Comfort Suites Phoenix Airport

Price of room

Hotel was being renovated we had to enter on the side

The staff were friendly. The woman attendant in the breakfast area was attentive and helpful.

I read on your reviews that this facility was being renovated since November 2019. Other reviewers complained that they should have been told in advance and the facility agreed. It is now January and we also were never notified that this hotel continued to be under major renovations. This is unfair to your customers. This hotel clearly should have been closed while under construction. You can’t even walk in the front entrance. There is a side entrance and you walk over plastic as you enter into a lobby covered in plastic. Our room had chipped furniture, a cracked sink and harvest gold (outdated decor). The shower had minimal water pressure.

The room was very clean, there were plenty of pillows. That is literally all the positive things I can stay about this hotel

It was a literal construction site which we were never notified ahead of time about. There was no shuttle. I tried contacting the hotel twice before our stay about it and got no response. When I called to inquire while standing outside after our flight the desk called us an Uber. They at least paid for the Uber. Construction began at 8am directly below our room. Thankfully we were just there for one night. Desk staff was terse.

The hotel was under major renovation, would havebeennice to k,ow this when you booked the room.