4.0
Pros:Price was goodCons:Didn't have car I ordered. Sent me all over town just have to come back to same location. CAR BROKE DOWN. Sent to airport to be sent back to broken down location 3 hours later. They had no idea what they were doing. Agent in Charolette (Sheridan location) was rude.Reviewed 11 Sep. 2017
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2.0
The car I paid for wasn't even availablePros:If I could give zero stars here, I would.Cons:Twenty minutes before pick up time, rental place calls me and says "we don't have any vans...sorry they let you book it" So, trip ruined, 7 people didn't get to go as planned, etc. bad birthday for my daughter. Furthermore, Kayak accepted no responsibility and passed the buck to Payless... Just a sad situation. I also was charged for insurance on the vehicle that I never even picked up...since there was NOTHING available.Reviewed 13 May 2017
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3.2
Rent on site at the airport, not here.Pros:The car was the perfect size for our needs.Cons:The 30 minute wait (really 30 minutes) to get my rental, while the salesperson tried to upsell the only other person in the rental trailer. It is quite a drive to the off site rental trailer. The wear on the outside of the car was very noticeable. Lots of nicks, and chrome pealing.Reviewed 12 May 2016
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8.0
Pros:The car was really nice to driveReviewed 12 Apr. 2016
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