2.0
They take you more money that they should, the car had technicals problems before I took it, and they still gave it to meReviewed 28 Dec. 2021
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1.9
Huge difference between published prices and final cost. Manager is very unprofessional and rude. Employees are overworked. There is no policy for early returns refund even partial. Poor management and expensive, much better options out there, they have no interest in customer fidelity. I will never rent from them again.Reviewed 15 Sep. 2021
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1.9
Never again!!!!!Reviewed 10 Aug. 2021
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2.0
Cons:I will not try them again ....Reviewed 11 Dec. 2018
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2.0
Pros:NOTHING!Cons:im usually a very positive person but i got to the rental and they did not have my reservation i called payless and they said the reservation was there and i said no cause the man at the counter said there is nothing... the man said then we do not know you need to figure it out.....SAY WHAT!!!! mind you i had been traveling all day and it was 2 am!Reviewed 10 Sep. 2018
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2.0
Cons:They didn't have a car for meReviewed 10 Aug. 2018
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2.0
Bad serviceCons:Employees do not understand the nature of their business or their clients. They make no effort to satisfy customers. Some cars are in really bad shape. I had to wait one hour before I could get my car. They do not have an office at the airport.Reviewed 26 Jun. 2018
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4.4
Hidden FeesPros:Nice staff at the Bucharest PaylessCons:We were promised by Car rentals.com that all fees were included. when we got to Payless they made us pay another 80 Euros for a 1 way fee and 10 Euros for highway pass fees. I am working on getting refunded.Reviewed 2 May 2018
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2.0
Cons:they have hidden tax((I paid +50% more that we agree ,when I get the car. They charge me for winter tyres 50 euros. By law in Romania they were supposed to have them on the car in the winter I'm very, very unhappy with Payless.I will never use this rental company again.Reviewed 31 Jan. 2018
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8.0
Please add a phone number for this rental location to the reservation!Pros:Great price.Cons:Unclear what number to call for shuttle to rental lot.Reviewed 10 Nov. 2017
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9.6
Pros:Friendly and fast pickup and delivery.Cons:When the weather is cold and there is snow a tool to clean the windshield should be provided. Waking up in the morning and finding out you can not use the car for sometime is not a good surprise.Reviewed 22 Feb. 2017
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6.0
Cons:Collection of the car was fine. The return was more problematic, the address given was not accurate and so took a while until I found the place, besides the place is dark and you can not check the vehicle properly. Reception representative vehicle passes you on the cell phone with the help of light making it difficult to see flaws you must properly. The return suddenly appears a large flashlight and checked the vehicle with surprisingly discovered almost invisible scratches appear, although I had full insurance all the time I was told that the insurance does not cover the scratch. The general feeling is that trying to trip you up. There are many rumors about similar cases, I think this issue should be handled in front of representatives in Romania.Reviewed 12 Feb. 2017
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