Los Tules Resort

The location

Bad service... entrance door to room and to balcony did not lock properly. No iron, no hair dryer, no telephone, refrigerator old and nasty. I spoke to front office about the doors. Said they would let Marlin know I spoke to her the next day and the repairs were never done. I was charged 633.00 dollars, the same as a hotel in the U.S but didn’t come close to what the service that a hotel in the U.S give. Very upset

We were upgraded from a 2 bed room to an ocean front room which was great. The other room was quite dark and I think would have been a totally different experience for us. Our view was spectacular and our deck was large. Housekeeping was great! She came daily and kept us supplied with new towels etc.

The manager didn't believe that my room was pre-paid on booking.com. This was frustrating as I had to meet her at her set time and her employee was trying to intimidate me asking me to log into my bank and prove I had paid even though I had a photo of my receipt which showed it was paid. He was arguing that booking only pays some and doesn't pay taxes etc. When they realized it was their mistake and that indeed it was paid online, they dropped it but no apology really.

1 coackroaches, lots of them. 2 phone was not working, 3 back door (patio) didn't lock, the lock was broken , so we were unprotected. 4 the tv reception was extremely bad, (snowing tv reception) we did see nothing in 5 days. BAD. 5- receptionist was sarcastic when I reported all of this to them. "anything else to complain about "

The Tules resort grounds, pools, beach & shop access was great. Gorgeous landscaping, views, clean and very secure with particularly friendly maintenance staff.

The unit I reserved with Booking was Not what we received. I reserved a nicely described & displayed room w/ 2 dble beds, bthrm, etc.. What we got was a much older studio bungalow, 4th flr (no lift), very rundown in need of repair & updates. 1 dbl bed on thin metal post flimsy frame which caused it to sway with any weight or movement. Other bed was flat to the floor underneath, Trundle style. That bed required rolling out & did not rise so I slept 8” off the floor. Very inconvenient for us at 68 & 72. This was a busy Easter weekend so we decided not to push our luck w/complaint. Plus don’t know if it was a Booking error or resort.