Hotel Imperial Med & Spa

The room was large, the shower was good and the beds were comfy The pool area was really nice and the general hotel was pretty. The only restaurant other than the hotel was called Galini and it was a very nice traditional tavern about 5 min walk away (not much lighting in the dark on the walk home though)

We chose this hotel as it was close to the airport and we had an early flight. Unfortunately we had a terrible experience and it would have been better to have stayed in Fira. The staff were rude on checkin and despite being told in a previous email with the property that we would need an early shuttle we were told this would be up to the driver the price. We were charged excessively €30 for a transfer to the airport (7 min drive) and were told there was no other options so we could do that or walk! As it is dark and we have our bags obviously walking wasn’t an option so we were forced to agree with this price. We were also told that they would only take cash and with no atm near the hotel and the staff refusing to let us book and pay with them we were forced to get cash out, even though we later found out we could have paid card at the hotel. We also saw several others at the airport from the hotel who could have caught the same shuttle as us but when we asked they said we were the only ones going. We were also told that we could have an early breakfast in email but this too we had to request and was a very sad cheese sandwich and bread sticks, cookies and a raw banana. Very disappointing! We then found it really disappointing that he WiFi is only available by the pool and in reception. Considering the hotels rating etc this seems really poor to not have WiFi in your room and this wasn’t exactly evident on booking that it would only be in these areas. When we asked the reception to assist us to book a different transfer we found online she refused to help and gave us the phone to which the booking company could not speak English and we couldn’t speak Greek so we couldn’t book the cheaper transfer. My general advice is if you are thinking of booking this hotel for the location to the airport, don’t bother! The price for the room and the service or lack of is not worth it.