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4.0
Drop-off was an awful experience with a guy who thought he was above everybody and was disrespectful.Reviewed 9 Sep. 2023
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4.0
Waited in line for an hour to get my car. This should be automated. What a waste of everyone’s time.Reviewed 20 Aug. 2023
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2.0
They didn’t have a car, there was nobody at the rental desk. Apparently they ran out of cars and closed early. No sign. Nobody to call.Reviewed 17 Jul. 2023
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2.0
Waited in line for 2 hours to pick up my rental car. Then after I got it I realized they charged me for insurance I had declined. Will never be using them again.Reviewed 8 Jul. 2023
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2.0
They would not give me a car even though it was paid in full. they left me stranded at Reno airport. Rose was beyond rude as was Jackie.Reviewed 9 Jun. 2023
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2.0
We waited an hour to just get to the counter. Then another 45 mins to get the carReviewed 5 Jun. 2023
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2.0
Smallest airport ever and everyone was out to lunch so only one line was open and we stood there for 30 minutes and it never moved. Would've taken 2 hours to get to the front and we would've missed our boat reservation so we had no choice but to rent a second car from Enterprise.Reviewed 3 Aug. 2022
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6.0
Unfortunately the counter was very busy when we got there & I had the feeling they were short staffed. Waited at least 1/2 hour at the counter & the same amount or more waiting for the car in the garage.Reviewed 27 Jun. 2022
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2.0
Horrible experience wouldn't recommend it to anyoneReviewed 8 Jun. 2022
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7.9
Long line to get car after 10 hours of travel. Dropoff was great.Reviewed 8 Sep. 2021
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5.9
Easy to pick up if you know in advance you have to have a credit card for an SuV but not to just rent a regular card that's a dumb policy . . The staff was great I waited 3 hours trying to figure out how I was going to get home with out an vechileReviewed 30 Aug. 2021
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2.0
Pros:Nothing to be honest. Line to check out was terribly long and the condition of the car they gave us was disgusting. Don’t waste your money with this rental company.Cons:Condition of the car was disgusting. Brown stains coated the inside of the seats and ceiling. There was a burned hole in the driver’s seat. We tried to talk with someone about getting a different car and they told us there wasn’t anything they could do.Reviewed 4 Jul. 2021
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