; According to our calculation 5 more liter gas must be added into your bill. we were very surprised by the final bill of euro 278.49 and he told us to go to the office inside the terminal. so we went in and there was a Budget agent who did not know anything about the contract and even a conversion of the currency from Dollar to euro and said that he must investigate and will let us know soon. no news until now, It is very clear in our contract which is attached , please be inform that i am not approving any charges to my citi bank card until we settle the matter. Thank you for your prompt attention. Faezeh amiri