Find reviews that mention:
2.0
The agent told us our licenses (both my partner's and mine) could not be verified, and therefore, they could not rent a car to us. We both have un-expired Massachusetts licenses, with no misdemeanors or felonies, and have not had any issues renting cars recently. When we tried to ask for more information, or provide details like our recent address change, they said there was nothing they could do. I believe this was an issue with Payless's systems, as again, we both have up to date, valid licenses. I will not be renting with Payless again given a choice.Reviewed 13 Dec. 2021
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2.0
Bigger, not smell like cigarettesReviewed 22 Nov. 2021
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8.0
The car is new, fast, clean and economy The only thing there is narrow view and there are zones where you can't notice cars next to youReviewed 15 Nov. 2021
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1.9
A throng of people waiting and only two workers for three agencies: Payless, Avis and Budget. Out of those workers, only one was competent. Ridiculous. The problem is that agencies don't want to pay a living wage and folks can just decide not to come to work.Reviewed 21 Sep. 2021
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7.9
Had smokey odor but managed to get it cleared up.Reviewed 23 Aug. 2021
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8.0
Pros:ConvenientCons:Could actually have an attendant at the location.Reviewed 1 Jul. 2021
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10.0
I was a bit hesitant to rent form Payless, as I'd never herad of them. But they are part of the Avis and Budget organization and were a fantastic value!!Reviewed 17 Jun. 2021
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10.0
Pros:QuickCons:The price.Reviewed 24 May 2021
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10.0
Pros:Had no issues Everything went smooth and the staff was very niceCons:NothingReviewed 3 May 2021
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8.0
Pros:Correct class of car was ready when i arrived. Car was clean.Cons:Short staffed. Only one person for 3 rental car companies. Nobody was there for drop off even though it was during the day and i had to put the keys in a lock box. There wasn’t anyone to return the car to.Reviewed 22 Aug. 2020
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7.6
Pros:Staff seemed annoyed, they got the job done, pick up other than staff, was nice as well as drop off.Cons:Then car smelled like someone had smoked a joint in it right before I got in, but tried to cover it up with new car smell. Was very annoying and gave me a headache.Reviewed 14 Dec. 2019
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9.2
Pros:Price and ConvenienceCons:The car had a bad odor but appeared to be clean, the service desk area seemed outdatedReviewed 19 Nov. 2019
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