Flight was overbooked and I didn’t have a seat until others had to volunteer to give up a seat.
Nice crew; very friendly and helpful!
Astute. Accommodating. Auxiliary
Pros: "Crew was amazing. I got sick and they took care of me and even had medics make sure I was okay"
Pros: "Flight crew and airline attendants very helpful"
Cons: "Cleanliness of airplane"
Pros: "Everybody was very helpful. It had been 40 years so it was great"
Pros: "Amazing crew, super helpful"
Cons: "The pkane changed departure times, so i was stuck in airport until 440 pm and i had to pay $60, to change ticket."
Pros: "On time, all as planned"
Cons: "30 minutes late but because of CO try ruin at SeaTac."
Pros: "Crew was friendly and helpful"
Cons: "Sitting in the back"
Cons: "Premium and first class need to be updated and cleaned up. Food was somewhat edible"
Pros: "The crew"
Cons: "The delay"
Cons: "There were no headphones available on the flight, the seatbelt signs were half working, half not, and when I tried to use my own headphones- the jack in my seat was not operable. On the Alaska flight on the way out, the seat was broken and I couldn’t recline for the whole 7 hour flight. It just seems as though there is a repair issue with Alaska/virgin airplanes."
Pros: "Updated customer technology, few interruptions, great staff"
Cons: "1-2h delay that wasn’t told until everyone was already boarded. Sitting on the plane for any extra time for a 6h flight isn’t ideal!"
Pros: "A little confused they gave us a virgin America plane but having a movie selection at our disposal and drinks it was excellent"
Cons: "Our flight was 30 min behind, then after boarding it took a while to take off and then when landing it took a while to de plane. Probably not Alaska’s fault"
Pros: "Arrived 5 min early and bags at bag claim in less than 20 min"
Pros: "This is my new go-to airline. Love ❤️ Alaska Airline!"
Pros: "fruit tray...good seating..good movie"
Pros: "A huge shout out to Dominic from Marysville,Wa. Thank you for all your help this morning. The flight was very relaxing and much needed after a hectic morning. Thank YOU!!"
Cons: "I dint know i needed a chinese visa to travel to shanhai, My flight began on denver then seattle and from seattle i wasnt able to fly to china. I received no help at all, all they did was cancel my booking not received any kind of refund and i got stuck in seattle, i had to buy new tickets to go back to denver after losing my flights and not getting a dime back, this is unacceptable!"
Pros: "Excellent Crew - I flew standby, so have great gate agents and flight attendants makes all the difference when you’re hoping for a seat. In flight they are professional and personable and keep you up to date on what you need to know! Plus, I’m always happy when my flights have USB ports so I’m fully charged when I deplane."
Cons: "I always want more leg room or a little more room under the seat in front of me. But I didn’t upgrade for a roomier seat and there was more than enough overhead space, so truly can’t complain about it!"
Pros: "The burger was decent.. crew was efficient helpful if humorless, it arrived pretty much on time."
Cons: "Somewhat disorganized on the ground in Puerto Vallarta."
Pros: "Everything, good job. Keep up the good work!!"
Pros: "The promotions and the employees customer service."
Cons: "Couldn't find a thing to complain about, no matter how hard I tried!"
Pros: "I'm a big fan of Alaska Airlines' partner Horizon Airlines. I travelled from Edmonton to Seattle last night. All the staff if pleasant and treats you as a valued customer. Also, having a free glass of beer doesn't hurt either."
Pros: "it was on time and boarding was quick. Crew was nice."
Cons: "the mini plane was scary. It felt like it was going to fall apart. The pilot could have alerted that he was about to land because it was frightening to just land, after being in extreme turbulence most of an hour. Plane is very very small. I don't know how a large person would fit in a seat."
Cons: "Care taker"
Pros: "Very friendly and helpful staff"
Pros: "The crew was friendly and the ride was smooth all the way. Easy to fall asleep to in fact."
Cons: "The Cheez It snacks were a little flavourless."
Pros: "The short flight."
Cons: "The noise from the propeller and engine."
Pros: "Comfortable for long flight with pleasant staff. No issues!"
Cons: "The seats are small and so are the seatbelts"
Pros: "My bag made the transition between flights in time and I was surprised to be able to pick it up in Missoula. Kudos to the baggage handlers."
Cons: "I flew from Edmonton to Seattle and Seattle to Missoula. I had an hour between flights in Seattle. The plane was late arriving in Seattle. I had to run to make my connection and was the last person on the plane, which was unpleasant."
Pros: "Reasonable fare. Everything was on schedule. Alaska check-in and in-flight staff were great."
Cons: "Nothing I can think of for now."
Pros: "Friendly staff, smooth flight"
Pros: "Very convenient to fly from Santa Rosa to LA"
Cons: "It was a small plane so it was a little crowded"
Pros: "The crew were very nice and accommodating."
Cons: "You had to pay for food for a 6 hour flight, come on. You had to pay for a tablet to watch movies or tv, Come on. The seats felt thin and for a 6 hour flight, Come on. This is from Sea-tac to Kona."
Pros: "I liked how friendly the attendants were and how the pilot included us on what was going on"
Pros: "Good seats, staff friendly."
Pros: "Exceptional flight crew - attentive and friendly."
Pros: "Left early and arrived early. Bags were at baggage claim when I arrived."
Pros: "Plug ins for each seat, leg room, complimentary drink. Took the red eye flight so half empty plain, not much chatter going on, fast flight (arrived a few minutes early) captain was a good flyer the plain was smooth even for landing."
Cons: "Couldn't turn off or move the little personal fan that was blowing in my face, dried out my contacts. I noticed a lot of others on the plain were trying to mess with their fans also, with no success so because all the fans were on, the plain was loud."
Pros: "Loved that the captain/flight attendants updated us with the location of significant places we were flying over. I always wind what I'm looking at. Thank you."
Cons: "It was fine"
Pros: "What a nice surprise to get a drink and a snack."
Cons: "Worst landing I ever experienced"
Pros: "There was a choice for breakfast on this flight and we arrived early."
Cons: "The eggs were dry and there was no IFE, which I found out even for First Class passengers."
Pros: "The flight was very good! The ground and flight crews were very courteous and took the time to answer our questions and help us to move through the flight process very quickly and efficiently."
Cons: "The only complaint is the additional cost for luggage on the aircraft. My wife and I both had a suitcase and we were charged accordingly. I'm confident that this is a requirement of the airline but it should all be doable if within the 50lb weight limit. Thank you for everything, Randy Patchett"
Pros: "Flight staff were friendly"
Cons: "Check in process was an inconvenient Staff at the Elite counter IN LAX does not know how to check in late bags If you check in with the Elite counter at LAX they may mark your bag as a "voluntary separation" IF THEY DON'T KNOW HOW TO CHECK IN A LATE BAG Seats on airplane were small and uncomfortable"
Pros: "Great service friendly! Nice roomy seats. Clean. Great snacks and snack purchase boxes."
Cons: "2 seats, aisle, and two seats was hard with me and 2 kids but liked the space."
Flight was three hours late
It did not allow me to check in and left seats in advance or get a boarding pass. When specifically asked agent at gate for the row that had extra leg room, as my so. Is 6’4” she gives us a row where the seats do not even incline nor is there any extra room. Also the temp in Avon was high, making many passengers sweat Improve customer service !
Pros: "Crew is amazing!"
Cons: "The Plane!"
Pros: "Most of the crew was great with the exception of curbside check-in in Denver."
Cons: "Curbside needs to stop chasing cash tips and do their jobs. If they focused on that tips would be easy to come by. The curbside attendant that took my bag didn’t even bother to check my id. He asked me my name and asked where my destination was. I told him Cincinnati as a layover then LaGuardia where he said that was wrong. He then proceeded to print a boarding pass that wasn’t mine and load my bag into the conveyor. Not 5 mins go by when I realize what happened I wound up having to go to special services to rectify the situation. Which ultimately consisted of me waiting another hour in LaGuardia to get my bag. Please delta have these curbside handlers actually want to do their job and stop chasing cash tips."
Cons: "We PAID $30/each to check 2 bags, both ways, so $120 total. Then at the gate, BOTH WAYS, Delta Gate Reps allowed people to check bags for FREE, & pick up at bag claim, just like WE PAID TO DO. NO MORE DELTA FOR US!"
Pros: "Seats were comfortable."
Cons: "We didn’t get offered a snack or drink."
Pros: "Flight attendant coughed in my face twice without covering her mouth while I was seated and she was passing out drinks and snacks"
Cons: "Every thing was good"
Pros: "Excellent flight - smooth, comfortable seats (exit row with lots of leg room), in-flight entertainment was great, snacks and drinks served when I needed. Got to Cincinnati earlier than expected. Couldn't have gone better really."
Cons: "I will say the flight to Orlando including an upcharge of $100 for a bag that was 10lbs overweight. I was INCREDIBLY frustrated at the crazy price. I understand fees would apply to overweight bags but $100???? Kind of ridiculous"
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Pros: "Flight attendants were great! We had rough weather for the entire flight, and they handled everything great"
Cons: "Plane too small to have any on board entertainment"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Pros: "The staff was very nice and helpful."
Cons: "My husband and I could not fit in the seats without our shoulders being on top of each other. My shoulder was in the aisle way. I am 5’8 and my knees were up againstthe seat in front of me. Our flight from CVG to DFW had none of these problems."
Pros: "Delra was very accommodating to get us on a later flight today due to a medical emergency the previous day. Thank you Delta, especially for your understanding."
Pros: "Cincinnati airport was clean and efficient"
Cons: "MCO airport gate was a mess and did not have easy access to charge phones."
Pros: "Short flight"
Cons: "Flight attendant was not willing to go above and beyond as he stated he would. My husband asked for a coke and the flight attendant told him he could only get water."
Pros: "Uneventful and on time"
Cons: "The seats did not recline/lean back. Especially on an overnight flight I was hoping to lean back a little to sleep."
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Never got ticket or email or booking number. Called my bank they said charge still pending. I asked if they could cancel. Bank said yes. Told them to cancel and rebooked throught Delta website. Got eticet. But charge was not cancelled. At airport I had 2 tickets. Working with bank. Today gate agent gave me 1st ticket number. Used Kayak and delt never had this issue. Email not changed or misspelled."
Cons: "No eticket or booking number recieved."
Pros: "Great pilot.."
Cons: "Jam packed too small and the lady flight attendant was to bossy and not that welcoming, she was more interested in being more of a drill sergeant than the comfort of the passengers"
Pros: "Sky Lounge at SFO and onboard entertainment"
Cons: "It was it little confusing that I booked with AeroMexico but it was really a Delta flight."
Pros: "Everything was excellent"
Cons: "Excellent job and keep it up"
Pros: "Plane was far too tight. Very uncomfortable for taller individuals."
Pros: "Boarding went smoothly. We were on time. Attendants were excellently friendly and efficient. That is so nice to not have a grumpy flight attendant. Drinks are ridiculously priced, but I wasn't suprised. Great flight."
Pros: "Flight attendant insisted to take my jacket. She didn’t return led. I forgot jacket in Cincinnati"
Cons: "I need my jacket"
Pros: "Excellent job"
Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."
Pros: "The Flight Personnel was extremely helpful and kind."
Pros: "The flight attendants were helpful, the flight was smooth."
Cons: "I was unable to check in online without a delta confirmation number and I had booked through west jet. The flight was delayed 40 min so I arrived later and I was removed from the flight. I got through security and customs with plenty of time and managed to get back on the flight. It was all around just annoying."
Pros: "Great experiencing getting on and off the plane"
Pros: "Crew was nice and friendly, boarding was fast, on time and overall service was excellent"
Cons: "The plane was small so not a lot of space and didn't offer food other than one beverage"
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "the flight was on time and the staff very helpful"
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Crew was good."
Cons: "Plane was late"
Pros: "Wonderful flight attendants"
Pros: "Flight attendant was excellent and pilots did a great job with weather"
Pros: "Given an upgrade to comfort seats for taking a bump was a nice plus. Pilot kept us informed o flight arrival and times."
Cons: "Gate attendee wasn't very cheerful, felt like I was being a bother when asking questions. Stewards on the flight were not very social either."
Pros: "People are good"
Cons: "Flight delays!"
Pros: "Very informative staff"
Cons: "Was late"
Pros: "Everything was great"
Cons: "Lost luggage,, will be delivered to our house"
Cons: "Flight was booked via Princess for a cruise. Flight from Vacoouver to LAX was through Delta partner Westjet. One schedule number and flight number for Delta, a different set of numbers for Westjet. Westjet requires you call them for seat assignment for a fee. Just not smooth!"
Pros: "Not much to like since the flight was canceled."
Cons: "Flight was canceled. The system tried to automatically rebook us but gave us a new itinerary from our original departure point, apparently un aware that we had already left. So, we were stuck in Atlanta airport with no good way to our final destination. Instead of waiting for 22 hours for the next available flight, or driving for 7 hours from Atlanta to Cincinnati, we had to fly into another city and drive to Cincinnati from there AT OUR OWN EXPENSE. It was a rebooking nightmare."
Cons: "The comfort seating on this aircraft was not as good as other Deltaflights. No extras or service."
Pros: "The crew was amazing. We had a two hour delay on the ground due to thunderstorms, but the pilot kept us informed and the flight attendants answered any questions and helped with everything. The pilot even walked down the isle asking people if they had any questions."
Cons: "We booked our tickets through American Express over 3 months before the flight. Delta has a new policy that these tickets are not allowed to have certain privileges that tickets purchased on their own site have. Unbeknown to us, one of these is the ability to select your seat. On the ride from CVG to FLL we were assigned seats in the back of the plane, but at least we were next to each other. On the way back, we were not assigned a seat at all. We arrived to the airport almost 4 hours before the flight and were still not assigned a seat and were told we would have to speak to the gate agent. Even we when spoke to the gate agent, they still did not have a seat. It was not until we had already started the boarding process that they called us up and told us that we were going to be sitting 5 rows apart, both in a middle seat."
Pros: "On time. Nice crew. Comfortable flight."
Cons: "More entertainment variety."
Pros: "The little charging thing where you can plug in your charger."
Cons: "The seats, flight attendants attitude, and cleanliness."
Cons: "Using Amex card for snacks"
Cons: "Paying for carry on"
Pros: "Great staff and crew. Very good for an economy flight."
Cons: "Flight 2 hours late. There is no entertainment or food just soda."
Pros: "Not much."
Cons: "I asked the flight attendant if after takeoff we could move to a better seat, he said yes, thinks for asking. Five minutes later, the same guy announced that if anyone would like to change seats after takeoff they are welcome, but not to get up until the seatbelt sign was off. A coupe In front of us jumped early and didn’t wait for the light to go off, the attendants did nothing about it. No integrity. I was sick that day and also being 6’ 5” I needed some room to relax. Flying Sun Country was a ONE SHOT AND DONE. Never again."
Cons: "your personal item size is silly. My daughter had to pay to check a small bag, smaller than a backpack that would also fit under the seat in front of her, because with the wheels it was one inch longer than the compartment that they check sizes in at the desk.. Also you can't check in online ahead of time unless you pay to choose a seat. ."
Pros: "Lines were quick. No delays or cancellations. Everything was on time."
Pros: "pleasant staff ; drinks offered free; no frills but comfortable; soft landing"
Cons: "tight room for legs; late landing"
Pros: "Attendants were nice."
Cons: "Seating is too cramped."
Pros: "Pilot immediately informed passengers about why our plane was unable to land at the last minute. This helped relieve some anxiety about the situation."
Pros: "Very professional and friendly."
Cons: "30 minutes late, that time was spent sitting in my uncomfortable seat onboard at the origin airport. No free snack and one drink - discount airline norm anymore. Oddly very hot on the plane despite the normal vents."
Pros: "Disappointed there weren't even any peanuts."
Cons: "The seats are uncomfortable for my back."
Pros: "Nothing it was a horrible experience, Sun Country would not take any of the passengers calls and we were not told why the flight was our five hours late. The flight crew at JFK was pleasant but they seem to be very nervous and withholding information about why the flight was late and they never actually explained to the passengers why the flight was late."
Cons: "They did not offer us any explanation nor did they give us any credits there was a very minor apology from the pilot somewhat blaming the crew at JFK which is not fair. I've never experienced service like this from Suncountry airline before and I will definitely think twice before booking a flight with them again ."
Pros: "Making the connection was super easy since was very close to arriving gate. On time and had an aisle seat even tho booked last minute and couldn't pick myself"
Cons: "See above"
Pros: "They tried to separate me from my son in order to accommodate a passenger using a wheel chair. I accidently found out just before boarding. My son was NOT having it!! They changed our seats, putting us together again, without a problem or negative attitude. Total professionalism in an awkward situation!"
Pros: "Leg room, great view."
Cons: "Nothing, was great."
Pros: "4 1/2 hour late boarding! Missed my connecting flight and was stuck!"
Cons: "Had a 4 1/2 hour delay from Minneapolis to NY city. Which of course cause me to miss my flight to Europe. There was no attempt to find another flight that would get me there in time. By the time I got to NY it was close to Midnight, and the only hotel available was 40 mins away from the airport at an additional cost of $270 for the room and uber rides. No compensation even offered or provided for extra expenses they caused by us leaving so late. Thank you Sun Country for starting my vacation off so well."
Pros: "Our stewardess was very friendly, and the flight was one of the smoothest I've experienced on any airline!"
Cons: "The automated voice was kind of cheesy..."
Cons: "My fight was excellent no food thought"
Pros: "Staff was great"
Cons: "Food in first class was ok for breakfast, but can't expect all that much I suppose"
Cons: "Flight was an hour late. Unprofessional staff."
Cons: "waited in line for over an hour and then was told i could not board the flight! Next flight was in four days! How can they do this? Called the supervisor down and she had no authority to do anything! She handed me an 1-800 number and told me to call them. Asked for transportation to the main terminal and she pointed down the aisle and said " the train is thatwa way " Here's who will get you home - 1-800 - DELTA."
Pros: "Crew were very nice. I'm sure it was the end of a long day for them, so they were probably ready to be done - more interaction between themselves than the customers."
Cons: "Seats not very comfortable. Too bad that comfort has to be given up for profitability..."
Cons: "My e-ticket could not scan"
Pros: "Staff did their best for us. We arrived too early for our flight, but because of my wife's knee operation, they gave us early boarding passes and a gate to wait at. When the gate changed, they sought us out and informed us. Very nice of them. Too bad the gate changed again! There was a wheelchair waiting for us in MPLS to transport my wife. We were placed in more roomy seats at the front of the plane for the flight because of her handicap. Much appreciated. Stewards were friendly and professional. Going to Vegas in two weeks with you guys. See you then."
Cons: "We had three gate changes. Announcements were unclear. Gate changes were not posted on the monitor at the airport. The last change was acquired by word of mouth. Plane was a little behind schedule. Really not much to complain about!"
Cons: "Seats to darn hard."
Pros: "Non stop flight Nice crew Good pilots"
Cons: "No Wifi No place to plug any devices in."
Pros: "Friendly staff and comfortable flights."
Pros: "Excellent crew. Friendly, accommodating."
Pros: "All of the staff were very polite and boarding went very smoothly. Beverage service was excellent and the staff was helpful when people were asking questions. The pilot clearly communicated with everyone, he over hammed up the Minnesota accent but it was a bit funny. I enjoy flying Sun Country due to the friendliness of the staff over other, larger, airlines."
Cons: "There was a family of 7 with 5 children, one of the boys was quite loud and was up and down the length of the plane, yelling because he needed a coke and to go to the bathroom. Not much was really done to attempt to suggest to keep him quiet and seated, so I was unimpressed with the staff in that aspect, as it is truly unsafe for him to be running around if we hit a patch of random turbulance he could fall and get hurt. Then, there was a group of teenage boys sitting directly behind me who kept changing seats and shifting around. Which, changing seats is fine but it was constant for the first half of the flight. I do not expect my flights to be silent but I do expect them to not be as "eventful" as this one."
Pros: "Everyone from checking in to getting off the flight was so pleasurable and really made me feel welcomed and safe!"
Pros: "Crew was friendly and professional and helped people with their bags. There wasn't a big difference between this airline and other bigger airlines. Some flights will be better than others depending upon the crew and passengers and weather, but passengers are packed in one lost all the flights."
Pros: "The flight was fine, crew very friendly. Other than the fact that too many passengers carry on too much stuff it was all fine."
Pros: "Pilot let us know what states we were flying over periodically....liked that. FPilot on flight to Seattle did not do that."
Cons: "While returning to my seat after using the toilet I witnessed an older, female, blond flight attendant be inappropriate with a passenger. The passenger happened to have a hijab on. The flight attendant repeatedly, & with a raised voice, told the passenger to go back to her seat and even put her hands on her shoulders three times pushing her in the direction of her seat. Meanwhile, the passenger was in line for the bathroom and, more importantly, was waiting for her much younger brother who was in line 3 people ahead of her; The flight attendant either could not hear us try to tell her that she was waiting for her younger brother or did not care. It made me feel very uncomfortable as she seemed to be singling this woman out. The woman was very appropriate wth her, despite being discriminated against as well as having had been pushed away."
Pros: "Nothing. The experience was awful"
Cons: "The flight got delayed by over 4 hours without explaination as to why. There was no one to ask at the counter. When I called the number they said the wait time was 30 mins to speak with a Rep. As I was waiting and automated system started talking, saying the reason you have a longer wait than expected time is because Sun Country is trying to incorporate new innovations. You're reaction might be it's crazy and you're right it is. After all this I waited quietly the rest of the evening. Came time for on boarding, the team was highly UNTRAINED. I watched them switched TWO mothers with infants from line tonline multiple times the lines got out of control people were literally jumping lines. No sense of leadership nor organization. Literally take this as a warning from someone who has had multiple bad experiences with the same airlines in the last year and half. I am done with Sun Country!"
Pros: "First class upgrade are reasonable"
Pros: "How smooth every thing went"
Cons: "How hard it was to get information on changing a flight"
Pros: "Great seevice"
Cons: "Se got What airline ofertes. Se are ok"
Pros: "All employees were super friendly and helpful"
Pros: "Spacious seats (although I am a small person!) Courteous staff On time Clean"
Pros: "Sun Country is always my first choice if I'm flying to New York or LA. Cheerful, professional ticketing agents, gate agents and in-flight attendants. Clean airplanes and impressive on-time performance. I love my hometown airline. Just booked a RT to Portland."
Pros: "Great flight crew. Friendly and helpful. Made for a more comfortable time to travel."
Pros: "The updates on my phone"
Cons: "On the way back from Florida I did not get a luggage notification"
Pros: "Crew was nice, boarding was as smooth as can be."
Cons: "Flight there was a little warm, but the flight home was so uncomfortably hot. It made me clostraphobic because I was getting so hot."
Pros: "This was my first time flying with Sun Country and it was a very comfortable flight. The crew was incredibly nice."
Pros: "Very smooth take off & landings ! Crew & airport staff were knowledgeable & super helpful. I will fly with Sun Country again & recommend them to my friends."
Pros: "Great service from the flight attendents. The seats had a lot of leg room. The price was excellent as well."
Pros: "Normal flight. WestJet is a great airline to travel on."
Pros: "The crew was very patient to get all the passengers' needs from gate-to-gate. The flight was very smooth, landing to takeoff, and arrived on-time!"
Pros: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Cons: "Boarding process was slow and chaotic"
Cons: "Like all airlines it would be nice if there was an extra inch between the seats. Also, unfortunately the video wasn't working."
Pros: "The crew members were extremely kind and caring"
Pros: "Boarding time. Flights on time"
Pros: "The Crew was great"
Cons: "Let my golf clubs fly at no charge. Seat update at check in at no charge."
Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"
Cons: "Flight was delayed."
Cons: "The flight was delayed"
Pros: "The flight didn’t get cancelled. We didn’t crash."
Cons: "Flight was delayed because it came from Toronto and it needed to be cleaned."
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Cons: "Super Cold airplane and it’s not the only west Ket that was freezing. the crew kept skipping my row for drinks for some reason. the landing was rough."
Pros: "Wonderful friendly and helpful ground staff and crew."
Cons: "1 hour delay in boarding due to mismanagement of scheduled maintenance. If more time was needed, please do not schedule/post early flight time. I could have used that time to roam Vancouver."
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "Everything was fine with the flight except for the substantial delay of an hour in taking off."
Cons: "It was late taking off without too much explanation except they were waiting for a delivery of fuel it seems. We just sat in the plane for all that time. I wish they could have informed us earlier so we could have just waited at the airport."
Cons: "They used the rough air condition story to hip us out of full service, The conditions were fine . I bought the plus and did that because of a food option. They ripped me off Thanks Bryan ELLIOTT Previous flyer Lost my trust"
Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "Snacks and service. Left on time."
Cons: "Seats didn't have charging slots."
Pros: "I felt like the price was reasonable."
Cons: "Very uncomfortable chairs and again the head rests didn't work. I also feel like the chairs don't recline as much as they use to. The good vibe and hospitality of Westjet was gone."
Pros: "Hannah was a lovely accommodating woman thourghly enjoyed her service, i slept the whole way to Prince George. Crew was welcoming and accommodating."
Cons: "Didnt know i bought west jet plus seats. Enjoyed my service though. May think of buying plus again some time soon on one of my up comming trips"
Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"
Pros: "Crew was courteous and the plane was not packed like the previous one, so it was good there was room to stretch out the legs."
Cons: "Having to board the plane walking outside.It was raining and there were puddles everywhere. Flight was delayed"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "Flight was delayed hours. Met the most amazing man on the flight ahead of me to Calgary. He waited at the airport for my flight to land. Sometimes delays are just meant to be. Lots of commuting travel in our future..."
Pros: "Quick flight, boarding in Vancouver easy, close to security, it crowded."
Cons: "Connection in Toronto was tight. The flight to bos boarded late so we didn’t miss it but we cleared security and customs to US and ended up there 5 min after scheduled pre boarding time."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Pros: "Staff were so friendly and helpful"
Pros: "Pleasant staff, ample room, ability to charge devices. On time"
Cons: "Appalled that I was approached by two flight attendants separately to turn off my light in order to accommodate another passenger as the light was bothering them on a night flight. I pay premium pricing for the Plus seat so I have extra room to work. I chose not to turn off light in order to work, then flight attendants allowed the passenger to approach me. Really unacceptable to put me in uncomfortable interaction, making me play bad cop. I was sitting behind passengers talking loudly who were using profanity. My solution? Earphones. This is a commercial flight - offer passengers eye covers, some solution, or tell them to deal with it, or tell them to charter a private plane. Don’t tell us to sacrifice what we pay for, because you can’t do your job. Lost a loyal customer."
Pros: "We liked how friendly the staff was. Liked the priority boarding, food was pretty good"
Cons: "The seats. My bum hurt at the end of our flight. Also we paid for our wifi and it was incredibly slow at loading any website. Very frustrating."
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Cons: "Flight was delayed and took another 45 min to leave once boarding was complete"
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Pros: "online checkin, fast boarding (a total of only 27 passengers undoubtedly made boarding much quicker), had extra space due to the sparse flight; smooth flight, good refreshments, pilot did a good job of keeping us updated on runway/gate status"
Cons: "on board crew didn't seem interested; empty cup was never picked up; upon leaving the aircraft (after a 30 minute delay due to a problem at our gate) none of the crew said as much as goodbye or thanks. I know it was a late flight with very few passengers, many of whom may have slept, but as such I thought the crew should have been more attentive and friendly at departure. A disappointing experience."
Cons: "West Jet personnel did not give any information about the customs process for connecting flights that I would face in Vancouver or the requirement to go through another security check between West Jet flights. I was told that I should simply go to the next gate to board the plane for Los Angeles -- and that I would do customs in the USA - so the info person sent me to retrieve my luggage (wrong info) and I ended with a 45 minutes anxious trek through the Vancouver airport! Once I found my gate, the West Jet personnel could not have been more kind."
Pros: "Late departure, later arrival. Seats did not recline. Staff insisted we would not be late, no need to contact awaiting family, no updates (even as we missed boarding time by 20+ minutes and plane still required de-icing)... end result 1 hour 40 minutes late"
For starters, it might have been good to not change planes last minute so half the plane missed their connecting flights. Should’ve flown United instead
Because of turbulence we were not served anything unless we asked for it. But flight attendants were very nice and accommodating.
Worst experience ever. My carry on was checked in and I had to carry all my electronics (laptop, etc) as if I was lost. No food. No proper AC. It was clearly stated that I have a carry on that I could bring with me and I wasn't allowed a carry on upon boarding. I flew many airlines (International and domestic airlines) and this by far is the worst experience I've had.
Pros: "The seat was comfortable for a change must be a different plane"
Cons: "It was hot on the plane and the gate situation was a disaster. So chaotic and stressful. So crowded. Asking people to take later flights. Sucked."
Pros: "Not much"
Cons: "Why no service in first class??? Cost cutting measure?"
Cons: "I was asked to move from the front of the plane to the second to last row without a thank you or any kind of appreciation..."
Pros: "Our flight attendant was very polite and with a great attitude."
Cons: "The pilot arrived late because he went for a Tim Horton's coffee (I know that because I was in first row and I heard the flight attendants talking about that). Then, after he finally arrived with a tray full of coffees, there was an issue with the jet's computer and had to reset it and we had to wait even more. When we finally arrived, our Gate was taken by other plane already and we had to wait (more) for the first one to be available for us. Then, when we finally got our Gate, there was another issue, now with the "finger". They weren't able to move it and connect it to the plane to get off of it. So we had to wait AGAIN. And finally as soon as we got off the plane, they were supposed to give us our carry ons on the aisle (Because it was a small plane CR700) , but again, we had to wait almost 10 minutes so that they could send the luggage... To make things worse, I had a first class ticket and I couldn't get the perks of it at the airport. Because they said I wasn't flying in an international flight. Come on?! Canada->USA->Mexico is not International??? You lost me AA."
Pros: "Flight arrived early. Stewardess although newer was attentive"
Cons: "Nothing the flight was great"
Pros: "I like nothing!!!!!"
Cons: "My flight was canceled and company didn’t give any other flight.... any compensation for it...."
Pros: "Flights were on time."
Cons: "Seats are too small."
Pros: "Crew was nice. Plane was clean."
Pros: "Crew nice- flight smooth"
Cons: "More leg room"
Pros: "Did good job"
Cons: "Bigger seats in economy"
Cons: "Better seat cushions! There is not much padding & the seats get really hard."
Cons: "Seats could have been better and inflight entertainement missing"
Pros: "Great surprise at the end of a long travel day. New plane, great crew."
Pros: "The seats were very comfortable and the staff was friendly"
Cons: "The flight was delayed in arrival to Chicago, so we were delayed in departure."
Cons: "Flight was late and caused me to miss my flight to Dallas."
Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."
Pros: "On time"
Cons: "Flight attendant"
Pros: "Boarded on time, left on time, smooth flight, early arrival. What’s not to like? NB: Food on this short trip wasn’t available, thus wasn’t a thing, thus my low rating. Great bottled water, tho. ;)"
Cons: "All good!"
Cons: "Flight delayed multiple times and then again upon landing at destination."
Pros: "Planes were clean and spacious"
Cons: "Airline didn't seem prepared with crews. Both legs had crew mgmt issues."
Cons: "Boarded the flight before the pilot had been brought over to JFK from LGA, we sat on the jetway waiting for him to arrive for 45 minutes without the air on."
Pros: "Left on time, service was good."
Cons: "Did not realize this flight was operated by American"
Pros: "Entertainment choices, no additional charge for wine, food was good"
Cons: "we were packed in like sardines on American airways ..NOT British airways. I’ve flown overseas on European flights before and there is more attention to comfort. We sat in front of the lavatory and could not sleep because every time someone used it, the light flashed in our eyes and the flush was quite loud. I paid extra for the seats we had but did not know they were right by noisy bright rest room."
Pros: "Great service and smooth flight. Love American!!"
Cons: "Everything was outstanding!!"
Pros: "First class is always comfortable"
Cons: "Headline tells it all. First thing passenger did when he sat down was hand flight attendant a$5 bill, which she accepted she made sure he and the others in row one were served preboard refreshment. The rest of us not, as she was so engaged with the favored passenger. Not good!"
Pros: "I liked that we were given cookies with our drinks that was a nice touch. I also enjoyed that it was a very quick flight from Dallas to Cincinnati. Shout out to the crew members, they work really hard to help us feel comfortable."
Cons: "The sound of the turbo engine in the beginning made my head feel really dizzy, but the buzzing went away after a while. Other than that, I think that the tiny planes should still have some sort of entertainment, even if it's just a single movie playing for all to watch."
Cons: "Attendant took too long to hand out drinks, then ran out of water for the back of the plane. By the time we got water it was almost time to land."
Cons: "I asked for water and juice, they just gave me juice"
Cons: "Qantas would not let me upgrade at 24 hours into Business Class. They wanted me to buy a whole new ticket. All other international flights I take allow me to pay for an upgrade within 24 hours of the flight for around $2000."
Pros: "First time flyer with American airlines and the service was impeccable"
Cons: "Nothing to dislike"
Pros: "The flight was quick once we took off!"
Cons: "I did not enjoy the long wait for the flight. It was delayed about 3 times, which put us back about 2 hours. T"
Pros: "The crew was great! They did big effort to speak in Spanish! And also they are kind in every thing!"
Pros: "Quick flight"
Cons: "seating too small."
Cons: "At 6'1" the seats are too small and close together."
Pros: "Nothing... did not end up taking the flight as when we got to the airport to check in they told us that they overbooked and we had to take a flight the next morning. They did offer to put us up in a hotel and pay for the taxi to and from but we were not pleased. We needed to get to our destination that night so we had to buy tickets on another airline."
Cons: "See above."
Pros: "The PWM airport, ALMOST makes air travel tolerable. Great little airport. Crew was pleasant, Seemed to enjoy their work. That, alone makes a huge difference in an industry that truly doesn't put customer service anywhere NEAR the top of the priority list."
Pros: "Our flight was cancelled"
Cons: "Our flight was cancelled And rescheduled and we were not notified. We missed our flight. The next flight was the following day. We missed a day of vacation and $500 a day hotel fees. We felt we should be reimbursed for our flight but the person we talked to wasn't too helpful."
Cons: "1.5 hours late leaving"
Pros: "The friendly flight attendant."
Cons: "The flight was late boarding and leaving Dallas but we arrived on time. And the plane is very narrow. Two ladies with hips sitting next to each other can be uncomfortable."
Cons: "The flight out of Dallas was delayed. We hustled to our last gate and the person was incredibly rude about last call a d is just arriving to the gate..."
Pros: "She was absolutely marvelous. So friendly and professional. A welcome change to most encounters with with AA employees."
Pros: "The gentleman at the departure desk was first rate. Polite and accommodating he was just what you would expect from an airline. Especially American Airlines. The crew was the same and I was happy to have decided to use AA."
Cons: "The departure was delayed approximately an hour."
Cons: "NEVER GOT THE TICKETS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!"