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4.0
Airport pickup took an HOUR. Every other rental company had minimal to no lines but the thrifty/dollar rental desk had a super long, slow line. We were late to our event because of it. If I were doing again I would pay a little more to rent from another company at the Salt Lake airport. Once we actually got the car everything was fine.Reviewed 3 Oct. 2023
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10.0
👍Reviewed 2 Oct. 2023
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8.0
Front desk staff were not friendly, had expressions on their faces like it was the last place on earth they wanted to be, no smiles. Upon return, no staff was there to check the car in. I had to go find another girl around the corner who was surprised the attendant wasn’t there to check us in. She was very pleasant and asked if an email receipt was acceptable, smiled, said everything would be fine, asked if we were sure we had all our belongings. She was the one bright spot. Car was fine.Reviewed 2 Oct. 2023
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2.0
I rented through a third party, which was not clearly marked. Rentalcars.com. Our flight was cancelled due to torrential rains in New York City. We had to cancel our trip. Nevertheless, Rentalcars.com charged us the full amount. No recourse through Thrifty. I will think twice before using Kayak again,Reviewed 2 Oct. 2023
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4.0
Waited over 1.5 hours at the desk in the airport to get the car. The desk clerk was downright ignorant and rude to me. I was charged an addition $366 (US) due to unknown / hidden costs not explained on Kayak website. Then waited an addition 2.25 hours in the parking garage to get a vehicle. It was hot, late at night (2:45 am) and the garage had cockroaches. The company’s YOUNG parking garage clerk was delivering the message “there’s no cars available” when it should have been a manager. I stood in line with approximately 10-12 other groups/families that night who were also frustrated, angry, over heated and extremely tired/exhausted from travelling and waiting on Thrifty service for their vehicle. I will never rent from Thrifty car rental again and I will be weary of ever booking through Kayak again in the future. I wasn’t expecting to pay double the advertised cost.Reviewed 2 Oct. 2023
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10.0
Drop off was SUPER easy! Pickup was a bit of a hassle, but it wasn’t too bad! :)Reviewed 2 Oct. 2023
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4.0
Pickup at PHL was dreadful. Two hour wait, 2 employees with 50 people in line. Never again.Reviewed 2 Oct. 2023
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10.0
Staff was excellent and was very accommodating as my flight was delayed and they stayed until I arrived.Reviewed 2 Oct. 2023
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4.0
The wait time at Dublin Airport is ridiculous. The staff push you to upgrade services, like adding unnecessary additional insurance, and to pay more for a car with an automatic. They also said they had photographed the damage on the car, but had not photographed all damage, I insisted they photograph the car completely.Reviewed 2 Oct. 2023
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2.0
No cars available, despite the reservation. Given an electric vehicle that wasn’t fully charged, and a 30 dollar credit for a future rental. Spent hours charging the car. Returned it at 40% and was charged a $35 feel because it wasn’t charged fully. I was not informed of the fee until I got my bill by email. The car was great but the hidden costs doubled what I intended to pay.Reviewed 1 Oct. 2023
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2.0
Hidden chargesReviewed 30 Sep. 2023
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10.0
ExelentReviewed 30 Sep. 2023
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